Top 5 Guest service representative Jobs in Florence, Sc

Guest Service Representative - La Quinta
Strand Hospitality Services —Florence, SC
- $13 an hour
- Full-time
- Hotel
- Children
- Communication skills
- AD&D insurance
- Health insurance
Quick Apply
Concessions Worker
Legends Global —Florence, SC
- Part-time
- High school diploma or GED
- Entry level
- Disability insurance
- Health insurance
Floor Staff Seasonal December 15, 2024 - March 30, 2025
Regal Cinemas, Inc —Florence, SC
- Part-time
- Serving
- Communication skills
- Entry level
Crew Member
Little Caesars - GM Pizza —Darlington, SC
- Weekends as needed
- Ability to walk for extended periods
- Basic math
- Ability to sit for extended periods
- Health insurance
- Dental insurance
Quick Apply
4d

Discover related jobs

Based on your search for guest service representative jobs.

Storage & Virtualization Engineer II
SMS DATA PRODUCTS GROUP, INC —Sumter, SC
Use advanced technical writing skills to develop and update IT systems Concept of operations and engineering plans. Provide General IT Management support.
Quick Apply
Web Developer
Bellatrix HRM, Inc —Sumter, SC
Bachelor's degree in Computer Science, Web Design, Communications, or a related field; equivalent experience will be considered.
$65,000 - $78,000 a year
Quick Apply
3d

Show more related jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Front Desk Agent
Renaissance Westerville —Westerville, OH
Respond quickly to calls, lobby visitors, and team members needing assistance. Post guest charges, collect payments, and follow cash handling procedures.
From $16 an hour
Quick Apply
Guest Service Representative
Columbus Airport Marriott —Columbus, OH
Answer and manage incoming calls, responding to guest inquiries, and providing solutions to guest issues. Greet guests upon arrival, check them in, and provide…
$15.00 - $16.50 an hour
Quick Apply
3d

Show more jobs in cities nearby

I want to receive the latest job alert for guest service representative in florence, sc

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

guest service representative jobs near florence, sc

Crew Member jobs in Darlington, SC

Crew Member jobs in Matteson, IL

Trail Crew jobs in New York State

Crew Member jobs in Huntersville, NC

Crew Member jobs in Reading, PA

Crew Member jobs in Decatur, IL

Mcdonalds Crew Member jobs in Chicago, IL

Floor Staff jobs in Lima, OH

Floor Staff jobs in Miami, FL

Event Staff jobs in Boston, MA

Therapeutic Support Staff jobs in Philadelphia, PA

Floor Staff jobs in Washington, DC

Guest Service Agent jobs in Baltimore, MD

Guest Service Agent jobs in Kā‘anapali Beach, HI

Guest Service Agent jobs in Saint Cloud, FL

Patient Service Representative jobs in Las Vegas, NV

Remote P&c Insurance Agent jobs in Georgia

Guest Service Agent jobs in Palm Springs, CA

Travel Agent jobs in Overland Park, KS

Guest Service Representative - La Quinta

Strand Hospitality Services -
Florence, SC

Quick Apply

Job Details

Full-time
$13 an hour

Benefits

AD&D insurance
Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching

Qualifications

Customer communication
Hotel and accommodations guest complaints handling

Full Job Description

Join the La Quinta Inn & Suites by Wyndham Florence, a Strand Hospitality managed hotel!

We offer competitive pay and benefits for our valued employees!

Full time Strand Hospitality associates have the option to enroll in Aetna medical, dental, and vision plans. You also receive paid time off, paid basic life and AD&D insurance and the option to purchase additional life for yourself, a spouse and/or children.

Everyone (including part time associates) can join a 401(k) Fidelity plan with a company match of up to 4% of the employee annual income. You also receive pay at time and a half on major holidays, as well as discounts in hotels located worldwide, theme parks, Broadway shows, and much more!

Job Summary

The Guest Service Representative provides excellent customer service to the guests during their hotel stay. Responds to guest requests as well as proactively predicts guests’ needs. Provides information and services to the guest at the front desk of the hotel.

Duties and Responsibilities

The Guest Service Representative's responsibilities include, but are not limited to:

Answers incoming telephone calls professionally, following the hotel and/or brand expectations regarding phone etiquette.
Provides excellent customer service, responding to guest questions or concerns in a timely and courteous manner.
Makes reservations or modifies reservations as needed.
Follows hotel and/or brand standards related to guest interactions and reward programs.
Coordinates check-in and check-out procedures with multiple guests in line in a courteous and efficient, providing a positive experience for each guest.
Maintains guest privacy and safety by not sharing information about guests, to callers, walk-ins, or other guests.
Documents information regarding guest or room information in the front desk notebook for future shifts. Protects this information as confidential from guests and employees without a “need to know”.
Assists sales team with pre-registration and blocking of rooms for groups.
Adheres to proper credit, check cashing, and cash-handling policies and procedures.
Tracks room status to ensure guests are assigned to vacant ready rooms.
Shares correct information regarding rooms, amenities, and hotel rules.
Uses suggesting selling techniques to sell rooms and to promote other services of the hotel.
Coordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms.
Processes mail, packages, and message handling with care so accurate information is provided to guests or management promptly.
Attends department meetings.
Communicates with Housekeeping and Maintenance regarding guest concerns or room preparation for rental.
Follows all safety and emergency procedures. Is aware of accident prevention policies.
Completes duties and confirms on shift checklist as assigned.
Various other duties as assigned by Supervisor.

Requirements

Hotel Guest Services Experience Preferred
Customer Service Experience Required
Ability to reason and make appropriate decisions in response to guest concerns

Strand Core Values

All associates are expected to embody the values listed below with everyone they encounter and to support the company mission to Develop Prosperous, Lasting Relationships.

RESPECTFUL

ADAPTIVE

SERVICE

ACCOUNTABLE

UNIFIED

DEDICATED

Guest Service Representative Core Competencies

Guest Satisfaction
Strong Communicator/Listener
Problem Solver
Friendliness/Helpfulness
Coachability

Work Environment

Prolonged periods of standing at the hotel guest services desk
Frequent walking
Frequent squatting, kneeling, bending down, forward and trunk rotation while standing
Frequent stair climbing may be necessary, reaching both above and below shoulders as well as pushing and pulling
Vision – must have the ability to frequently adjust focus and frequent use of close, peripheral and depth/distance vision
Frequent lifting, carrying, pushing and pulling up to 15 lbs.
Occasional lifting, carrying, pushing or pulling up to 25 lbs.

It is the policy of Strand Hospitality Services not to discriminate against any applicant for employment, or any employee because of age, color, sex, disability, national origin, race, religion, or veteran status.

Quick Apply

Refine Your Search

guest service representative jobs in florence, sc

Guest Service Representative - La Quinta

Concessions Worker

Floor Staff Seasonal December 15, 2024 - March 30, 2025

Crew Member

Discover related jobs

Explore jobs in cities nearby

I want to receive the latest job alert for guest service representative in florence, sc

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected