Top 2697 Support services manager Jobs in Fort Mitchell Ky

Service Desk Supervisor
Nexigen —Newport, KY
- $60,000 - $85,000 a year
- Full-time
- Computer Science
- Bachelor of Science
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
6d
Technical Support Manager
Storage Solutions Inc —Erlanger, KY
- Weekends as needed
- Hybrid work
- Computer science
- Microsoft Excel
- Computer Science
- Health savings account
- Health insurance
Quick Apply
10d
Client Service Manager
Fidelity Investments —Covington, KY
- $66,000 - $125,000 a year
- Full-time
- Mid-level
- Office
- Bachelor's degree
- Loan repayment program
- Health insurance
5d
Assistant Manager (Non Exempt)
PDS Health —Springdale, OH
- $23.50 - $32.75 an hour
- Full-time
- Dental office
- Computer literacy
- Local
- Health insurance
- Dental insurance
Office and Procurement Operations Manager
Inmar —Cincinnati, OH
- $74,985.75 - $124,976.25 a year
- Full-time
- Oracle
- Mid-level
- Office
- Health savings account
- Paid holidays
13d
Support Services Manager
CareStar, Inc. —Blue Ash, OH
- Full-time
- Mid-level
- Office
- Driver's License
- Paid holidays
- Health insurance
Quick Apply
Contact Center Supervisor
DMI —Sharonville, OH
- $113,600 - $142,000 a year
- Overtime
- Mid-level
- High school diploma or GED
- Analysis skills
- Disability insurance
- Health insurance
Relationship Manager
Paychex —Cincinnati, OH
- $59,626.41 - $93,698.64 a year
- Full-time
- Mid-level
- Bachelor's degree
- 1 year
- Paid holidays
- Health insurance
Manager, Customer Experience
Paychex —Cincinnati, OH
- $98,700 - $155,100 a year
- Full-time
- 5 years
- Master's degree
- Bachelor's degree
- Paid holidays
- Health insurance
4d
Operations Manager
Jabil Circuit —Florence, KY
- Full-time
- 5 years
- Mid-level
- Master's degree
Facility Manager
Cincinnati and Hamilton County Public Library —Cincinnati, OH
- $77,188.80 - $96,491.20 a year
- Full-time
- Customer service
- High school diploma or GED
- Driver's License
Contact Center Manager
DMI —Sharonville, OH
- $113,600 - $142,000 a year
- Overtime
- 5 years
- Mid-level
- High school diploma or GED
- Disability insurance
- Health insurance
Operational Excellence Lead
Western & Southern Financial Group —Cincinnati, OH
- Extended hours
- Writing skills
- Office
- Presentation skills
Customer Solutions Lead
Perfetti Van Melle —Erlanger, KY
- Mid-level
- Travel
- Leadership
- Health savings account
- AD&D insurance
Public Safety Manager
UC Health, LLC —West Chester, OH
- Hospital
- 5 years
- Continuous improvement
Quick Apply
9d
Office Manager & Campus Visit Coordinator
Thomas More University —Crestview Hills, KY
- Weekends as needed
- High school
- Mid-level
- Office
Assistant Manager, Nursing Services-RN - Main Comp Med Medical Stepdown - Full Time - Nights
The Christ Hospital Health Network —Cincinnati, OH
- Full-time
- Nursing
- RN License
- BLS Certification
12d
Property Manager, New Development
Coastal Ridge Real Estate —Cincinnati, OH
- $70,000 - $80,000 a year
- Full-time
- Mid-level
- 3 years
- High school diploma or GED
Quick Apply
Business Development Account Mgr (Water Treatment)
C & S Chemicals —Cincinnati, OH
- $90,000 - $95,000 a year
- Full-time
- Mid-level
- Office
- 3 years
- Health insurance
- Dental insurance
Community Property Manager
Orbach Affordable Management, LLC —Loveland, OH
- $26 - $28 an hour
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply
6d

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Service Desk Supervisor

Nexigen -
Newport, KY

Quick Apply

Job Details

Full-time
$60,000 - $85,000 a year
6 days ago

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
On-the-job training
Vision insurance

Qualifications

Customer communication
Strategic goal setting
Bachelor of Science
Bachelor's degree
Data entry
Business Administration
Typing
Project leadership
Cross-functional team management
Process management
Help desk

Full Job Description

Job Description:

The Service Desk Supervisor is responsible for managing the activities and responsibilities of the service desk team, providing coaching, and ensuring effective use of the department’s time and following company procedures. As a part of this leadership, the Service Desk Supervisor is also responsible for providing high-level technical assistance to the team when needed.

Basic Functions:

· Manage the daily activities of the service desk team.

· Improve usage of IT Support resources and increase productivity of the team.

· Communicate with all parties in a constructive manner to guarantee customer and company expectations are met.

· Maintain awareness of all outstanding customer issues both pre- and post-delivery and provide status to clients as necessary.

· Perform customer follow-up to verify final resolution and determine satisfaction level.

· Support team to interface with appropriate technical personnel for customer problems that cannot be resolved effectively.

· Provide accurate reports and metrics to management on status and budget of on-going projects and agreements.

· Understand overall service desk department objectives, as well as the role and function of each team member.

· Manage the development of the team by ensuring that daily tasks and activities are in line with their career interests.

· Drive problem investigation and resolution as required.

· Ensure that risks are identified, communicated, and mitigated and that services and projects are delivered successfully through to production.

· Design and maintain process documentation for the service desk department.

· Manage the process of implementing change efficiently and effectively.

· Manage to established KPI’s including Attention to detail (ATD), Speed to answer (ASA), SLA targets for response, plan and resolution

· Improve tasks related to accountability and workforce management

Additional Duties and Responsibilities:

· Identify areas for improvement and make constructive suggestions for change.

· Continually seek opportunities to increase customer satisfaction and deepen customer relationships.

· Ensure consistency of existing systems through creating, maintaining, and enforcing standards/procedures for implementing technical solutions.

· Maintain specific knowledge of the customer and how IT relates to their business strategy and goals.

· Develop in-depth knowledge of the service catalog and how it relates to customer’s needs.

· Conduct performance evaluations and mentor those with less experience.

· Develop training programs to develop and refine the skills of the field service and support team.

· Facilitate field service and support team meetings.

· Document internal processes and procedures related to duties and responsibilities.

· Responsible for entering time and expenses in ticketing management system as they occur.

· Review and approve time and expenses sheets in ticketing management system.

· Enter all work as activities, service tickets, or project tickets in ticket management system.

Knowledge, Skills, and/or Abilities Required:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Professional IT Certifications, such as: ITIL, A+, Microsoft MCP, MCSA, or MCSE, Citrix CCEA or CCIA, SonicWall CSSA, ConnectWise CCPA, LabTech LTCP, Cisco CCNA, or VMware VCP.
Knowledge and experience in cross-functional management methods and techniques.
Knowledge of IT applications, processes, software, and equipment.
Strong organizational, presentation, and customer service skills.
Skill in strategic planning with an ability to think ahead and plan over a 6-12 month time span.
Skill in planning and preparing written communications.
Skill in leading people and getting results with a strong customer orientation.
Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care.
Ability to multi-task and adapt to changes quickly.
Ability to work in a team and communicate effectively.
Service awareness of all organization’s key IT services for which support is being provided.
Understanding of support tools, techniques, and how technology is used to provide IT services.
Typing skills to ensure quick and accurate entry of service request details.
Self-motivated with the ability to work in a fast moving environment.

Educational/Vocational/Previous Experience Recommendations:

BA/BS, preferably in computer science, business administration or a related field.
5 years of IT experience.
2 years of business management experience.

Benefits:

· Competitive salary based on experience and qualifications.

· Health, vision, and dental benefits included.

· Full on the job training & support.

· Fun working environment and culture.

Only local candidates need apply.

The statements above are intended to describe the general nature and level of work being performed by people assigned to this job. Other duties may be assigned as needed.

Job Type: Full-time

Pay: $60,000.00 - $85,000.00 per year

Benefits:

401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance

Experience:

Help desk: 5 years (Preferred)
Management: 3 years (Preferred)

Work Location: In person

Quick Apply

Refine Your Search

support services manager jobs in fort mitchell ky

Service Desk Supervisor

Technical Support Manager

Client Service Manager

Assistant Manager (Non Exempt)

Office and Procurement Operations Manager

Support Services Manager

Contact Center Supervisor

Relationship Manager

Manager, Customer Experience

Operations Manager

Facility Manager

Contact Center Manager

Operational Excellence Lead

Customer Solutions Lead

Public Safety Manager

Office Manager & Campus Visit Coordinator

Assistant Manager, Nursing Services-RN - Main Comp Med Medical Stepdown - Full Time - Nights

Property Manager, New Development

Business Development Account Mgr (Water Treatment)

Community Property Manager

I want to receive the latest job alert for support services manager in fort mitchell ky

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