Top 9 Customer service/administrative assistant Jobs in Fort Payne Al

Title IV Specialist/Financial Aid Office Assistant
Enterprise State Community College —Rainsville, AL
- $52,707 - $70,896 a year
- 8 hour shift
- Microsoft Access
- Computer literacy
- English
- Wellness program
- Health insurance
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Office Assistant
SR South Builders LLC —Trion, GA
- $300 - $500 a week
- Full-time
- Bilingual
- Google Workspace
- Microsoft Outlook
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Assistant Store Manager (Full-time) - Fort Payne, AL
R301US Hibbett Retail, Inc. —Fort Payne, AL
- $12.65 an hour
- Full-time
- Merchandising
- Mid-level
- Recruiting
Medical Assistant I
Atrium Health —Centre, AL
- $21.85 - $32.80 an hour
- Full-time
- Vital signs
- Customer service
- Computer literacy
- Paid parental leave
- Disability insurance
14d
Medical Assistant I Med Grp
Atrium Health —Summerville, GA
- $21.85 - $32.80 an hour
- Full-time
- Vital signs
- Customer service
- Computer literacy
- Paid parental leave
- Disability insurance

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Title IV Specialist/Financial Aid Office Assistant

Enterprise State Community College -
Rainsville, AL

Apply Now

Job Details

Full-time
$52,707 - $70,896 a year
3 days ago

Benefits

401(a)
Wellness program
Health insurance
Dental insurance
Tuition reimbursement
Vision insurance
Retirement plan

Qualifications

Customer communication
Spreadsheets
In-person customer service
Filing
English
Bachelor's degree
Data management
Financial records management
Working with students
Financial data management
Office management
Technical Proficiency

Full Job Description

Position Summary

YOU MUST SUBMIT ALL APPLICATION MATERIALS AS DESCRIBED AT THE END OF THIS JOB ANNOUNCEMENT AND MEET THE REQUIRED QUALIFICATIONS OF THE JOB TO BE CONSIDERED.

Note about Applying: Please check the application requirements at the end of this announcement. When applying, applicants will be required to submit a resume via the NEOED system, but there are other documents that are also required as part of this job application. Those can be added by selecting "Add Supplemental Attachment" on the attachments screen of your online application.

Once the position has been filled, each applicant will be notified by email. This process can take several weeks to complete after the application deadline.

Salary Placement and Work Hours: This is a 12-month, full-time position. Placement will be on the E2 Salary Schedule with a range of $52,707 - $70,896, dependent on verifiable and applicable work experience and education. Placement is determined by the President and Alabama Community College System Board of Trustees Policy and salary schedule guidelines. The work week is Monday through Friday. Hours worked will be a minimum of 40 per week.

Supervisory Responsibility: No

Start Date: September 2026

Essential Duties and Responsibilities

Essential Function:
The primary function of this position is to assist the Director of Financial Aid with the coordination and administration of Title IV financial aid funds, community education (CE), and agency scholarship programs by performing administrative support duties that facilitate the efficient management of these programs. The employee must comply with all policies of the Alabama Community College System Board of Trustees, the Alabama Community College System, and Northeast Alabama Community College.

Duties and Responsibilities:

Assist with maintaining records and files for students with Standard of Academic Progress (SAP) and MAX appeals, including calculating current SAP and distributing files to the Appeals Committee
Inform students of the guidelines governing applications for financial aid and assist the students in completing the necessary paperwork including the FAFSA application
Utilize and maintain Dynamic Forms or other software to assist students with in-house paperwork required by NACC
Assists with R2T4 and obtain students’ last day of attendance per semester; calculate refunds/overpayments of the Title IV Funds; and distribute letters of refunds/overpayments to the students, business office, and the U.S. Department of Education
Run R2T4 Argos report and complete calculations weekly and at the end of each term.
Assist in the Management of the Supplemental Educational Opportunity Grant (SEOG), Alabama Student Assistance Program (ASAP) and ensure proper reconciliation with the Business Office
Assist with student scholarships, including providing students with institutional scholarship information, assisting with record maintenance, and monitoring student scholarship agreement compliance
Create SEOG, ASAP, Pell Grant, and Loan files, and prepare payment lists for the Business Office
Disseminate financial aid information to students in person, by mail, electronically, and via telephone
Operate the current data management system proficiently
Crosstrain and assist in all functions of the Financial Aid Office
Assist in the administration of the VA Educational Success Center by supporting the Northeast Student Veterans Association, coordinating veteran success initiatives, and processing VA educational benefits
Assist with processing VA funds and maintaining records, files, and certification documentation for students receiving federal and state VA educational benefits, including GI Bill programs and related military education benefits.
Assist with the institutional compliance and reporting requirements, including submissions to the State Approving Agency (SAA) and Military Friendly® designation applications.
Review daily, weekly, and monthly financial aid reports as directed
Complete FAFSA verifications and corrections
Process student paperwork to determine financial aid eligibility
Review daily system output reports and resolve outstanding processing issues, including missing transcripts
Assist with the No Show Report and notify students who are reported as No Show
Assist with Bump reports for students being added back to classes
Assist in the completion of IPEDS, FISAP, PPA and all other federal and state reports
Assist in ordering money and process payments for Title IV Programs
Assist in certifying private loans and processing payments
Assist in the management of the Federal Work-Study Program, including maintaining records, completing monthly reconciliations with the business office, interviewing students and determining placements based on qualifications
Represent the college and its philosophy to prospective students and to others in the community
Adhere to the college’s standards of professionalism and confidentiality
Comply with all policies of the Alabama Community College System board of Trustees, the Alabama Community College System, and northeast Alabama Community College.
Complete other duties as assigned by the Supervisor, Dean, and/or President

Qualifications

Required Knowledge, Skills and Abilities:

Proficient use of spreadsheets, databases, and word processing using such software as Microsoft Word, Excel, PowerPoint, Publisher, and/or Access is required.
Demonstrated skill in organization
Excellent customer service skills
Excellent keyboarding skills
Ability to work and extended, flexible work schedule, including evenings and weekends
Effective oral, written, electronic, and other media communication skills with proficiency in the English language to convey information to the community, students, faculty, and staff
Knowledge of financial aid programs
Knowledge of office management practices and procedures
Ability to be discreet, sincere, confidential, and perceptive in working with students and their records
Strong computer skills including knowledge of current software programs and ability to acquire future knowledge
Ability to learn detailed procedures, thrive in an atmosphere of constant change, and handle a reasonable amount of stress
Ability to maintain accurate records; assemble and organize data; and prepare accurate reports
Ability to work well with students, college faculty and staff, and the public
Ability to foster a cooperative work environment
Have knowledge of and commitment to the philosophy and objectives of the college
Have knowledge of college, state, and federal policies

Minimum Required Education, Training, and/or Experience:

Bachelor’s Degree from an accredited institution is required.
Three years of experience in financial aid is preferred.

Application Procedures/Additional Information

Application Procedures/Additional Information

IMPORTANT!!! - Read all of the following information very carefully before you submit an application. Do not submit an application until you have all required application materials uploaded to NEOED. Do not send transcripts or letters of recommendation to the NACC Human Resources or Registrar's Offices. These must be uploaded by the applicant as part of his or her application. To have a complete application, applicants must complete the online application form and submit the following documents on the "Attachments" screen of the online application. It is the applicant's responsibility to ensure that the requirements are met.

THERE ARE FOUR REQUIREMENTS

A completed online application form

A current résumé that confirms skills, knowledge, abilities, and education as required (outlined in the job announcement)

A separate transcript from each College attended (This means all of them, even if the credit shows on another transcript and even if it is from a community, junior, or technical college)

Two signed letters of recommendation that (a) confirm experience and (b) are dated within one year of the application deadline. (c) One must be from the applicant's current or former supervisor, employer, or college instructor. (d) Each must have an actual signature or electronic signature. Typed signatures and typed cursive fonts are NOT accepted.

YOU MUST SUBMIT ALL APPLICATION MATERIALS AS DESCRIBED ABOVE AND MEET THE REQUIRED QUALIFICATIONS OF THE JOB TO BE CONSIDERED.

APPLICATION AND INTERVIEW PROCESS:
All applications must be submitted through the NEOED system. at the top of this announcement to create or access your NEOED account. All application materials must be uploaded by the applicant to his or her account, including transcripts, resumes, letters of recommendation, etc., according to what is listed in the application requirements section by the application deadline. Do not submit an application until you have all required application materials uploaded. Applications are only accepted through the NEOED System. If you have questions, contact the Human Resources Office at 256.228.6001, ext. 2230. Technical questions about the NEOED website, account creation, and/or uploading or completing application materials should be directed to the NEOED helpline at 855-524-5627.

A scanner and computer are available on campus for applicants who need to upload documents to the online application system. This service is free of charge and is available during normal operating hours of the TLC and Library. For more information or to schedule an appointment, contact Ms. Judith Lea in the Technology Learning Center (256.228.6001, ext. 2309) or Dr. Julia Everett (256.228.6001, ext. 2226) in the Library.

Applications for the position will be reviewed to determine (1) if they are complete and (2) if the applicant meets the minimum qualifications required of the position. Interviews are then scheduled at the President’s discretion and will be conducted in person or through a web-interface such as Zoom, Skype, or Microsoft Teams. Applicants will be required to participate in an interview at their own expense. Official transcripts will be required of the finalist chosen for employment by the President.

ADDITIONAL INFORMATION:
Criminal Background Checks-In accordance with Alabama Community College System policy and procedures, the applicant chosen for employment will be required to sign a consent form for a criminal background check. Employment will be contingent upon the receipt of a clearance notification from the criminal background check. Some applicants may be subject to fingerprint checks as required by the ACCS board policy.

E-verify -Northeast Alabama Community College is an active participant in the Employment Eligibility Verification Program (E-verify). E-verify electronically confirms an employee’s eligibility to work in the United States as required by the Department of Homeland Security.

Verification of Work Experience–As a condition of the employment offer, the applicant chosen to fill the position will be required to submit verification from previous and current employers to confirm the work experience stated in the application. The verification form, provided by the College to the applicant, must include the applicant’s beginning and ending dates of employment and job title; confirm if the employment was full time or part-time; and outline job duties. This information will be used to determine salary schedule placement and is required within fifteen (15) working days of acceptance of an employment offer.

Equal Opportunity Employer –Northeast Alabama Community College is an equal opportunity employer. It is the official policy of the Alabama Community College System, including all postsecondary community and technical colleges under control of the Alabama Community College System Board of Trustees, that no employee or applicant for employment or promotion, on the basis of any impermissible criterion or characteristic including, without limitation, race, color, national origin, religion, marital status, disability, sex, age, or any other protected class as defined by federal and state law, shall be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any program, activity, or employment. Northeast Alabama Community College will make reasonable accommodations for qualified disabled applicants or employees. Northeast Alabama Community College reserves the right to withdraw this job announcement at any time prior to the awarding.

Accreditation–Northeast Alabama Community College is accredited by the Southern Association of Colleges and Schools Commission on Colleges to award the associates degree. Contact the Commission on Colleges at 1866 Southern Lane, Decatur, Georgia 30033-4097, or call 404-679-4500 for questions about the accreditation of Northeast Alabama Community College.

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customer service/administrative assistant jobs in fort payne al

Title IV Specialist/Financial Aid Office Assistant

Office Assistant

Assistant Store Manager (Full-time) - Fort Payne, AL

Medical Assistant I

Medical Assistant I Med Grp

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