Top 6 Technical help desk agent Jobs in Fort Bliss Tx

Technical Help Desk Agent
Datamark, Inc. —El Paso, TX
- $41,600 a year
- Full-time
- Mid-level
- Office
- Windows
- AD&D insurance
- Disability insurance
Quick Apply
16h
Front Desk Agent
Embassy Suites El Paso by Hilton —El Paso, TX
- $13 - $14 an hour
- Full-time
- Bilingual
- Google Workspace
- Inventory management
- Health savings account
- Health insurance
Quick Apply
7d
Leasing Agent
EPT INTEGRITY ASSET MANAGEMENT LLC —El Paso, TX
- $13 an hour
- Weekends as needed
- Background check
- Spanish
- Inventory management
Quick Apply
11d

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Communicate clearly with non-technical users, translating technical instructions into simple, actionable steps. Secure future: 401k with up to 4% company match.
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Practice superior guest service at all times making sure to attend to all guest requests, inquiries and concerns immediately insuring that hotel guests are…
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Technical Help Desk Agent

Datamark, Inc. -
El Paso, TX

Quick Apply

Job Details

Full-time
$41,600 a year
16 hours ago

Benefits

AD&D insurance
Disability insurance
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
Life insurance

Qualifications

IT user and group management
Windows
High school diploma or GED
Productivity software
Access control management
Customer information system software
Ticketing system technical support
Identity & access management

Full Job Description

Join Our Team as a Technical Help Desk Agent at DATAMARK in El Paso, Texas.

We’re looking for Technical Helpdesk Agents who are passionate about helping customers and delivering high‑quality support. In this role, you’ll serve as a key point of contact for our customers, addressing questions, resolving issues, and ensuring a positive experience with every interaction.

Technical Help Desk Agents provide technical support for web-based applications, websites, and digital platforms used by customers and business partners. The ideal candidate will troubleshoot website-related issues, provide guidance on platform functionality, resolve technical incidents, and collaborate with cross-functional teams to ensure a seamless user experience across multiple online products and services.

Key Responsibilities

Provide technical support for company websites, web applications, and customer-facing digital platforms.
Troubleshoot website access issues, login failures, account management concerns, application errors, and browser compatibility problems.
Respond to customer inquiries via phone, email, chat, and support ticketing systems.
Diagnose and resolve technical issues related to software, web applications, integrations, and user configurations.
Assist customers with navigating websites, utilizing platform features, and understanding system functionality.
Document troubleshooting steps, issue resolutions, and customer interactions within the ticketing system.
Escalate complex technical issues to Application Support, Product, Engineering, or Development teams as appropriate.
Monitor system outages, website performance issues, and recurring technical trends to identify opportunities for improvement.
Maintain a high level of customer satisfaction while meeting performance metrics.

Requirements

High school diploma or equivalent; Associate's or Bachelor's degree preferred.
2+ years of Help Desk, Technical Support, or Service Desk experience.
Experience supporting websites, SaaS platforms, web applications, or e-commerce environments.
Working knowledge of:

- Web browsers and browser troubleshooting
- User account administration
- Password resets and access management
- Windows operating systems
- Microsoft Office applications
- Ticketing and CRM systems

Strong problem-solving and analytical skills.
Excellent verbal and written communication skills.

Benefits

Health Care Plan (Medical, Dental & Vision)
Retirement Plan (401k, IRA)
Life Insurance (Basic, Voluntary & AD&D)
Paid Time Off (Vacation, Sick & Public Holidays)
Short Term & Long Term Disability
Training & Development
Wellness Resources
$20.00/hr.

Quick Apply

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