If you’re looking for a special place to build or grow your career, you’ve found it. Whether you’re an experienced professional, a recent college graduate or somewhere in between, IDEX is a place where you can apply your existing skills and learn new ones in an environment where you can make an impact.
With interesting opportunities in engineering, marketing, sales, supply chain, operations, HR, finance, and more across more than 40 diverse businesses around the globe, chances are, we have something special for you.
Position Summary
The Sustaining Engineering Manager leads product support engineering and Technical Services activities at the Punta Gorda, FL, site. This role is responsible for resolving product performance issues, supporting manufacturing operations, and delivering high-quality technical support to customers.
This position combines hands-on engineering problem-solving with leadership responsibility, overseeing Technical Services personnel and a Manufacturing Technician. The role drives continuous improvement in product performance, reliability, and customer satisfaction while partnering cross-functionally with Engineering, Manufacturing, Supply Chain, Sales, and Customer Service.
Essential Functions
Conduct and lead root cause analysis on field failures and internal defects
Support Manufacturing, Supply Chain, and Customer Service with technical problem resolution
Own warranty evaluations, including failure analysis and corrective actions
Develop and execute verification and validation plans
Maintain product documentation and support engineering change processes
Collaborate cross-functionally to improve product reliability, manufacturability, and cost
Oversee daily Technical Services operations, including customer inquiries, troubleshooting, and warranty processing
Lead and develop Technical Services Technicians to ensure high responsiveness and customer satisfaction
Establish and track KPIs such as response time, resolution effectiveness, and warranty trends
Drive continuous improvement of Technical Services processes, tools, and documentation
Partner with Sales, Customer Service, and Operations to support customer needs and business growth
Provide hands-on technical support to the production floor to resolve issues impacting safety, quality, and delivery
Oversee Manufacturing Technician activities, including machining support, fixture modification, and prototype builds
Ensure timely resolution of production issues to minimize downtime
Identify and implement process improvements across manufacturing and engineering interfaces
Analyze trends in product failures, warranty claims, and technical support data
Lead corrective and preventive actions to eliminate recurring issues
Standardize processes and best practices across sustaining engineering and support functions
Support operational excellence initiatives aligned with site goals
Supervise Technical Services Technicians and Manufacturing Technicians
Provide coaching, training, and development to build team capability
Conduct performance reviews, 1:1 meetings, and development planning
Manage attendance, timekeeping, and employee relations
Foster a culture of accountability, teamwork, and continuous improvement
Knowledge, Skills, and Abilities
EXPERIENCE & EDUCATION
Required:
Bachelor’s degree in Mechanical or Electrical Engineering
5+ years of experience in sustaining engineering, product support, or manufacturing support
Experience troubleshooting product issues in a manufacturing environment
Hands-on experience with testing, failure analysis, and lab equipment
Demonstrated ability to lead projects and drive problem resolution
Strong knowledge of electronics hardware, embedded firmware, or electro-mechanical systems
Proficiency in Microsoft Office (Excel, Word, Outlook)
Preferred:
Experience with pumps, fluid transfer systems, or industrial equipment
Six Sigma or continuous improvement training
Experience in high-mix, low-volume manufacturing
Prior supervisory or team leadership experience
COMPETENCIES
Problem Solving – Evaluates issues, identifies root causes, and develops effective solutions
Continuous Improvement Mindset – Drives ongoing improvements in processes and product performance
Communication Skills – Clearly conveys information across technical and cross-functional teams
Collaboration & Teamwork – Works effectively across engineering, operations, and customer-facing teams
Customer Focus – Delivers responsive, high-quality support to internal and external customers
Physical Environment and Environmental Factors
This position operates in a manufacturing and engineering environment, requiring regular presence on the production floor as well as time in office and lab settings.
The role requires standing for extended periods, moving throughout production areas, and occasionally lifting materials up to 40 pounds. Personal protective equipment (PPE) must be worn in designated areas. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. IDEX is an Equal Opportunity Employer
Are you ready to join a different kind of company where our people, our culture, and our commitments are centered around providing trusted solutions that improve lives around the world?
IDEX is an Equal Opportunity Employer. IDEX gives consideration for employment to qualified applicants without regard to race, color, religion, creed, genetic information, sex, sexual orientation, gender identity or expression, marital status, age, national origin, disability, protected veteran status, or any other consideration or protected category made unlawful by federal, state or local laws.
Attention Applicants: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply. Please contact our Talent Acquisition Team at [email protected] for assistance with an accommodation. These contact tools may be used only by individuals with a disability for accommodation requests. Do not inquire as to the status of an application.
