Top 10 Outbound call center representative Jobs in Fayetteville, Nc

Bilingual Call Center Representative
Cape Fear Eye Associates, PA —Fayetteville, NC
- Full-time
- Bilingual
- Spanish
- Customer service
- Health insurance
- Dental insurance
Quick Apply
3d
Assistant in Training
Buckle —Fayetteville, NC
- Weekends as needed
- High school diploma or GED
- Ability to lift 50 pounds
- Travel
- Paid time off
- Employee assistance program

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A key objective of this role is to drive revenue growth by converting inbound and outbound calls into successful sales. Only full-time schedules are available.
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Bilingual Call Center Representative

Cape Fear Eye Associates, PA -
Fayetteville, NC

Quick Apply

Job Details

Full-time
3 days ago

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Life insurance

Qualifications

Bilingual
Record keeping
Computer operation
Spanish
Customer service
Call center experience
Medical office experience
English
High school diploma or GED
Telephone systems
Multi-line phone systems
Managing patient records

Full Job Description

JOB TITLE: BILINGUAL CALL CENTER REPRESENTATIVE

POSITION SUMMARY:

Call Center Representative is responsible for both inbound and outbound calls. Our Call Center Representatives are often the first point of contact for patients and must exemplify a commitment to patient satisfaction and an ability to make quick and accurate decisions. Serves as a liason between patients and medical staff via written and verbal communications, fluent in both Spanish and English.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

Handles all incoming telephone calls from patients, makes appointments, and answers general questions and inquiries.
Uses computer systems to refer to existing patient information or set up new patients in the scheduling software. Provides the patient with available timeslots to ensure full use of the physician schedules.
Records all add-ons, delays, cancellations, and “no-shows” into the patient’s chart.
Responsible for inputting very detailed information on the patient using a variety of computer screens.
After completion of the call and input of the patient information, representative checks records verifying the details entered and adds any additional notes that may be necessary.
Provides information to callers on practice policies and procedures such as what is required in preparation for appointment (insurance, ID, etc.).
Schedules to ensure efficient patient flow based on predetermined appointment availability.
Receives, directs, and relays telephone calls.
Performs other general administrative tasks as directed by team lead.

QUALIFICATIONS & SKILLS:

High school diploma or GED required.
Fluent in Spanish and English
Minimum of 1 year of relevant experience and/or training, or equivalent combination of education and experience in a medical receptionist/customer service role.
Knowledge of multi-line phone system.
Proficient in computers and relevant software applications and practice management technology including electronic recordkeeping.
Knowledge of customer service principles and practices.
Demonstrate initiative and strong organizational skills.
Exceptional interpersonal communication skills with a positive tone and welcoming body language.
Ability to work independently on assigned tasks as well as to accept direction on given assignments.
Deals with confidential information and/or issues using discretion and judgment.

PREFERRED EXPERIENCE:

Prior Call Center experience in a medical office.
Experience with electronic scheduling system and electronic medical records (EHR).

WORK ENVIROMENT & PHYSICAL DEMANDS:

Work is performed in a medical office setting.
Physical demands of position: must be able to sit for long periods of time, must have manual dexterity to work computer systems and keyboard.
Must be able to lift 25 lbs.

Job Type: Full-time

Benefits:

401(k)
Dental insurance
Health insurance
Life insurance
Paid time off

Experience:

Call center: 1 year (Preferred)
Spanish: 2 years (Required)

Work Location: In person

Quick Apply

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outbound call center representative jobs in fayetteville, nc

Bilingual Call Center Representative

Assistant in Training

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