Top 12 It help desk manager Jobs in Fort Shafter Hi

IT Help Desk I (Pipeline)
Lucayan Technology Solutions LLC —Honolulu, HI
- Full-time
- High school diploma or GED
- Organizational skills
- In-person
Quick Apply
Manager, Information Technology (IT) Operations
Hawaii Dental Service (HDS) —Honolulu, HI
- Full-time
- Computer science
- Azure
- Computer Science
IT Business Applications Manager
Young Brothers —Honolulu, HI
- $125,449 - $140,000 a year
- Extended hours
- Hybrid work
- Computer Science
- Office
- SQL
Senior Help Desk Manager
C3EL —Honolulu, HI
- 8 years
- High school diploma or GED
- Senior level
Manager IT and Corporate Security
Olivine, Inc. —Kapolei, HI
- $125,000 - $150,000 a year
- Full-time
- Google Workspace
- 7 years
- Office
Manager, Information Technology (IT) Operations
Hawaii Dental Service —Honolulu, HI
- $100,000 - $120,000 a year
- Full-time
- Computer science
- Azure
- Computer Science
Quick Apply
IT Helpdesk II
Lucayan Technology Solutions LLC —Honolulu, HI
- Full-time
- Computer science
- Computer Science
- Mid-level
Quick Apply
Help Desk Support Service Specialist – Intermediate (TS/SCI Required)
General Dynamics Information Technology —Ford Island, HI
- $32.69 - $44.23 an hour
- Contract
- Azure
- Travel
- 1 year
- Paid time off
- 401(k) matching
POS Specialist
Foodland Super Market, Ltd. —Honolulu, HI
- $55,000 - $60,000 a year
- Weekends as needed
- Computer science
- Computer Science
- Customer service
Quick Apply
Operations Specialist – Top Secret Clearance | Oahu, Hawaii
Cambridge International Systems Inc —O'ahu, HI
- $70,000 - $91,000 a year
- Extended hours
- High school
- Pass drug screening
- Mid-level
- Paid holidays
- Relocation assistance
Quick Apply
Field Service Representative
Accenture Federal Services —Honolulu, HI
- $91,300 - $110,100 a year
- Mid-level
- Microsoft Office
- Analysis skills

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Current DoD-8570 IAT Level 2 baseline certification (Security+ CE, or equivalent). An active, in-scope US Government issued Secret clearance.
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IT Help Desk I (Pipeline)

Lucayan Technology Solutions LLC
Honolulu, HI

Quick Apply

Job Details

Full-time

Qualifications

High school diploma or GED
IAT
IAT Level I

Full Job Description

About Lucayan Technology Solutions LLC

Lucayan Technology Solutions LLC is a CVE Certified, Veteran Owned Small Business offering cutting edge, integrated Information Technology solutions. We assist government customers by delivering viable solutions for their increasingly complex IT needs with the understanding that the right technology mix with proper execution plays a crucial role in accomplishing their mission. We use a proven, agile and innovative approach to discover, evaluate, architect and implement advanced solutions to ensure our customers ultimate success.

Job Title: IT Helpdesk I
Location: Honolulu, Hawaii
Employment Type: Full-Time, On-Site
Status: Talent Pipeline

Join Our Pipeline for Future Opportunities!

This posting is intended to establish a pool of qualified candidates for future openings supporting ongoing operations. Positions may become available based on staffing needs, operational requirements, or workforce changes. Qualified applicants may be contacted as opportunities arise.

Job Summary

The IT Helpdesk I technician will serve as the first point of contact for IT-related support within a fast-paced, security-conscious environment. The position plays a critical role in safeguarding sensitive systems by performing Tier 1 troubleshooting, assisting users, and supporting day-to-day IT operations in alignment with cybersecurity protocols. You’ll work under the guidance of the IT Security Manager to support and maintain endpoint security, system integrity, and federal compliance standards. The position ensures compliance with Department of Defense (DoD) cybersecurity and training requirements while maintaining system availability and reliability for staff and faculty.

Key Responsibilities

Respond to and resolve basic IT support requests via ticketing system, phone, email, or in-person.
Troubleshoot and resolve hardware, software, network, and security-related issues for end users.
Support account management and user access control following organizational security policies (e.g., provisioning, password resets, deactivation).
Log, track, and escalate incidents and service requests as necessary, maintaining accurate documentation.
Assist with the setup and deployment of IT equipment, including computers, printers, mobile devices, and secure communications hardware.
Enforce and support IT security standards, including antivirus, encryption, patch management, and secure configurations.
Work collaboratively with other IT and cybersecurity team members to monitor and maintain compliance with federal security requirements (e.g., NIST, DFARS, CMMC).
Maintain inventory of IT assets and ensure appropriate tagging, tracking, and lifecycle documentation.

Qualifications

Required:

Education: High school diploma or equivalent. Associate degree in IT or related field preferred.
Experience: 1+ year of experience in a help desk, IT support, or desktop technician role.
Clearance: U.S. citizenship required;
- ability to obtain and maintain DoD Secret Clearance.
Certifications (DoD 8570 IAT Level I requirement): One of the following required within 6 months of hire:
- CompTIA A+
- CompTIA Network+
- CompTIA Security+ CE
- Equivalent IAT Level I certification
Technical Skills: Knowledge of Windows OS, Microsoft 365, Active Directory, and basic networking.
Training Requirements (must be completed within 30 days of hire, then annually):
- DoD Cyber Awareness / IA Training
- DoD AT Level I (Anti-Terrorism Awareness)
- OPSEC Awareness Training (Level I)
- iWATCH Training
Understanding of network connectivity, endpoint security practices, and IT troubleshooting techniques.
Strong attention to detail and organizational skills.
U.S. citizenship (required for access to government systems).
Ability to obtain and maintain a government security clearance.

Preferred:

Familiarity with NIST SP 800-171, DFARS, or CMMC frameworks.
Experience working in a government or defense contracting environment.
Exposure to Active Directory, endpoint protection platforms, and helpdesk ticketing systems.

Work Conditions

Onsite work required at our Honolulu, Hawaii location.
Standard duty hours: Monday – Friday, 0800–1600 HST, excluding federal holidays.
May involve occasional lifting (up to 25 lbs.), equipment setup, and off-hours/on-call support for outages or updates.

Why Join Our Pipeline?

Be first in line for upcoming openings aligned with your experience and career goals.
Stay connected with Lucayan’s recruiting team for priority consideration.
Join a mission-focused environment where your expertise makes a tangible impact.

Quick Apply

Refine Your Search

it help desk manager jobs in fort shafter hi

IT Help Desk I (Pipeline)

Manager, Information Technology (IT) Operations

IT Business Applications Manager

Senior Help Desk Manager

Manager IT and Corporate Security

Manager, Information Technology (IT) Operations

IT Helpdesk II

Help Desk Support Service Specialist – Intermediate (TS/SCI Required)

POS Specialist

Operations Specialist – Top Secret Clearance | Oahu, Hawaii

Field Service Representative

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