Position Summary
The Director of Operations is responsible for leading the company's operational functions to ensure the successful delivery of Digital Scoreboards' products and services. This role provides strategic leadership and oversight across project management, technology operations, and warehouse operations. The Director of Operations drives operational excellence by optimizing processes, developing team performance, ensuring exceptional customer experiences, and aligning operational initiatives with company goals.
Key Responsibilities
Operational Leadership
Provide leadership and accountability for Project Management, Warehouse, and Logistics teams.
Establish operational goals, performance metrics, and standards that support company objectives.
Drive process improvements that enhance efficiency, scalability, profitability, and customer satisfaction.
Project & Technology Oversight
Oversee project execution to ensure projects are completed on time, within budget, and to company quality standards.
Assist with ensuring technical operations, installation support, and commissioning activities align with company best practices and customer expectations.
Support the development and implementation of new technologies, systems, and operational processes.
Warehouse & Customer Fulfillment
Oversee warehouse operations, inventory management, shipping, receiving, and fulfillment processes.
Ensure materials and resources are available to support project schedules and customer commitments.
Maintain operational standards focused on accuracy, efficiency, and quality.
Vendor Management
Oversee relationships with key vendors, suppliers, and installation partners to support operational success.
Partner with leadership to address escalated customer and operational issues.
Strategic Planning
Contribute to company-wide strategic planning and execution.
Develop and track key operational metrics to drive informed decision-making and continuous improvement.
Support organizational growth initiatives and operational scalability.
Qualifications
7+ years of leadership experience in operations, project management, technology, fulfillment, or a related field.
Proven ability to lead cross-functional teams and drive operational performance.
Experience managing project-based operations and customer-facing teams.
Strong leadership, communication, problem-solving, and organizational skills.
Experience with AV, technology, manufacturing, fulfillment, or construction-related operations preferred.
Ability to travel as needed.
Physical Demands
Ability to sit, stand, and walk for extended periods.
Ability to lift up to 50 pounds.
Ability to operate standard office and/or job-specific equipment.
Ability to travel periodically for team meetings, customer visits, project reviews, trade shows, and company events.
Tolerance for environmental conditions such as noise, temperature changes, warehouse environments, or outdoor exposure.
Mental Demands
Strong attention to detail, time management, and organizational abilities.
Ability to adapt to changing priorities and lead multiple operational functions simultaneously.
Capacity to manage multiple projects, initiatives, and deadlines in both routine and complex situations.
Sound judgment, strategic thinking, and problem-solving skills.
Ability to analyze operational, financial, and project-related information to support decision-making.
Emotional Demands
Ability to remain calm, professional, and discreet in high-pressure or unpredictable environments.
Strong interpersonal, leadership, and communication skills with the ability to build relationships across all levels of the organization.
Capacity to manage sensitive or confidential information responsibly.
Resilience and flexibility when facing shifting priorities, tasks, or timelines.
Ability to effectively lead teams through change, resolve conflict, and maintain a positive and collaborative work environment.
Salary Range: $110,000 - $130,000 annually
Work Environment
This position operates in a professional office environment or approved remote setting. Standard office equipment such as computers, phones, photocopiers, and filing cabinets may be used. Occasional travel or extended hours may be required depending on business needs.
ADA Accommodations Statement
Digital Scoreboards LLC is committed to complying with the Americans with Disabilities Act (ADA) and providing reasonable accommodations to qualified individuals with disabilities. If you require accommodation to perform the essential functions of this position or to participate in the application or interview process, please contact Human Resources.
Equal Employment Opportunity Statement
Digital Scoreboards LLC is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. We are committed to the principle of equal employment opportunity for all employees and applicants, and to providing a work environment free of discrimination and harassment. All employment decisions at Digital Scoreboards are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or any other status protected by applicable law. Digital Scoreboards encourages applicants of all ages.
About Digital Scoreboards LLC
At Digital Scoreboards LLC, we specialize in providing state-of-the-art digital scoreboard solutions for a variety of industries, including sports, education, and entertainment. Our innovative products and services are designed to enhance the fan experience, improve game-day operations, and deliver real-time information with unparalleled clarity and precision. We are committed to excellence and strive to exceed our clients' expectations with every project.
