Vice President of Residential Operations
Company: MPE Services
Location: 3311 County Road 47, Florence, AL 35630
Reports To: Company Owner
Employment Type: Full-Time | Executive Leadership
Divisions Overseen: Florence, Madison/Huntsville, and Birmingham
Position Summary
MPE Services is seeking an experienced, hands-on Vice President of Residential Operations to lead and strengthen our residential home-services operations across Florence, Madison/Huntsville, and Birmingham.
This executive leadership position is responsible for driving consistent performance, profitability, accountability, and customer-service excellence throughout our HVAC, plumbing, electrical, and whole-home generator departments. Based in our Florence office, the VP of Residential Operations will work directly with the company owner and division leaders to improve daily operations while supporting the company’s long-term growth.
The ideal candidate will have experience leading an HVAC, plumbing, electrical, home-services, or similar trade-based business. This individual should understand both the field and business sides of residential service operations and be comfortable leading managers, reviewing financial performance, improving processes, and maintaining company standards across multiple locations.
Key Responsibilities
Financial and Performance Management-
Take ownership of the financial performance and profitability of residential operations across the Florence, Madison/Huntsville, and Birmingham divisions.
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Work directly with the company owner to establish annual revenue, gross-profit, net-profit, and departmental performance goals.
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Review financial and operational reports to identify trends, performance gaps, and opportunities for improvement.
- Establish and monitor key performance indicators for divisions, departments, managers, technicians, installers, and customer-service teams.
- Hold leaders accountable for meeting established revenue, profitability, productivity, and customer-service goals.
- Work with company leadership to improve pricing, departmental capacity, and overall operational efficiency.
Operational Leadership-
Provide executive oversight for residential operations across the Florence, Madison/Huntsville, and Birmingham divisions.
- Lead HVAC, plumbing, electrical, generator, dispatch, customer-service, and supporting operational departments.
- Establish and maintain consistent operating procedures, performance expectations, and service standards across all locations.
- Ensure departments operate efficiently while delivering dependable service and a positive customer experience.
- Address operational challenges involving scheduling, staffing, productivity, inventory, fleet management, and interdepartmental communication.
- Maintain a visible presence within the operation and stay connected to both office and field teams.
Service Delivery and Customer Experience-
Ensure residential service calls, installations, maintenance appointments, and customer concerns are handled professionally and efficiently.
- Promote strong coordination between customer service, dispatch, field technicians, installers, warehouse personnel, and management.
- Maintain high standards for workmanship, communication, job documentation, and follow-up.
- Develop strategies to improve customer satisfaction, retention, online reputation, and service-agreement growth.
- Assist division leaders with resolving significant operational or customer service concerns.
People and Culture Leadership-
Lead, mentor, and develop division managers, service managers, install managers, dispatch leaders, and other department heads.
- Support recruiting, onboarding, training, performance management, and workforce planning.
- Establish clear expectations and create accountability at every level of the organization.
- Identify and develop future leaders through coaching, training, and succession planning.
- Foster a culture centered on teamwork, professionalism, integrity, safety, and continuous improvement.
Safety, Quality, and Compliance-
Promote a safety-first culture throughout all residential operations.
- Ensure compliance with company policies and applicable licensing, safety, employment, and industry requirements.
- Maintain consistent standards for jobsite safety, vehicle and equipment use, workmanship, and documentation.
- Work with department leaders to address safety incidents, quality concerns, callbacks, and warranty issues.
- Implement improvements that reduce preventable errors and protect employees, customers, and company assets.
Strategic Growth-
Partner with the company owner to develop and execute short- and long-term operational strategies.
- Evaluate staffing, fleet, facility, and equipment needs based on company growth.
- Identify opportunities to expand service capacity, improve market coverage, and strengthen underperforming departments.
- Support the evaluation and implementation of service-management technology, automation, and operational tools.
- Help create a scalable operating structure that supports sustainable growth across multiple markets.
- Travel between company locations as operational needs require.
Qualifications
Required-
Significant leadership and operational-management experience within HVAC, plumbing, electrical, home services, construction, or a similar trade-based industry.
- Proven experience leading managers, field technicians, installers, dispatchers, customer-service representatives, and office personnel.
- Strong understanding of residential service operations, scheduling, workforce management, budgeting, and profitability.
- Demonstrated ability to improve performance, strengthen accountability, and build effective teams.
- Experience reviewing financial reports and operational performance data.
- Strong communication, decision-making, organizational, and problem-solving skills.
- Ability to balance executive-level planning with hands-on involvement in daily operations.
- Ability to travel regularly between the Florence, Madison/Huntsville, and Birmingham divisions.
Preferred-
Experience overseeing multiple locations, markets, or service departments.
- Previous responsibility for the financial performance of an HVAC, plumbing, electrical, or home-services business.
- Experience with service-management software, operational dashboards, call-center performance, and field-service reporting.
- Familiarity with residential maintenance agreements, replacement sales, lead management, and customer-retention strategies.
- Bachelor’s degree in business, operations management, construction management, or a related field—or equivalent industry experience.
Key Competencies-
Executive leadership and accountability
- Multi-location operational management
- Financial and performance management
- Residential home services knowledge
- Team development and workforce planning
- Process improvement and scalability
- Customer Service leadership
- Strategic planning and decision-making
- Safety and quality management
Why Join MPE Services-
Executive-level opportunity to shape the future of a growing home service company.
- Direct partnership with company ownership.
- Leadership responsibility across multiple North and Central Alabama markets.
- Established service departments with opportunities for continued improvement and growth.
- Company culture focused on quality workmanship, customer care, integrity, and team development.
- Competitive executive compensation and benefits package.
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