Top 1 Help desk administrator Jobs in Flint, Mi

Help Desk Administrator
Flatrock Manor —Flint, MI
- Full-time
- Microsoft Outlook
- Mid-level
- Windows
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8d

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Help Desk Administrator
Flatrock Manor —Flint, MI
Troubleshooting: Diagnose and resolve basic technical issues involving Windows operating systems, Microsoft 365 suites, PC hardware devices and network…
Quick Apply
8d
Service Desk Administrator
State of Michigan —Lansing, MI
Associate Degree in a related technical field or professional certification on applicable software packages supported at the Michigan Senate preferred.
$60,000 - $80,000 a year

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Specialist, IT Restaurant Support
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Associate or bachelor’s degree in information technology or a related field is preferred. Respond to and resolve incoming Tier 2 technical support tickets…
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Classified Technology Specialist I - Olentangy Administrative Office
Olentangy Local School District —Lewis Center, OH
Valid Ohio driver's license. Qualified candidates must hold or be eligible to hold a valid and appropriate licensure for each position with the Ohio Department…
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Help Desk Administrator

Flatrock Manor -
Flint, MI

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Job Details

Full-time
8 days ago

Qualifications

Live chat
Desktop computer repair
Cloud identity and access management (IAM)
Network troubleshooting
Email customer support
Microsoft Outlook
IT user and group management
Standard Operating Procedures (SOPs) implementation
CCNA
Peripheral setup
Mid-level
Windows
Incident Escalation
Bootcamp
Associate's degree in information technology
Internal employee customer service
Email configuration (technical support)
Cloud service support
Productivity software support
Desktop (troubleshooting support)
Hardware configuration
Azure AD
Microsoft Teams
System deployment
Phone triage
Access control management
Technical support via email
Desktop administration
Associate's degree
Escalation handling

Full Job Description

Role Overview
The Help Desk Administrator serves as the primary point of contact for all internal staff experiencing technical difficulties. This role is responsible for providing initial triage, troubleshooting, and resolution for hardware, software, and network issues. The ideal candidate possesses a strong technical aptitude, exceptional customer service skills, and a passion for problem-solving in a fast-paced environment.
Core Responsibilities

User Support & Triage: Act as the first line of defense for incoming support requests via phone, email, chat, and ticketing system.
Troubleshooting: Diagnose and resolve basic technical issues involving Windows operating systems, Microsoft 365 suites, PC hardware devices and network connectivity.
Identity & Access Management: Handle routine user account management, including password resets, account unlocks, and basic permission adjustments in Microsoft Entra ID.
Hardware Provisioning: Assist in setting up, configuring, and deploying workstations and peripherals for new hires based on standard operating procedures (SOPs).
Documentation & Escalation: Document all support interactions and resolution steps thoroughly within the ticketing system. Escalate complex or high-priority issues to Tier 2/3 support teams when necessary.

Qualifications

Associate degree in IT or completion of a technical training program/bootcamp is a plus. A+, CCNA, Microsoft Certifications.
Deep understanding and functionality of Windows OS 11.
Microsoft 365 apps (Outlook, Teams, OneDrive) and have experience working within Microsoft Administration Consoles.
Understanding of Infrastructure Networks.
Troubleshooting Skills.
Must have 2+ years’ experience working within the Technology industry.

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help desk administrator jobs in flint, mi

Help Desk Administrator

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