Top 29 Help desk Jobs in Fletcher, Nc

Customer Support Specialist
Skyrunner, Inc —Asheville, NC
- $20 - $23 an hour
- Full-time
- Hybrid work
- Mid-level
- Windows
- Residential
- Paid training
- Disability insurance
Quick Apply
IT Technician II
U.S. Courts —Asheville, NC
- $54,372 - $88,366 a year
- Email
- Computer science
- Computer Science
- Pass drug screening
- Travel reimbursement
6d
Helpdesk Technician
Ingles Markets —Black Mountain, NC
- Overtime
- Computer literacy
- High school diploma or GED
- Leadership
IT Technician II
North Carolina Western Probation and Pretrial Services —Asheville, NC
- $54,372 - $88,366 a year
- Mid-level
- Office
- IT
Media and Technology Assistant
Asheville City Schools —Asheville, NC
- Full-time
- Computer literacy
- High school diploma or GED
- Public school
Geek Squad Agent (Retail Store)
Best Buy —Arden, NC
- $15.00 - $17.88 an hour
- Part-time
- Entry level
- Under 1 year
- Paid time off
- Employee discount
5d
Computer Lab Aide
Asheville-Buncombe Technical Community College —Asheville, NC
- $19.35 an hour
- Part-time
- Laboratory
- Classroom
- Windows
Technical Support Analyst II
Billy Graham Evangelistic Association —Asheville, NC
- Extended hours
- Inventory management
- Mid-level
- Office
- Paid holidays
- Disability insurance
IT Deployment and Testing Technician
Software Technology Inc —Black Mountain, NC
- Weekends as needed
- Computer science
- Computer Science
- Customer service
Quick Apply
Service Desk Agent I
AMERICAN SYSTEMS —Weaverville, NC
- $18.50 - $20.00 an hour
- 8 hour shift
- Microsoft Excel
- Microsoft Outlook
- Writing skills
- Retirement plan
12d
Seasonal, Operations Technical Specialist (Part Time)
H&R Block —Asheville, NC
- Full-time
- Microsoft Outlook
- Mid-level
- Office
- Flexible schedule
Information Systems Specialist
Cliffs Club Services, LLC —Travelers Rest, SC
- Full-time
- Mid-level
- Windows
- Ability to lift 50 pounds
- Paid parental leave
- Paid holidays
Quick Apply
Technology Technician
Transylvania County Schools —Brevard, NC
- Online Application
- Google Workspace
- Mid-level
- Computer networking
IT Security and Support Manager
Southeastern Container —Candler, NC
- $106,800 - $160,200 a year
- 7 years
- Azure
- Computer Science
- Disability insurance
- Health insurance
Quick Apply
SME - Wireless Networking
HCLTech —Brevard, NC
- From $143,000 a year
- Rotating shift
- Salesforce
- Team management
- Mentoring
2d
Senior Provider Solutions Specialist
Mission Hospital —Asheville, NC
- Full-time
- Senior level
- No travel
- Leadership
- Employee stock purchase plan
- Disability insurance
Quick Apply

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IT Technician II
North Carolina Western Probation and Pretrial Services —Asheville, NC
Job Details for IT Technician II Court Name/Organization North Carolina Western Probation and Pretrial Services Overview of the Position The U.S. District…
$54,372 - $88,366 a year
IT Technician II
U.S. Courts —Asheville, NC
Bachelor's degree, or two-year degree in Computer Science or related field, from an accredited college, university or technical school.
$54,372 - $88,366 a year
6d

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Customer Support Specialist

Skyrunner, Inc -
Asheville, NC

Quick Apply

Job Details

Full-time
$20 - $23 an hour

Benefits

Paid training
Disability insurance
Health insurance
Dental insurance
401(k)
Paid time off
On-the-job training
Parental leave
Vision insurance

Qualifications

Customer communication
Mobile device support
Interpersonal skills
Equipment troubleshooting
Windows
Network infrastructure
High school diploma or GED
Attention to detail
Computer hardware
Networking equipment (troubleshooting support)
Organizational skills
macOS
Network Address Translation (NAT)
802.11 (Wi-Fi)
Mobile devices

Full Job Description

Job Title: Tier 2 Customer Support Specialist

About the Role

We are looking for a customer-focused, technically skilled Support Specialist to join our customer service team. As the first point of contact for existing Fiber and Fixed Wireless customers, you will provide exceptional customer service while troubleshooting internet, Wi-Fi, voice, and network-related issues, and handling billing and account matters. As the first point of contact for potential Fiber and Fixed Wireless customers, you will answer new service inquiries and intake new service requests.

This role combines traditional Tier 1 customer support with select Tier 2 technical responsibilities, making it ideal for someone who enjoys solving technical problems, helping customers, and expanding their networking knowledge. You'll work closely with our Network and Operations teams to ensure customers receive prompt, professional, and effective support.

Responsibilities

Answer inbound customer calls, tickets, and texts in a professional and courteous manner.
Troubleshoot residential and business Fiber-to-the-Home (FTTH) and Fixed Wireless internet services.
Assist customers with new service requests, equipment setup, account management, password resets, billing, and general support inquiries.
Diagnose and resolve internet, Wi-Fi, VoIP, email, and network connectivity issues.
Perform advanced troubleshooting of customer premises equipment (CPE), including routers, ONUs, wireless radios, access points, and VoIP adapters.
Analyze signal levels, optical power, wireless link quality, latency, packet loss, bandwidth utilization, LAN connectivity, and service performance to identify root causes of connectivity issues.
Utilize remote management tools to reboot, configure, update firmware, and troubleshoot supported customer equipment.
Coordinate with Field Technicians and the Network & Operations Teams to resolve service-impacting issues efficiently.
Escalate infrastructure outages and complex technical issues when appropriate while maintaining ownership of the customer experience.
Schedule repair appointments when onsite service is required.
Document all customer interactions, troubleshooting steps, and resolutions accurately in the ticketing/CRM system.
Educate customers on Wi-Fi optimization, equipment placement, and best practices.
Contribute to improving internal documentation and troubleshooting procedures.
Stay current on company products, networking technologies, and support processes.

Qualifications Required

High school diploma or equivalent.
Excellent verbal and written communication skills.
Strong customer service and problem-solving abilities.
Basic understanding of Windows, macOS, mobile devices, and computer hardware.
Working knowledge of networking fundamentals, including: TCP/IP, DHCP, DNS, NAT, Wi-Fi, Ethernet, Routers and switches
Ability to troubleshoot wired and wireless connectivity issues using a logical, customer-focused approach.
Strong attention to detail and organizational skills.
Ability to multitask in a fast-paced environment while maintaining professionalism.
Willingness to work some holidays as needed.

Preferred

1–3 years of experience in an ISP, telecommunications, managed services, or technical support environment.
Experience with customer provisioning systems, CRM platforms, and ticketing systems.

What We're Looking For

The ideal candidate:

Enjoys helping customers and delivering exceptional service.
Has a passion for technology and troubleshooting.
Thinks critically and approaches problems methodically.
Learns quickly and adapts to new technologies.
Works well independently and collaboratively.
Maintains a positive, professional attitude during challenging customer interactions.
Takes ownership of issues and follows them through to resolution.

What We Offer

Competitive pay based on experience.
Paid training and ongoing technical development.
Optional group health, dental, vision, life, and disability insurance.
2 weeks paid vacation (once accrued).
Retirement plan.
Supportive team environment with opportunities to expand your technical skills.
Work with Fiber and Fixed Wireless technologies in a growing regional ISP.

Schedule

Full-time - 3 to 4 week days + Saturdays
Some holidays as business needs require.
On-site initially followed by hybrid or fully remote work opportunities based on performance.

Pay: $20.00 - $23.00 per hour

Benefits:

401(k)
Dental insurance
Health insurance
On-the-job training
Paid time off
Parental leave
Vision insurance

Work Location: Hybrid remote in Asheville, NC 28806

Quick Apply

Refine Your Search

help desk jobs in fletcher, nc

Customer Support Specialist

IT Technician II

Helpdesk Technician

IT Technician II

Media and Technology Assistant

Geek Squad Agent (Retail Store)

Computer Lab Aide

Technical Support Analyst II

IT Deployment and Testing Technician

Service Desk Agent I

Seasonal, Operations Technical Specialist (Part Time)

Information Systems Specialist

Technology Technician

IT Security and Support Manager

SME - Wireless Networking

Senior Provider Solutions Specialist

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