Top 3 Telephone operator Jobs in Florence, Ky

Telecommunications Operator — Anderson Hospital
Mercy Health —Cincinnati, OH
- Full-time
- Surgery
- Hospital
- Medical office experience
- Health savings account
- Disability insurance
At Your Service Agent
Pyramid Hotel Group —Cincinnati, OH
- $17.00 - $20.40 an hour
- Full-time
- Hotel
- Communication skills
- Entry level
- Free parking
- Commuter assistance
Host and Phones Operator
Adriatico's Pizza and Sports Bar —Cincinnati, OH
- $12 an hour
- Part-time
- Serving
- In-person
- Guest services
- Employee discount
- Flexible schedule
Quick Apply

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Telecommunications Operator — Anderson Hospital

Mercy Health -
Cincinnati, OH

Apply Now

Job Details

Full-time

Benefits

Health savings account
Disability insurance
Health insurance
Dental insurance
Flexible spending account
Tuition reimbursement
Paid time off
Parental leave
Vision insurance
403(b)
Life insurance
Referral program
Prescription drug insurance

Qualifications

High school diploma or GED

Full Job Description

The Telecommunications Operator expedites telephone, radio, pager and public address communications throughout the Hospital, including emergency announcements and notifications in accordance with the Emergency Preparedness Manual. Responsibilities include contacting on-call teams; administrative, medical personnel, surgery, anesthesia, cardiac, emergency/disaster, etc.

Functions as a full time Operator; responds, prioritizes and navigates all internal and external calls in a prompt courteous manner including patient information and transferring to patient rooms. Coordinates language and sign language interpretation requests by callers. Must possess ability to trouble shoot and resolve caller problems and specific requests in a timely manner. Maintains pagers, (site specific). Utilizes paging system, two way radio and portable phones as needed. When requested, contacts On Call Teams/Personnel and documents according to site specific protocol. Monitors and responds appropriately to alarms, i.e. Security/Panic, Maintenance, Elevator, Weather Radio, Responder 5 and Emergency phone line notifications. Responds accordingly to Emergency codes and site specific policies. Records all shift occurrences and fulfills documentation requirements per site policies/protocol. May also organize and update the hospital directory; track employee pager assignments; assist managers in ordering departmental language phones; order all office supplies; attend hospital staff meetings as needed
Coordinates calls for "On call Teams" Documents calls including name and time of call, tracks and follows outcome of each request. Notifies appropriate personnel of response status.
Monitors and responds to alarm, security systems. Identifies alert situation, emergency/disaster codes, medical gases, severe weather, elevator malfunction, and security systems; notifies appropriate response personnel. Documents type of alert and call/response details.
Determines need for outside operator assistance and connects all callers as appropriate. Responds to, prioritizes and dispatches all calls forwarded from the information desk during its non-staffed hours. Coordinates all language line requests; documenting calls including location and time of call. Connects callers with language line personnel.

MINIMUM EDUCATION

Required Minimum Education:

High School Diploma

MINIMUM QUALIFICATIONS

Minimum Years and Type of Experience: Experience preferred but not required

Other Knowledge, Skills and Abilities Required:

Other Knowledge, Skills and Abilities Preferred: Prior telecommunications, medical terminology, hospital of medical office experience.

As a Mercy Health associate, you're part of a Mission that matters. We support your well-being—personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.

What we offer

Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts
Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders
Tuition assistance, professional development and continuing education support

Benefits may vary based on the market and employment status.

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email [email protected]. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at [email protected]

Apply Now

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telephone operator jobs in florence, ky

Telecommunications Operator — Anderson Hospital

At Your Service Agent

Host and Phones Operator

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