Top 124 Customer support supervisor Jobs in Fort Worth Tx

Dispatch Manager - Technician Routing
Kings III Emergency Communications —Coppell, TX
- $80,000 - $90,000 a year
- Full-time
- 3 years
- High school diploma or GED
- Conflict management
- Wellness program
- Health savings account
Customer Service Department Manager
Uline —Irving, TX
- $85,000 - $100,000 a year
- Full-time
- Pass drug screening
- Mid-level
- Office
- Paid holidays
- Health insurance
9d
Customer Service Department Manager - Bilingual
Uline —Irving, TX
- $85,000 - $100,000 a year
- Full-time
- Spanish
- Pass drug screening
- English
- Paid holidays
- Health insurance
Correspondence Team Manager, Client Service Center
Louis Vuitton —Irving, TX
- $80,000 - $100,000 a year
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Disability insurance
- Health insurance
Manager, Customer Service I
Chewy —Dallas, TX
- Full-time
- Mid-level
- Travel
- Mentoring
Customer Service Manager
DHL —Roanoke, TX
- $70,000 - $104,000 a year
- Full-time
- Mid-level
- Bachelor's degree
- Team management
- Paid holidays
- Health insurance
Quick Apply
8d
Client Relationship Manager
HUB International —Irving, TX
- $31.25 - $40.86 an hour
- Full-time
- Remote
- High school diploma or GED
- Organizational skills
- 1 year
- Paid parental leave
- Health savings account
Call Center Manager
Serenity Mental Health Centers —Fort Worth, TX
- Pass drug screening
- HIPAA
- Criminal background check
- Paid holidays
- Health insurance
Quick Apply
Supervisor, CSR B2
DSV —Fort Worth, TX
- $70,000 a year
- Email
- Data analysis skills
- Mid-level
- Analysis skills
CUSTOMER SUPPORT SUPERVISOR
Tarrant County, TX —Tarrant County, TX
- $85,720.44 - $94,292.38 a year
- Full-time
- Mid-level
- 3 years
- Ability to climb stairs
Scheduling Manager
2020 Companies, Inc. —Southlake, TX
- $56,000 a year
- Full-time
- Mid-level
- Analysis skills
- Supervising experience
- Paid holidays
- Health insurance
Quick Apply
13d
Member Support Supervisor
Serenity Mental Health Centers —White Settlement, TX
- Full-time
- Background check
- Pass drug screening
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
10d
Workforce Management & Insights Mgr
Richemont —Grand Prairie, TX
- Full-time
- 6 years
- PMP
- Mentoring
- Health insurance
- Dental insurance
17h
Workforce Manager
Moxie Pest Control —Irving, TX
- $70,000 - $90,000 a year
- Hybrid work
- 5 years
- Office
- Analysis skills
- Disability insurance
- Health insurance
Quick Apply
Client Experience Manager/Insurance Service Representative - In Office
Allstate Insurance Agency - William Doran —Bedford, TX
- $45,000 - $65,000 a year
- Full-time
- Spanish
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
Call Center Supervisor - Urban Air
Unleashed Brands —Bedford, TX
- Mid-level
- Training & development
- Communication skills
Quick Apply
Customer Care Supervisor
Culligan Quench —Grapevine, TX
- $57,143 a year
- Full-time
- Hybrid work
- Writing skills
- Mid-level
- 3 years
- Health insurance
- Dental insurance
Quick Apply
CUSTOMER SERVICE SUPERVISOR - Tax Office
Tarrant County, TX —Fort Worth, TX
- $23.36 - $25.70 an hour
- Full-time
- Research
- Mid-level
- Office
2d
Manager, AACU Payments Servicing
American Airlines —Fort Worth, TX
- Weekends as needed
- Microsoft Excel
- Marketing
- Writing skills
- Health insurance
- Dental insurance
6d
Call Center Supervisor
Serenity Mental Health Centers —White Settlement, TX
- Full-time
- Background check
- Pass drug screening
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
3d

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Dispatch Manager - Technician Routing

Kings III Emergency Communications -
Coppell, TX

Apply Now

Job Details

Full-time
$80,000 - $90,000 a year

Benefits

Wellness program
Health savings account
Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
Employee assistance program
Vision insurance
Employee discount
Referral program

Qualifications

Staff scheduling
High school diploma or GED
Task prioritization
Conflict management
Leading team collaboration initiatives
Productivity software
Workforce management
Cross-functional communication

Full Job Description

Who You Are:

You are a seasoned operations leader with a proven track record of managing customer service and/or scheduling teams at scale. You have established leadership experience, drive performance, and bring structure, accountability, and consistency to a high-volume installation coordination function. you have successfully led teams supporting remote field operations and thrive in fast-paced, service-driven environments.

Who We Are:

Established in 1989 Kings III is a growing, dynamic company. We’re a six-time winner of DFW Top Workplaces and nationally as a USA Today Top Workplace in 2020-2025. We’re on a mission for change – for our communities, our customers, and our company. If you see yourself as a builder and change agent, this is the right place for you.

More than 12% of our employees have been with the company for 10+ years, and an impressive 25% have been with us 5+ years. How do we do it? Here's what our employees say. We seek out creative employees who love opportunities for continuous learning and growth. We value innovation in not just our products, but the way we work, sell, and grow every day. We celebrate change and are always looking for ways to do things better!

What You’ll Do:

Lead, coach, and develop a team of Installation Coordinators, setting a high bar for performance and accountability.
Establish clear expectations, KPIs, and performance standards aligned with business objectives.
Provide ongoing coaching, feedback, and performance management to drive consistency and results.
Identify skill gaps and partner with leadership to implement targeted training and development plans.
Foster a collaborative, results-driven team culture focused on continuous improvement.
Oversee scheduling and coordination of installations and service work across assigned territories.
Ensure optimal allocation of labor resources, balancing workloads, capacity, and cost efficiency.
Monitor installation pipelines, backlogs, and service levels; proactively mitigate risks and constraints.
Review technician schedules and territory coverage to maximize utilization and service quality.
Step in to resolve complex scheduling challenges and escalated operational issues.
Own forecasting and capacity planning for installation volume, labor needs, and service demand.
Analyze daily, weekly, and monthly performance metrics to identify trends and improvement opportunities.
Ensure accurate tracking and follow-through on all installation and service-related activities.
Leverage data to drive operational efficiencies and continuous process improvements.
Act as a key liaison between Installation Coordinators, Field Service Managers, technicians, Sales, Customer Experience, and customers.
Manage customer escalations, ensuring timely and effective resolution.
Build strong partnerships across teams to align priorities and ensure seamless execution.
Ensure adherence to company core values, policies, procedures, and regulatory requirements.
Drive standardization of processes, documentation, and best practices across the team.
Maintain service level expectations, including phone coverage and responsiveness standards.

What You’ll Bring:

Demonstrated success leading customer service, scheduling, or operations teams at scale, with the ability to quickly establish credibility and drive results.
3+ years of experience in scheduling, coordination, or operational support roles involving remote field personnel.
5+ years of people leadership experience, with a strong track record of coaching and performance management.
High school diploma or equivalent.
Experience managing teams supporting installation, service coordination, or field operations.
Strong expertise in resource planning, workforce scheduling, and capacity management in dynamic environments.
Proficiency with Microsoft Office and scheduling/workforce management tools.
Experience in alarm, elevator, HVAC/mechanical, low-voltage, or emergency phone industries preferred.
Proven ability to handle customer escalations and navigate cross-functional coordination.
Strong leadership presence with the ability to influence and motivate teams
Excellent organizational and prioritization skills
Proactive problem-solver with a continuous improvement mindset
Effective project management and ability to manage competing priorities
Customer-focused with strong conflict resolution skills
High attention to detail and strong follow-through
Clear, confident communicator capable of aligning diverse stakeholders

What We Do:

Our mission is simple - We provide critical communications services to help people in distress.

Our Core Values are even simpler:

1. Honesty & Integrity

2. Service to the customer above all else

3. Do what is right

4. Good enough is not good enough: pursue excellence

5. Encourage individual initiative and growth

By living and breathing our mission and Core Values every day in everything we do, Kings III is creating opportunities for individuals and reducing risk, liabilities, and costs for businesses every day.

Our primary client base includes commercial and multi-family real estate owners and property managers, and the most common areas we install our emergency phones are in elevators and at pool sides. We design, build, sell, install, service, and monitor those phones. Our Emergency Dispatch Center (EDC) provides 24/7/365 service to help dispatch local emergency services to people in distress. It’s that simple; our employees help save lives every day.

What’s in it for you:

Medical insurance with 1 HSA and 2 PPO plan options
Flex Spending Account (FSA)/Dependent Care FSA
Dental, vision, life, short- and long-term disability insurance
Critical illness and hospital indemnity plans
401k with company contribution
Employee Assistance Program (EAP)
Company paid telemedicine 24/7 access
Wellness Program
Employee discount program
8 paid holidays, plus 1 floating holiday
15 days of PTO accrued in year 1
Generous referral bonus program
Work life balance (a must!)
Team building, attendance at our annual kickoff each January, and other fun events
Relaxed professional dress code

Kings III is an Equal Opportunity Employer and committed to maintaining a drug-free workplace. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Apply Now

Refine Your Search

customer support supervisor jobs in fort worth tx

Dispatch Manager - Technician Routing

Customer Service Department Manager

Customer Service Department Manager - Bilingual

Correspondence Team Manager, Client Service Center

Manager, Customer Service I

Customer Service Manager

Client Relationship Manager

Call Center Manager

Supervisor, CSR B2

CUSTOMER SUPPORT SUPERVISOR

Scheduling Manager

Member Support Supervisor

Workforce Management & Insights Mgr

Workforce Manager

Client Experience Manager/Insurance Service Representative - In Office

Call Center Supervisor - Urban Air

Customer Care Supervisor

CUSTOMER SERVICE SUPERVISOR - Tax Office

Manager, AACU Payments Servicing

Call Center Supervisor

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