THIS IS A CONTINUOUS JOB POSTING. Applications will be kept as active for 12 months. Qualified candidates may be contacted when a position becomes available.
SUMMARY_____________________________________________________________________
The mission of this position is to engage the Town of Hope Mills community in positive recreational experiences by providing exceptional customer service to participants through services we offer. These positions are regular, part-time, and are not benefit eligible.
ESSENTIAL FUNCTIONS___________________________________________________________
Qualified candidates should possess the ability to perform the following essential functions, with or without reasonable accommodation:
- Provide customer service including basic policy enforcement such as guidelines for daily operations and rentals.
- Uphold the integrity and reputation of The Town of Hope Mills by providing exemplary customer service and leadership to staff members, supervisors, participants, parents, and visitors.
- Monitor entrance to the Hope Mills Recreation Center to ensure participants are eligible for general facility usage.
- Promote and educate HMPR services to individuals in person and over the phone.
- Access injuries, disputes, inappropriate behavior, and any other serious issues and if necessary, notify appropriate first responders, followed by immediately notifying emergency personnel, and the Operations Supervisor of the occurrence. Use appropriate forms to report all accidents and incidents.
- Retrieve and document information from answered phoned calls and voicemails to communicate effectively with the appropriate person or division it involves.
- Observe activities throughout the facility to enforce daily schedules, monitor participants, and renters to ensure facilities are being used safely.
- Observe designated work areas throughout each shift to ensure they are kept clean and neat.
- Record and document lost/found items.
- Collect and discard any out-of-date flyers around the assigned work station.
- Utilize point of sale software to efficiently execute tasks associated with the current Town of Hope Mills adopted fee schedule, collect the cash and receipt that corresponds with the transaction.
- Receive feedback and evaluations from the Operations Supervisor related to performances, skills, and be receptive to suggestions as it pertain to the job duties.
- In absence of full-time staff, open and close recreation facilities.
- Performs other related tasks as required.
QUALIFICATIONS________________________________________________________________
Minimum Education and/or Experience:
- High School Diploma or GED equivalent.
Other Knowledge, Skills, or Abilities:
- Must be available evenings and weekends and between 13.5 - 18 hours per week.
- Community, senior or group recreation experience a plus.
- Must be CPR and First Aid Certified, or able to obtain upon hire.
- Ability to adapt and accommodate a large spectrum of customer personality styles.
- Basic computer skills and ability to learn and navigate software program
- Ability to maintain a positive attitude and exceptional customer service skills
- Work independently and as part of a team
CONDITIONS OF EMPLOYMENT____________________________________________________
Pre-Employment Screening:
Employment with the Town of Hope Mills is at-will and is conditional meaning it may be contingent upon the completion of pre-employment screenings, to include a drug test, criminal history, motor vehicle record, verification of education and/or employment and professional references. Positions with direct interaction with minors will be required to provide a negative TB test and complete a fingerprint background check prior to any unsupervised contact with minors.
Overtime Compensation Agreement:
Consistent with the provisions of the Fair Labor Standards Act, it is the town’s policy to compensate non-exempt employees for overtime work with compensatory time off or overtime pay. As part of the acceptance of any offer of employment with the Town, employees in non-exempt positions agree to accept, at the discretion of the town, either compensatory time off or overtime pay, as appropriate compensation for overtime work that may be required to perform as an employee of the Town of Hope Mills.
E-Verify:
If employed, you must submit proof of identity and eligibility for legal employment by your third day of work. A list of acceptable documents can be found at https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents. Documents provided must be original. Copies will not be accepted.
ADDITIONAL INFORMATION_______________________________________________________
ADA & Physical Requirements:
The work environment characteristics and physical demands described here are representative of those expected in the day-to-day routine of this position, and that must be met by an employee to successfully perform the essential functions of this job in compliance with Americans with Disabilities Act (ADA) requirements. On a case-by-case basis, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:
This is a fast-paced, sometimes high-pressure environment, during recreation events. This position requires the ability to sit or stand for extended periods, with irregular hours including evenings and weekends. May require ability to reach, stoop, kneel bend, push/pull and safely lift 25 pounds and occasionally up to 50 pounds. Employee must be able to use hands and fingers to operate computer and utilize tools. Must be able to see clearly to perform tasks and identify safety hazards.
Equal Employment Opportunity / Affirmative Action:
The Town of Hope Mills is dedicated to equality of opportunity. Accordingly, we do not practice or condone discrimination, in any form, against employees or applicants on the grounds of race, creed, color, national origin, religion, sex, age, pregnancy, political affiliation or mental or physical abilities except where physical or mental abilities, sex, or age are legitimate occupational qualifications. We are subject to, and comply with, the Americans with Disabilities Act.
