Top 18 Software support Jobs in Fort Wayne, In

Technical Support Coordinator
APT Manufacturing Solutions —Hicksville, OH
- Online Application
- Engineering
- Mid-level
- Travel
- Health savings account
- Health insurance
Quick Apply
1d
IT Software Support Technician
Steel Dynamics, Inc. —Fort Wayne, IN
- Mid-level
- Windows
- Microsoft Office
Kelley Automotive Group IT Support Specialist
Kelley Automotive Group LLC —Fort Wayne, IN
- Weekends as needed
- Clean driving record
- Computer Science
- Dealership
Quick Apply
App Support Analyst I
Brotherhood Mutual Insurance Company —Fort Wayne, IN
- Office
- Agile
- 1 year
12d
Integration Support Specialist
Do it Best Corp. —Fort Wayne, IN
- Mid-level
- Office
- Windows
- Profit sharing
- Health insurance
Quick Apply
Customer Success Support Analyst
Sharetec —Fort Wayne, IN
- $40,000 - $52,000 a year
- Full-time
- Hybrid work
- Spanish
- Computer science
- Computer Science
- Paid holidays
- Disability insurance
Quick Apply
8d
IT Support Specialist
SANKO GOSEI TECH —Fort Wayne, IN
- $18 - $24 an hour
- Computer science
- Computer Science
- Ability to walk for extended periods
Quick Apply
Technical Service Representative
STERLING MANUFACTURING LLC —Fort Wayne, IN
- $18 - $22 an hour
- Full-time
- Mid-level
- Organizational skills
- Communication skills
- Health insurance
- 401(k)
Quick Apply
IT Specialist Third Shift (On-Site)
Avancez Assembly —Roanoke, IN
- Full-time
- Writing skills
- Mid-level
- Windows
- Health insurance
- Dental insurance
Quick Apply
12d
Construction Technical Specialist - Autodesk FORMA ( ACC )
MicroCAD Training & Consulting, Inc. —United States
- Full-time
- Remote
- 7 years
- Presentation skills
- Travel
- Health savings account
- Paid holidays
Quick Apply

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IT Software Support Technician
Steel Dynamics, Inc. —Fort Wayne, IN
Duties include answering help desk calls, troubleshooting issues, entering, and monitoring workorders/resolutions. Answer service desk phone calls.
Service Desk Technician I
Corsica Technologies, LLC —Fort Wayne, IN
The position will be expected to make use of specialized tools and software for troubleshooting and maintaining systems and infrastructure.
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IT Support Analyst
Telesis Technologies, Inc., A Hitachi Group Company —Circleville, OH
A successful candidate should be able to analyze user requirements, procedures, and problems to troubleshoot and diagnose desktop support issues and other…
$45,000 - $60,000 a year
Quick Apply
Desktop Support Specialist
Proteam Solutions —Columbus, OH
We are seeking a skilled professional to resolve software, hardware, and network issues, offering technical assistance to a diverse range of customers and…
$24 - $28 an hour
Quick Apply

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software support jobs near fort wayne, in

Technical Support Coordinator

APT Manufacturing Solutions -
Hicksville, OH

Quick Apply

Job Details

Full-time
1 day ago

Benefits

Health savings account
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
Life insurance

Qualifications

Customer communication
Engineering
Industrial equipment
Business
Associate's degree
Process management

Full Job Description

Technical Support Coordinator

Position Purpose

The Technical Support Coordinator is responsible for overseeing the day-to-day technical support process for customers, distributors, and internal teams. This role serves as the primary point of coordination for all support activities, ensuring customer issues are addressed promptly, assigned to the appropriate technical resources, documented accurately, and resolved efficiently.

The Technical Support Coordinator does not directly supervise technicians or engineers but is responsible for coordinating support efforts, managing support workflows, and ensuring consistent customer experience. The position works closely with technical staff, distributors, parts personnel, and customers to facilitate effective problem resolution and support continuous improvement initiatives.

Job Functions and Responsibilities

Customer Support Coordination

Serve as the primary contact for incoming technical support requests.
Assess customer issues and determine the appropriate support path.
Route support requests to the appropriate technician, engineer, distributor, or department.
Monitor open support cases to ensure timely follow-up and resolution.
Maintain professional and effective communication with customers and distributors throughout the support process.

Support Process Ownership

Determine whether support requests should be handled by company personnel, distributors, or other support resources.
Evaluate support requests for warranty eligibility, billable service status, and distributor responsibilities.
Coordinate support priorities and resource allocation to maximize response effectiveness.
Ensure all support interactions are documented accurately and completely within company systems.

Documentation and Knowledge Management

Develop and maintain troubleshooting guides, service procedures, and technical support documentation.
Create customer-facing and distributor-facing "how-to" instructions for machine maintenance, repairs, and component replacement.
Maintain a knowledge base of common service issues and solutions.
Identify recurring support issues and recommend corrective actions.

Distributor Training and Development

Develop training materials and programs for distributor service technicians.
Coordinate and conduct technical training sessions as needed.
Work with engineering and service personnel to ensure distributor training materials remain current and effective.
Promote consistent support practices across the distributor network.

Parts and Service Administration

Prepare quotations for spare parts and support-related services.
Process spare parts orders and coordinate order fulfillment activities.
Assist with warranty claims and service billing documentation.
Ensure support-related records, quotes, and transactions are maintained accurately.

Continuous Improvement

Track support metrics and identify opportunities to improve response times, documentation quality, and customer satisfaction.
Recommend process improvements to enhance the effectiveness of the technical support function.
Assist in developing support standards and best practices.

Education and Experience

Associate or bachelor’s degree in technical, engineering, business, or equivalent industry experience.
Experience in technical support, customer service, industrial equipment, manufacturing, service operations, or a related field.
Strong organizational and coordination skills.
Excellent written and verbal communication abilities.
Ability to manage multiple priorities and follow issues through to resolution.
Experience in creating technical documentation and training materials preferred.
Understanding of industrial machinery, manufacturing equipment, or technical systems preferred.
Proficiency with Microsoft Office and ERP/CRM systems preferred.

Supervisory Responsibilities

· None

Physical Requirements

● Alternating long periods of sitting, standing, walking, or talking

● Travel may be required

Tools and Technology

● Comfortable and efficient with office-related products (PC, email, calendar, virtual meeting software)

● Familiarity with ERP tools like quoting, processing orders, service calls

● Understanding of robots, industrial technology

Paid company shutdowns, $0 Health Insurance, and Access to Hicksville Direct Primary Care are just a few of the benefits at APT.

Apply online at aptmfg.com/careers

Job Type: Full-time

Benefits:

401(k)
Dental insurance
Health insurance
Health savings account
Life insurance
Paid time off
Vision insurance

Ability to Commute:

Hicksville, OH 43526 (Required)

Ability to Relocate:

Hicksville, OH 43526: Relocate before starting work (Required)

Work Location: In person

Quick Apply

Refine Your Search

software support jobs in fort wayne, in

Technical Support Coordinator

IT Software Support Technician

Kelley Automotive Group IT Support Specialist

App Support Analyst I

Integration Support Specialist

Customer Success Support Analyst

IT Support Specialist

Technical Service Representative

IT Specialist Third Shift (On-Site)

Construction Technical Specialist - Autodesk FORMA ( ACC )

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