Front End Estimator
CARSTAR Delray Beach & Faith Auto Works —Ronkonkoma, NY
- $65,000 - $125,000 a year
- Mid-level
- Office
- Communication skills
Quick Apply

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Front End Estimator

CARSTAR Delray Beach & Faith Auto Works
Ronkonkoma, NY

Quick Apply

Job Details

$65,000 - $125,000 a year

Qualifications

Customer communication

Full Job Description

Front Office Coordinator (CSR + Front-End Estimator)

Ronkonkoma, NY | OEM-Certified, I-CAR Gold Class Collision Repair Facility

We are a professional, OEM-certified collision repair organization built on pride in our craft, respect for people, and strong teamwork. Our front office sets the tone for the entire repair process — from the first customer interaction through a clean handoff into production.

Estimators, CSRs, technicians, parts, and management work closely together, holding one another accountable and sharing knowledge when it adds value. That collaboration is what allows us to deliver consistent, high-quality repairs.

We are looking for a Front Office Coordinator who can operate confidently in both customer service and front-end estimating, supporting customers while helping the shop perform at a high level.

Role Overview

This is a dual-role position combining customer-facing responsibilities with front-end estimating and file preparation. You’ll play a key role in how customers experience the repair process and how smoothly vehicles transition into production.

What You’ll Do

Greet customers and manage vehicle drop-offs and pickups
Communicate repair status updates clearly and professionally
Write accurate front-end estimates using CCC One
Explain the repair process and expectations to customers
Collect photos, documentation, and authorizations
Assist with scheduling, rentals, and basic insurance coordination
Ensure files are clean, complete, and ready for teardown and production
Coordinate closely with estimators, parts, and production staff
Maintain a professional, organized front office environment

What We’re Looking For

This role requires organization, communication skills, and comfort working in a production-focused shop environment.

Prior CSR and/or front-end estimating experience in a collision repair shop preferred
Comfortable working in CCC One
Strong customer communication and interpersonal skills
Organized, detail-oriented, and dependable
Team-oriented mindset with pride in follow-through

I-CAR Gold Class shop experience preferred

I-CAR Platinum certification valued but not required

What Success Looks Like Here

Customers feel informed, supported, and confident
Estimates are accurate and well-documented
Files move cleanly into production with fewer delays
Strong collaboration between front office and production
The shop runs smoother because expectations are set correctly

Compensation — Team-Based & Performance Driven

This role combines a stable base salary with performance-based upside, aligned to overall shop success.

Base Salary: Competitive, based on experience
Incentive Compensation:
- Participation in a shared front-office incentive pool (CSR component)
- Estimator commission tied to delivered shop revenue (front-end estimating component)

Estimator Commission Structure (Delivered Revenue)

0% on delivered revenue up to $225,000
2% on delivered revenue from $225,001 – $300,000
3% on delivered revenue from $300,001 – $375,000
4% on delivered revenue over $375,000

Incentives are based on delivered vehicles, not written or approved estimates.

This structure rewards accuracy, teamwork, and throughput — not sales pressure.

Earning Potential

Consistent performers typically earn $85k–$100k annually

Strong performers earn $100k–$115k+ annually

Top performers contributing to high monthly delivery volume earn $125k+ annually

Quick Apply

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