Top 34 Quality assurance lead Jobs in Fort Smith Ar

Director of Call Center
Summit Utilities Inc —Fort Smith, AR
- Full-time
- Hybrid work
- Finance
- Analysis skills
- Presentation skills
- Health insurance
- Vision insurance
Quick Apply
Operations Supervisor - Fort Smith, AR
Hytrol Conveyor Company —Fort Smith, AR
- Full-time
- 5 years
- High school diploma or GED
- Bachelor's degree
Quick Apply
Quality Assurance Manager
Hickory Springs Manufacturing Company —Fort Smith, AR
- CAD
- 5 years
- Analysis skills
- Paid holidays
- Health insurance
Quick Apply
Pharmacist in Charge
Advanced Pharmaceutical Consultants, Inc —Barling, AR
- $68 an hour
- Full-time
- Background check
- Bachelor of Science
- Bachelor's degree
- Continuing education credits
- Health savings account
Quick Apply
14d
Early Childhood Director - Fort Firefly
AlliancEdu —Fort Smith, AR
- $60,000 - $65,000 a year
- Extended hours
- 5 years
- Master's degree
- Preschool
Quick Apply
Clin Quality Facilitator
Baptist Health Arkansas —Fort Smith, AR
- Full-time
- Hospital
- 5 years
- Research
Director of Preschool Services - Van Buren
Pediatrics Plus —Van Buren, AR
- From $55,000 a year
- Full-time
- Classroom
- Experience working with individuals with disabilities
- Word processing
- Paid training
- Health insurance
Quick Apply
Production Manager
Citi Trends —Roland, OK
- Mid-level
- High school diploma or GED
- Ability to lift 50 pounds
Quick Apply
Quality Control Safety Manager - Construction
Olgoonik Corporation —Fort Smith, AR
- Full-time
- Construction site
- 5 years
- Engineering
FSQA Technician 5 - 2nd shift - Fort Smith Plant
Tyson Foods —Fort Smith, AR
- Overtime
- Background check
- Ability to climb stairs
- High school diploma or GED
- Dental insurance
- 401(k)
1d
Shift Lead
Take 5 Car Wash —Fort Smith, AR
- Full-time
- Mid-level
Pharmacy Manager
CVS Health —Van Buren, AR
- $65 - $81 an hour
- Full-time
- Bachelor of Science
- Mid-level
- Bachelor's degree
- Health insurance
- Dental insurance
Field Superintendent
Five Star Airport Alliance —United States
- $80,000 - $90,000 a year
- Full-time
- Background check
- CPR Certification
- Construction site
- Health insurance
- Dental insurance
Quick Apply

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Check out jobs in cities near your current location, Columbus

Quality Assurance Test Lead (Contract)
Blue Star Partners LLC —Columbus, OH
This position requires deep expertise across the SDLC, including manual and automated testing, test management tools, defect governance, and stakeholder…
$50 - $60 an hour
Quick Apply
QUALITY ASSURANCE TESTER II
Palco —Columbus, OH
Hands-on experience with front-end test automation tools and frameworks; Playwright preferred. Strong critical thinking skills, including the ability to analyze…

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Director of Call Center

Summit Utilities Inc -
Fort Smith, AR

Quick Apply

Job Details

Full-time

Benefits

Health insurance
Vision insurance

Qualifications

Quality control corrective actions
Financial forecasting
Stakeholder engagement
Performance improvement leadership
Strategic management
Economics
Resource allocation (project management tasks)
SAP CRM
Bachelor's degree in communications
Managing teams in a customer support role
Bachelor's degree in finance
SAP
Coaching
Performance management strategy
Customer satisfaction tracking
Bachelor's degree in business
Leading financial planning
Bachelor's degree in economics
Metrics Reporting
Experience working in the energy & utilities sector
Talent acquisition strategy
Frontline customer support management
Crisis management (risk management strategy)
Leadership development
Finance
Executive-level budget management
Digital transformation
Inclusive leadership practices
Team development
Hiring

Full Job Description

Join our growing team and discover why Summit Utilities, Inc. continues to earn national and regional recognition as an employer of choice. Our recognitions include Best Places to Work in Maine (2019–2025); Best Places to Work in Arkansas (2020, 2023, 2025); Best Places to Work in Oklahoma (2022–2025); Best Places to Work in Missouri (2023 and 2026); Best Places to Work in Colorado (2025); Forbes America’s Best Small Employers (2023); and, most recently, Proud and Purposeful Employer (2026).

Summit is a growing natural gas utility that’s committed to delivering reliable energy to homes and businesses in Arkansas, Colorado, Maine, Missouri, Oklahoma, and Texas. Being part of the Summit team means embracing excellence and innovation, committing to safety each and every day, and doing all that we can to serve each other, our customers, and the communities where we live. We aim to bring warmth and energy to everything we do.

We have an exciting opportunity for a Director of Call Center based in Little Rock, Arkansas. This hybrid role may be based in one of our offices in Little Rock, Fort Smith, or Fayetteville, Arkansas.

POSITION SUMMARY

The Director of Call Center is responsible for leading the Customer Service function with strategic oversight of all call center operations and direct customer interactions. This role ensures effective performance across remote contact center environments while driving measurable business outcomes.

The position requires deep knowledge of the utilities industry and regulatory compliance, with accountability for maintaining adherence to company policies and applicable regulatory requirements. The Director establishes operational standards, supports continuous improvement, and ensures consistent, high-quality customer experiences across all service channels while working collaboratively across all other customer experience functional areas.

PRIMARY DUTIES AND RESPONSIBILITIES

Provide strategic leadership and direction for all contact center operations, including workforce management, staffing, call routing, and quality assurance for a team of 100+ customer service representatives.
Mentor and develop managers, supervisors, and frontline teams, fostering a high-performance culture of continuous improvement, accountability, and employee engagement.
Establish, monitor, and report on key performance metrics (KPIs) including service levels, average speed of answer, first-call resolution, and customer satisfaction scores; provide regular updates to leadership.
Lead the development and execution of a customer care strategy that aligns with organizational goals; collaborate cross-functionally with IT, Operations, Accounting, and Dispatch to ensure consistency across all touchpoints.
Drive continuous process improvement and innovation, including optimization of IVR, call flows, chat, and digital channels in partnership with IT and Telecom teams.
Develop and manage the contact center budget and staffing plans; forecast support needs and manage financial performance to meet organizational goals.
Oversee hiring, training, and performance management for call center staff; partner with HR and Talent on compensation, career development, and recruiting strategies.
Ensure regulatory compliance and adherence to service level agreements (SLAs); implement coaching and corrective action plans to maintain service quality standards.
Lead disaster recovery and business continuity planning for the contact center, including contingency staffing and communication protocols.
Foster an environment where team members are valued and supported, where speaking up is encouraged, and professionalism and respect are modeled and recognized.

EDUCATION AND WORK EXPERIENCE

Bachelor’s Degree is required, Business, Finance, Economics, Communications or a related field or equivalent work experience.
At least 8+ years of total experience, utility preferred.

KNOWLEDGE, SKILLS, ABILITIES

Proven track record leading large-scale, high-volume contact centers with accountability for team performance, service levels, and measurable business outcomes.
Deep knowledge of contact center operations including workforce management, quality assurance, IVR/telephony systems, SAP, CRM platforms, and regulatory compliance standards.
Strong analytical and metric-driven mindset; experienced establishing KPI frameworks, interpreting data, and translating insights into operational improvements.
Skilled coach and people leader with demonstrated success developing management-level professionals and building high-performing, engaged teams.
Strong people-first leadership philosophy with a genuine commitment to employee experience, team well-being, and inclusive culture; believes that investing in people drives operational excellence and customer outcomes.
Excellent communication, negotiation, and influencing skills; comfortable presenting to executive leadership and engaging cross-functional stakeholders at all levels.
Ability to manage multiple competing priorities with composure in fast-paced, ambiguous environments while consistently meeting deadlines.
Experience with budgeting, financial forecasting, and resource planning in a contact center or shared services environment.
Willingness to travel as required, utility or regulated industry experience preferred.

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and/or skills required of all personnel so classified.

Summit offers competitive pay and medical/dental/vision and other benefits that provide flexibility, choice, and support to our employees when they need it most. We understand that home and family are essential pieces of your life, and our benefits are designed to support you both at work and at home.

Summit Utilities, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or protected veteran status and will not be discriminated against on the basis of disability or veteran status.

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Refine Your Search

quality assurance lead jobs in fort smith ar

Director of Call Center

Operations Supervisor - Fort Smith, AR

Quality Assurance Manager

Pharmacist in Charge

Early Childhood Director - Fort Firefly

Clin Quality Facilitator

Director of Preschool Services - Van Buren

Production Manager

Quality Control Safety Manager - Construction

FSQA Technician 5 - 2nd shift - Fort Smith Plant

Shift Lead

Pharmacy Manager

Field Superintendent

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