At MPC, we’re committed to being a great place to work – one that welcomes new ideas, encourages diverse perspectives, develops our people, and fosters a collaborative team environment.
POSITION SUMMARY:
The Refining HESS Analyst supports the Refining HESS team by providing practical business, analytics, and digital support to strengthen HESS program execution across Refining. The role works with HESS SMEs to translate business needs into clear digital project definitions, develops supporting documentation, builds and maintains reporting or visualization products, and helps ensure implemented tools remain usable, supported, and aligned with HESS work processes. This role also serves as a functional subject matter expert for assigned HESS applications, workflows, data, reporting, and user support needs and will be a critical role in the “run and maintain” process for implemented tools, and other safety and operational applications .
Relocation assistance is available for this role.
Travel up to 25% is expected.
KEY RESPONSIBILITIES:
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Engage refinery and corporate HESS stakeholders to understand needs, ideas, pain points, and opportunities for new or improved tools.
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Translate stakeholder input into clear business proposals that define the problem, expected value, scope, key requirements, and recommended approach.
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Develop project charters and supporting materials to align stakeholders, confirm sponsorship, and secure ongoing business support.
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Partner with IT & Digital and business stakeholders to plan implementation, user readiness, testing, training, communication, and change impacts.
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Ensure new tools include a practical sustainment plan for ownership, support, updates, adoption monitoring, and continuous improvement after implementation.
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Serve as a functional SME for assigned Refining HESS applications, processes, workflows, reporting needs, and system capabilities. This does not require subject matter expertise for all Safety, PSM, and Environmental programs, but must be familiar with them and the SME for those programs.
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Provide practical guidance to users and stakeholders on HESS functionality, expected use, and business process alignment.
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Maintain working knowledge of HESS data structures, user roles, integration points, reporting outputs, and common support needs.
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Support issue investigation, troubleshooting, root cause review, and business impact assessment for HESS-related system concerns.
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Develop or maintain user guidance, training content, process documentation, FAQs, release notes, and other sustainment materials.
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Identify opportunities to improve HESS tools based on user feedback, operational learning, and observed work process needs.
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Coordinate project activities across Refining HESS, IT & Digital, vendors, site stakeholders, and other business partners.
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Track project milestones, deliverables, risks, decisions, dependencies, action items, and follow-up needs.
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Facilitate project meetings, document outcomes, and provide clear status updates to stakeholders and leadership as needed.
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Support planning for implementation, testing, training, communications, change impacts, and user adoption.
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Assist with intake, prioritization, and scoping of enhancement requests, support items, and new project opportunities.
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Escalate issues that could affect project timeline, scope, usability, business readiness, or expected value.
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Provide regular updates to HESS leadership on progress, resource needs, barriers, and changes to scope or timeline.
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Act as a primary connection point between Refining HESS business needs and IT & Digital delivery teams.
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Ensure business objectives, operational constraints, and end-user needs are clearly represented throughout solution design and delivery.
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Collaborate with developers, architects, analysts, product owners, and support teams to clarify requirements and resolve open questions.
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Help align HESS-related technology work with Refining priorities, system standards, integration needs, and long-term support expectations.
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Promote consistent communication between business and technical teams throughout the project lifecycle.
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Build and maintain strong working relationships with refinery users, corporate HESS partners, IT & Digital resources, and support teams.
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Collect and synthesize user feedback to identify recurring themes, system improvement opportunities, and adoption barriers.
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Support continuous improvement activities that strengthen HESS usability, data quality, reporting consistency, and user confidence.
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Assist with developing metrics, dashboards, or reporting approaches to monitor system adoption and solution effectiveness.
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Contribute to HESS roadmap discussions by sharing user insights, business needs, system pain points, and enhancement opportunities.
EDUCATION AND EXPERIENCE:
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Bachelor’s Degree in Health, Environmental, Safety & Security science or related field required.
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Equivalent combination of education and directly related experience may be considered.
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Minimum 4 years of related experience required.
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Experience gathering, documenting, validating, and communicating business requirements.
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Experience working with cross-functional stakeholders, including business users and technical delivery teams.
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Experience supporting system enhancements, user testing, implementation, or sustainment activities.
PREFERRED EXPERIENCE:
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Experience supporting refining, manufacturing, industrial, safety, operational excellence, or compliance-related systems.
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Working knowledge of HESS programs, safety workflows, risk management processes, incident management, audits, action tracking, or related business processes.
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Experience acting as a liaison between business teams and IT or Digital delivery resources.
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Experience with project management basics, product ownership support, or continuous improvement methods.
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Experience with Microsoft Power Platform, SharePoint, Power BI, Microsoft Lists, requirements tools, workflow tools, or comparable business technology platforms.
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Strong documentation, facilitation, communication, and stakeholder engagement skills.
As an energy industry leader, our career opportunities fuel personal and professional growth.
Location:
Findlay, Ohio
Additional locations:
Job Requisition ID:
00023364
Location Address:
539 S Main St
Education:
Employee Group:
Full time
Employee Subgroup:
Regular
Marathon Petroleum Company LP is an Equal Opportunity Employer and gives consideration for employment to qualified applicants without discrimination on the basis of race, color, religion, creed, sex, gender (including pregnancy, childbirth, breastfeeding or related medical conditions), sexual orientation, gender identity, gender expression, reproductive health decision-making, age, mental or physical disability, medical condition or AIDS/HIV status, ancestry, national origin, genetic information, military, veteran status, marital status, citizenship or any other status protected by applicable federal, state, or local laws. If you would like more information about your EEO rights as an applicant, click here.
If you need a reasonable accommodation for any part of the application process at Marathon Petroleum LP, please contact our Human Resources Department at [email protected]. Please specify the reasonable accommodation you are requesting, along with the job posting number in which you may be interested. A Human Resources representative will review your request and contact you to discuss a reasonable accommodation. Marathon Petroleum offers a total rewards program which includes, but is not limited to, access to health, vision, and dental insurance, paid time off, 401k matching program, paid parental leave, and educational reimbursement. Detailed benefit information is available at https://mympcbenefits.com.The hired candidate will also be eligible for a discretionary company-sponsored annual bonus program.
Equal Opportunity Employer: Veteran / Disability
We will consider all qualified Applicants for employment, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws. In reviewing criminal history in connection with a conditional offer of employment, Marathon will consider the key responsibilities of the role.
