Valley Health Team is seeking a Medical Assistant for our San Joaquin Health Center
Basic Functions:
Under the direct supervision of the Health Center Manager, the Medical Assistant performs a wide variety of duties and responsibilities in a manner that places emphasis on quality of care and customer service. The MA must work collaboratively with all clinical services staff in support of direct patient services, exhibiting flexibility, and a “can-do” attitude. Patient services are the key priority in this position requiring the medical assistant to serve as a point of contact with other internal and external departments, all with the goal of fostering an environment which promotes patient comfort and trust.
Responsibilities and Duties:
- Prepare for patient appointments by reviewing and updating patient records prior to appointment which includes: checking for updates of recent test results, lab results and correspondence; also review patient record (EHR) to determine needed services and whether referrals are in process or have been completed since last visit.
- Maintain exam rooms according to protocols; clean rooms between patient exams to ensure patients’ comfort and compliance with infection control standards.
- Ensure all necessary supplies are stocked; promptly report when supplies are low and works with nursing staff to ensure timely reordering is completed.
- Appropriately prepare patient for visit and alert physician when patient is ready to be seen; if provider is unavailable, the MA will keep the patient updated on the status of their appointment and when necessary assist the patient in rescheduling or scheduling follow-up.
- Instruct patient as to general clinic policies, patients’ rights and responsibilities as needed.
- Provide initial medical screening: greet patient and direct to appropriate exam room; take vitals and basic medical history – accurately document in medical chart according to generally accepted medical standards.
- Assist medical provider(s) or nursing staff upon request during examination of patient and according to generally accepted medical standards.
- Facilitate communication between the provider(s) and patient as needed, including translation as appropriate.
- Utilize time in a constructive and efficient manner by assisting in such duties as restocking rooms/shelves/trays, checking supplies and ensuring that all areas such as exams rooms are clean and orderly.
- Perform general clerical duties in support of patient services according to the needs of the clinic and as directed by the Director of Nursing, provider(s) and nursing staff; these include, but are not limited to answering phones, photocopies, faxing, typing, completing forms, etc.
- Work with patient scheduling system to assist Front Office staff with orderly and efficient patient flow.
- Maintain nurses’ station, according to protocols; performs routine quality check of equipment and promptly reports damaged or missing equipment from patient rooms.
- Ensure the proper disposal of all contaminated or potentially contaminated materials in accordance with Medical Department directives, center policy as well as state and federal regulation(s).
- Perform all functions in full compliance with the center’s and the Medical Department Exposure Control Plan including but not limited to the use of Personal Protective Equipment and Universal Precautions.
- Greet patients and visitors as they come in; assist and direct patients to appropriate department.
- Answer all incoming calls and responds to inquiry, directs caller to appropriate personnel or initiates a triage slip for response by medical personnel.
- Schedule appointments for patients according to written protocols and enters information into the computerized scheduler.
- Perform intake (registration) of patients by verifying that patient’s information is up to date and accurate.
- Copy and verify insurance benefits as needed and obtain appropriate paperwork (i.e. Work Comp, CHDP forms, etc.) 6. Answer any questions the patient has regarding the policies and procedures of Valley Health team; explain the role of health services and programs within the organization.
- Perform preliminary needs assessment of walk-in patients and nurse visits; register them for a walk-in appointment according to written protocols.
- Coordinate referrals for patients through insurance and other physician offices.
- Make appointments for patients according to written protocols.
- Collect payment from patients and reconcile daily cash reports. 11. Responsible for auditing the daily route slips for accuracy and verifying cash receipts from previous days’ services. 12. Compile and prepare statistical reports on new and established users. 13. Responsible for opening and closing the clinic and setting the alarm as needed.
- On a temporary basis, may be required to work at any satellite facility.
- Contribute to team effort by assisting other departments as needed and while maintaining confidentiality
- Work cooperatively with all staff members and outside sources in a professional manner to deliver a high level of service.
- Practice CICARE phone etiquette during all phone interactions.
- Always exercise courtesy whenever patients, family members, visitors and co-workers are present.
- Respect privacy and dignity of our patients, family members, visitors and co-workers.
- Maintain professionalism in the presence of patients, their families, visitors and co-workers.
- Act as a role model, verbally and behaviorally demonstrating skill, enthusiasm, positive problem solving, commitment and loyalty to the profession and the organization.
- Engage as a member of the care team caring for individuals in the community
- Prep for and lead daily huddles
- Promote and educate on evidence-based preventive care, chronic care needs, and self-management support
- Deliver clinical screening tests and immunizations
- Follow applicable regulations: Joint Commission, OSHA, HIPAA, and CLIA.
- Serves and protects the practice by adhering to professional standards, policies and procedures, federal, state, and local requirements, and The Joint Commission Accreditation of Healthcare Organization standards.
- Perform other related duties, which may be inclusive, but not listed in the job description.
Qualifications and Skills
- High School Diploma or GED equivalency
- Completion of accredited Medical Assistant program
- Current Basic Life Support card
- One (1) year work experience
- Willingness to work well with other healthcare providers
- Commitment to the concept of preventative medicine and team approach to healthcare delivery
- Willingness to participate aggressively in the expanded role of the medical assistant
- Ability to learn about patients and their problems
- Strong customer service skills (preferably within a healthcare industry)
- Ability to communicate effectively, both verbal and written
- Must have strong organization skills; ability to multi-task
- Modern office practices and procedures (including email)
- Fluent conversational English/Punjabi or English/Spanish is highly preferred
- Ability to be flexible with work schedule and available to work at all site locations
- Must have own transportation, valid California Driver’s License and current proof of automobile insurance coverage
- Ability to be proactive and to go above and beyond the call of duty; take initiative to provide a world class patient experience in all encounters via email, phone or in person
Please note: Per the CDPH order, all healthcare workers are required to be vaccinated for COVID-19 or have an approved exemption and test regularly.
Valley Health Team is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.'
Job Type: Full-time
Pay: $21.25 - $29.41 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Medical Specialty:
People with a criminal record are encouraged to apply
Education:
- High school or equivalent (Preferred)
Experience:
- EMR systems: 1 year (Preferred)
Language:
License/Certification:
- BLS Certification (Preferred)
- Medical Assistant Certification (Preferred)
Work Location: In person
