Top 1 Help desk technician level 1 Jobs in Festus, Mo

Help Desk Technician Level 1
NWO IT SERVICES —St. Louis, MO
- $40,000 - $45,000 a year
- Full-time
- Microsoft Outlook
- Research
- Mid-level
- Health insurance
- Dental insurance
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13d

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Help Desk Technician Level 1

NWO IT SERVICES
St. Louis, MO

Quick Apply

Job Details

Full-time
$40,000 - $45,000 a year
13 days ago

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
Flexible schedule

Qualifications

Microsoft Windows Server
Customer communication
Microsoft Outlook
Linux support
Equipment troubleshooting
Windows
High school diploma or GED
Driver's License
Computer networking
Organizational skills
Customer support
Technical Proficiency
CompTIA A+
Ticketing system technical support
Help desk
Mobile devices
Client interaction via phone calls

Full Job Description

Full Job Description

Qualifications

Technical support: 1-3 years (Preferred)
Customer service: 1-3 years (Preferred)
US work authorization (Required)
Must have a High School Diploma
Associate, bachelors, or certifications in IT related field (Preferred)

Responsibilities

Serves as a first point of contact for customers seeking technical assistance via phone or email.
Performs basic troubleshooting remotely and resolve issues in a timely manner.
Quickly determine best solution based on the situation at hand and details provided.
Walking customers through the solution in an easy to digest manner.
Provide accurate information on products and services.
Research, describe, and escalate issues that are proving difficult to resolve.
Follow up and update customers based on issue status.
Identify and suggest possible improvements on internal and external procedures.
Build out hardware to customer specifications and prepare for installation.
Documentation of issues and steps taken to address said issue through a ticketing system.

General Skill Set Required

Proven experience as a help desk technician or other technical customer support role
Tech savvy with an on-going motivation to stay up to date with latest technology
Good understanding of computer systems (Mac, Windows, Linux), mobile devices (iOS, Android) and other tech related products
Understanding of basic networking and concepts involved. (e.g. DHCP, VPN)
Ability to diagnose and resolve basic technical issues
A willingness to learn and improve
Customer-oriented and cool-tempered
Excellent verbal and written communications and attention to detail are critical to success
Experience with speaking to customers over the phone
Outstanding customer service skills
Ability to think outside of the box to solve unique problems
Ability to learn new software/hardware
Active listening, note-taking, and retention of newly learned information
Ability to adapt in any situation
Detail Oriented
Ability to explain information clearly to clients in layman’s terms
Basic understanding of Windows Server 2019 and active directory
Basic set of troubleshooting skills
Basic understanding of remote help-desk duties
Prioritizing tasks to efficiently meet deadlines and complete problems
Strong organizational skills are required including use of Outlook and experience using service ticket systems
Ability to work well as a team member
Positive Attitude, Leadership, and Goal setting skills plus a willingness to learn new technologies is critical

Physical Skill Set Required

Lift 40lbs. easily and without issues. From on the ground to counter height.
Be on your feet for at least 2 hours at a time.
Walk a flight of stairs.
Retrieve items from the floor or plug in equipment

Values (are very important with the NWO team):

Honesty
Adaptive
Receptive
Dedication

Benefits (after 60 days):

All NWO salaried employees are eligible for PTO, Medical, Dental, Vision, 401k & also certification reimbursement.

PTO Plan:

20 hours after 60 days
40 hours after 4 months
120 hours after 1yr
160 hours after 2yr
180 hours 3yrs - 6 yrs
7+ yrs receive 200 hours of PTO

Job Type: Full-time

Work Location:

One location-Main Office in Saint Louis, MO

Job Type: Full-time

Each employee receives a growth plan to show individual growth and raise potential within our organization with time and experience.

Job Type: Full-time

Pay: $40,000.00 - $45,000.00 per year

Benefits:

401(k)
Dental insurance
Flexible schedule
Health insurance
Paid time off
Vision insurance

Education:

High school or equivalent (Preferred)

Experience:

Help desk: 1 year (Required)

License/Certification:

Driver's License (Required)
CompTIA A+ (Preferred)

Work Location: In person

Quick Apply

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help desk technician level 1 jobs in festus, mo

Help Desk Technician Level 1

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