Top 26 Help desk technician Jobs in Forest Hill, Md

Desktop Support Technician
Ovation Workplace Services Inc —Towson, MD
- $39,000 - $49,920 a year
- Weekends as needed
- Computer Science
- Office
- Ability to lift 50 pounds
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IT Support Technician I
Johns Hopkins Credit Union —Baltimore, MD
- $24.43 - $30.54 an hour
- Full-time
- 3 years
- Associate's degree
- Entry level
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IT Helpdesk Technician
Empowering Minds Resource Center —Edgewood, MD
- Part-time
- Mid-level
- Office
- High school diploma or GED
Help Desk Technician
Leisnoi Enterprise Solutions, LLC —Baltimore, MD
- $21 an hour
- Full-time
- Microsoft Outlook
- Mid-level
- Windows
Service Desk Technician – Intermediate
Black Bear Technology LLC —Aberdeen Proving Ground, MD
- $60,000 - $70,000 a year
- Full-time
- Mid-level
- High school diploma or GED
- In-person
- Health insurance
- Dental insurance
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5d
Desktop Support Technician
American Technology Services —Baltimore, MD
- Full-time
- Azure
- Windows
- Bachelor's degree
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Senior Support Technician
Vertilocity —Timonium, MD
- Full-time
- Azure
- Senior level
- Paid holidays
- Health insurance
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Help Desk Technician
Koniag Government Services —Baltimore, MD
- $18 - $21 an hour
- 8 hour shift
- Microsoft Outlook
- Windows
- Ability to lift 50 pounds
- Paid holidays
- Health insurance
IT Service Desk Support Technician
Cecil College —North East, MD
- $16 an hour
- Part-time
- Classroom
- Research
- Office
- Disability insurance
Multifunctional Field Technical Support (MFTS)/Help Desk (contingent 045)
Systems Products and Solutions, Inc —Aberdeen Proving Ground, MD
- 7 years
- Mid-level
- Windows
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Client Experience Coordinator
Detail Solutions —White Marsh, MD
- $18 - $25 an hour
- Email
- Background check
- Restaurant management
- No experience needed
- Paid training
- Paid holidays
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10d
Field Service Technician
Quest International —Towson, MD
- $24 - $29 an hour
- Overtime
- Microsoft Word
- Background check
- Microsoft Excel
- Paid training
- Health savings account
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14d
Service Technician, HVAC Repair
Sears Home Services —Bel Air, MD
- $18 - $30 an hour
- Full-time
- Customer service
- Pass drug screening
- High school diploma or GED
- Health insurance
- Dental insurance
Now Hiring IT and Telecom Field Technicians
HARDY INDUSTRIES —Baltimore, MD
- $18 - $25 an hour
- Full-time
- Mid-level
- Office
- Driver's License
- Profit sharing
- Opportunities for advancement
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Senior TSIGS Subject Matter Expert (SME) & Support Liaison
MAG Aerospace —Aberdeen Proving Ground, MD
- $150,000 - $210,000 a year
- Full-time
- Computer Science
- Bachelor's degree
- Mentoring
- Health insurance
- Tuition reimbursement
Maintenance Supervisor
CSI Support & Development —Baltimore, MD
- $27 - $30 an hour
- Full-time
- Customer service
- Ability to walk for extended periods
- Computer literacy
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IT Support Technician I
Johns Hopkins Credit Union —Baltimore, MD
Areas to cover include active directory user audits, active directory computer audits, software compliance audits, and network audits. TIER I HELP DESK SUPPORT.
$24.43 - $30.54 an hour
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Configuration Management Specialist (IT Tech I)
Baltimore County, MD —Towson, MD
May be required to use their own vehicle to respond to remote sites for troubleshooting and repair work. You can attach your transcript(s) or license(s) to your…
$35.73 - $46.39 an hour
13d

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Service Desk Technician
Community Choice Financial Family of Brands —Dublin, OH
Experience performing basic network troubleshooting in an enterprise. Plans include dental, vision, short-term and long-term disability plans, supplemental life…
13d
Help Desk Technician - Tier 2
Proteam Solutions —Columbus, OH
Bachelors, Associates Degree, or Advanced Training in a technical field preferred but not required. Involves user support on software and hardware from base…
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help desk technician jobs near forest hill, md

Desktop Support Technician

Ovation Workplace Services Inc -
Towson, MD

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Job Details

Full-time
$39,000 - $49,920 a year

Qualifications

Endpoint Security
Smartphone (troubleshooting support)
GPO
Laptop (troubleshooting support)
Incident management software
iOS
Encryption
Android
Internal employee customer service
Productivity software support
Computer hardware
Desktop (troubleshooting support)
Computer management
Customer support ticket management
macOS administration
Mobile device management
Productivity software
Active Directory management
Ticketing system technical support

Full Job Description

POSITION SUMMARY

The Desktop Support Technician delivers first- and second-level technical support across local and remote environments. Responsibilities include hardware and software troubleshooting, incident documentation in the IT ticketing system, and resolution of issues involving operating systems, enterprise applications, and peripheral equipment. This role requires proactive communication with end users and timely escalation to maintain SLAs and operational consistency across all shifts.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

Primary duties are listed below. This list is illustrative, not exhaustive; additional duties may be assigned as business needs require.

Provide foundational support for macOS environments to assist users of Apple devices.

Install, configure, and support enterprise applications, including Cisco Jabber and other organization-approved software.

Install, configure, and troubleshoot printers, desktop computers, laptops, and other authorized peripheral devices.

Perform routine preventive maintenance on computers, laptops, and printers to ensure continued operational reliability.

Deliver first- and second-level technical support to end users for hardware, software, and application issues via phone, remote access tools, and on-site assistance.

Log, track, and maintain accurate documentation for all reported incidents and service requests within the designated IT ticketing system.

Install, configure, upgrade, and troubleshoot supported Windows operating systems (currently Windows 10 and Windows 11) and the Microsoft Office 365 suite.

Conduct remedial repairs on desktops, laptops, printers, and related peripheral equipment.

Utilize diagnostic tools to troubleshoot issues related to network connectivity and workstation hardware and software.

Coordinate with third-party vendors to remediate complex audio/visual (AV) issues as required.

Provide timely and professional status updates to end users and stakeholders regarding open incidents and resolutions.

Support mobile device management (MDM) for iOS and Android devices within the enterprise environment.

Demonstrate working knowledge of networks, servers, audio/visual systems, smart devices, and telecommunications in support of a broad range of IT needs.

Perform other duties as assigned by management in support of departmental and organizational objectives.

MINIMUM QUALIFICATIONS

Education

Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field; OR an equivalent combination of education, training, and directly related work experience sufficient to demonstrate the required knowledge, skills, and abilities.

Experience

Minimum of eighteen (18) months of hands-on experience in a desktop support, help desk, or IT support capacity.

Demonstrated experience supporting Windows-based environments, including Windows 10 and/or Windows 11.

Certifications (Preferred)

CompTIA A+ certification or equivalent vendor-neutral credential.

Microsoft Certified Professional (MCP), Microsoft 365 Fundamentals, or higher-level Microsoft certification.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

Proficiency in Windows operating systems, Microsoft Active Directory, Group Policy Objects (GPOs), and Microsoft Office 365.

Experience with PC and laptop hardware installation, configuration, and troubleshooting.

Familiarity with enterprise antivirus and endpoint protection solutions.

Experience with helpdesk ticketing systems and IT service management practices.

Knowledge of mobile device management (MDM) platforms supporting iOS and Android devices.

Familiarity with enterprise encryption solutions and Windows device management via Active Directory.

Strong analytical, problem-solving, and technical troubleshooting abilities.

Ability to effectively manage multiple priorities, work independently, and consistently meet established SLAs.

Excellent verbal and written communication skills with the ability to convey technical information clearly to non-technical audiences.

Demonstrated commitment to delivering high-quality customer service to internal stakeholders.

Ability to adapt to a rapidly evolving technology environment and shifting organizational priorities.

Willingness to work outside standard business hours, including evenings and weekends, for scheduled project support or emergency response as required.

PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT

The demands below are representative of those required to perform this role's essential functions. Reasonable accommodations will be made for qualified individuals with disabilities in accordance with the ADA and applicable state law.

Regularly required to sit, stand, walk, and use hands to operate a computer keyboard and standard office equipment.

Occasionally required to lift and/or move IT equipment weighing up to 50 pounds.

May require bending, kneeling, or crouching to install or service equipment.

Work is performed primarily in a standard office or data center environment with moderate noise levels.

May be required to travel to or work at multiple organizational sites or client locations.

EQUAL EMPLOYMENT OPPORTUNITY

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy and related conditions), gender identity, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other characteristic protected under applicable federal, state, or local law, including Title VII, the ADEA, the ADA, GINA, and USERRA.

Applicants requiring a reasonable accommodation to participate in the application or interview process should contact Human Resources in advance.

DISCLAIMER

This description outlines the general nature and scope of the role and is not an exhaustive list of all duties or requirements. Management may modify responsibilities as business needs evolve.

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help desk technician jobs in forest hill, md

Desktop Support Technician

IT Support Technician I

IT Helpdesk Technician

Help Desk Technician

Service Desk Technician – Intermediate

Desktop Support Technician

Senior Support Technician

Help Desk Technician

IT Service Desk Support Technician

Multifunctional Field Technical Support (MFTS)/Help Desk (contingent 045)

Client Experience Coordinator

Field Service Technician

Service Technician, HVAC Repair

Now Hiring IT and Telecom Field Technicians

Senior TSIGS Subject Matter Expert (SME) & Support Liaison

Maintenance Supervisor

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