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Regional Retail Director, Southeast

TAG Heuer -
Miami, FL

Apply Now

Job Details

Full-time

Benefits

Paid holidays
Health insurance
401(k)
Paid time off
Employee assistance program

Qualifications

Customer communication

Full Job Description

Position

Join TAG Heuer, where heritage meets innovation. Since 1860, TAG Heuer has fused Swiss avant-garde watchmaking with the high stakes of sport. Passion, bold design, and technical mastery bring our craftsmanship to life. Here, your ambition is supported by tailored learning opportunities, a stimulating and inclusive culture, and the resources you need to win every day. Together, we shape the future of watchmaking and take on new challenges. Are you ready to make a difference with us?

Your Mission

As a Regional Retail Director, you will play a key role in the management of TAG Heuer Retail boutiques, TAG Heuer Franchise boutiques and TAG Heuer Outlets within the southeast region. Based in Miami, Florida, you will thrive in a stimulating environment where innovation and excellence go hand in hand with team spirit and creativity. You will report to the Vice President of Retail.

Start Date: As soon as possible

The Regional Director will be responsible for directly leading a multi-unit leadership team. The successful candidate will partner with corporate functions to support the region; including but not limited to the execution of business objectives with an oversight of overall market productivity, will maintain a focus on upholding brand image and prioritize overall talent development.

Defines strategies for maximizing sales and profits within the region
Strong team and talent development, this role will focus on the career development and retention of your team and succession planning
Has a vision of how to create loyalty to the TAG Heuer brand (development of high-end clientele and repeaters)
Understands and builds connections within the broader communities and markets
Collaborates to build viable marketing and event concepts
Brings 360 leadership skills every day
Negotiates and resolves conflicts with agility, empathy, and confidence
High level communication skills with team members, customers, and corporate support
Dedicated to meeting the expectations and requirements of internal and external clients

Job responsibilities

Retail Performance: Sales & Client Development

Drive traffic and conversion by emphasizing a clienteling culture to drive sales
Acts as an advocate of their respective region, making recommendations to best support all aspects of the retail business while working with corporate functions to set strategic objectives and vision for boutiques and outlets in the region to drive focus on client and commercial critical metrics
Lead and develop the retail and franchise teams to achieve business objectives
Partner closely with Merchandising and Planning to ensure that all stores have the accurate product assortment and product availability to achieve their sales goals
Closely supervise and analyze sales performance in all stores
Develop and maintain client relationships to meet business goals
Further the use of Salesforce and CDC tools in prospecting and clienteling strategy in partnership with boutique and outlet managers
Ensure consistency with the overall customer experience across the network (selling ceremony, mystery shopping and NPS scores)
Drive business development to strengthen the relationship with existing and new client groups

Franchise Management:

Partner with franchise boutique teams to ensure a consistent client journey and experience, maintain the service standards across all doors (including mystery shop scores, clienteling coaching, hospitality, soft skills development, etc)
Ensure Franchise teams are comfortable and confident with product knowledge
Drive overall performance, including sell-out and sell-out stretch targets, provide teams with business analysis to better understand the boutique’s opportunities
Final round interview with Boutique Managers

Retail Operations:

Ensure internal control procedures are implemented and closely supervised
Work with the Retail Operations Manager and VP of Retail to develop, implement and supervise policies and procedures for the boutiques and outlets that are efficient and effective
Cegid training and support
End to end management of new store openings in partnership with Visual Merchandising, Retail Operations, HR, Finance, Merchandising and Planning and Training

Team Development & Human Resources Management:

Responsible for coordinating with Human Resources on all aspects of staffing for open store positions
Retain and develop talent both internally and externally, focusing on developing future leaders
Continued integration of RISE for overall performance management and development
Ensure TAG Heuer training and company initiatives are successfully implemented in the region

Profile

Ability to travel and work a flexible schedule (appx. 70% travel)
8-10 years of luxury retail experience – ideally in a multi store environment
Ability to work in a collaborative environment, act as a brand ambassador
Success in coaching and leading by example – will spend store visits on the sales floor setting the expectation
Strong digital literacy
Strong leadership skills
Outstanding interpersonal skills and the ability to communicate effectively
Strong organizational skills
Experienced coaching and mentoring leadership
We encourage you to apply even if you do not meet all the criteria listed.

#LI-TS1

Additional information

Employee benefits: At our Maison, we offer a generous and comprehensive benefits package including medical insurance, bonus or commission structure, paid time off, retail holiday pay, 401k, automatic employee contribution, employee assistance programs and more.

Equal Employment Opportunity

Our Company values diversity and provides equal employment opportunities to all employees and applicants without regard to race, color, religion, religious creed, national origin, ancestry, citizenship, sex, gender (including gender identity and expression), pregnancy, age, sexual orientation, physical or mental disability, medical condition, genetic information, sexual orientation, marital status, familial status, veteran status, or any other legally protected status under applicable federal, state or local laws. This policy applies to all terms and conditions of employment, including but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, and to perform crucial job functions.

As an EDGE Certified organization, we are committed to creating a fair, equitable, and inclusive environment for all employees. Our ambition is to set industry standards and inspire our teams through an inclusive culture where every voice is heard and valued.

#LI-TS1

TAG Heuer
MAISON

1860, Saint-Imier at the very heart of the birthplace of watchmaking. A young ambitious watchmaker decides to found his own brand. His name: Edouard Heuer. At just 20 years old, he was to revolutionize the watchmaking industry by breaking away from the established rules. Ever since that time, TAG Heuer’s vocation has been to push back the boundaries and defy convention to invent incredible watches and chronographs of extreme precision. The invention of the oscillating pinion in 1887 exemplified this spirit, streamlining the chronograph’s design and enhancing its responsiveness—a principle that underpins our engineering philosophy even today. Then came the 1916 Mikrograph, the first stopwatch accurate to 1/100th of a second, cementing TAG Heuer's reputation as the precision timekeeper in competitive sports. Indeed, the world of TAG Heuer is intimately linked to motor racing and the division of time into infinitely small units, but its aura extends well beyond this arena. Capturing TAG Heuer’s ethos, our prominent partnerships and brand ambassadors express the brand’s passion for action and high performance. These include the Oracle Red Bull Racing Formula 1 Team, the TAG Heuer Porsche Formula E Team, the Formula 1 Monaco Grand Prix and Monaco Grand Prix Historique, the World Endurance Championships and the Indianapolis 500. As for TAG Heuer ambassadors, they all share the ability to stand up to pressure, constantly pushing their limits. This illustrious group includes motorsport legends Ayrton Senna and Steve McQueen, Hollywood icons Ryan Gosling, Patrick Dempsey, Alexandra Daddario, and Wi Ha Jun, and tennis stars Naomi Osaka, Felix Auger-Aliassime and Petra Kvitovà. The brand's spirit of adventure is further represented by big wave surfers Kai Lenny and Maya Gabeira, alongside rising athletes such as Sydney McLaughlin-Levrone, Fred Kerley, Summer McIntosh, and Sky Brown.

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