Patient Experience Concierge
Plastic Surgery Practice | Bowling Green, KY | Full-Time
Be the First Impression That Changes a Patient's Life
Every patient has a story.
They may have spent years thinking about surgery. They may be nervous, excited, or simply looking for someone they can trust.
Your job is to make sure their very first interaction with our practice is one they'll never forget.
Dr. Anderson is opening a brand-new plastic surgery practice in Bowling Green, and we're looking for an exceptional Patient Experience Concierge to help build an extraordinary patient experience from day one.
This is much more than a front desk position.
You'll be the first voice patients hear, the first person they meet, and the guide who helps them confidently take the next step toward their consultation. You'll combine exceptional hospitality with relationship-building, organization, and sales support to create an experience that patients rave about.
If you love people, thrive in a fast-paced environment, and enjoy helping others feel comfortable and cared for, we'd love to meet you.
Why You'll Love This Role
- Join an exciting new plastic surgery practice from the very beginning
- Work directly with a supportive, approachable surgeon
- Help shape the culture and patient experience of a growing practice
- Build meaningful relationships with patients
- Opportunity for professional growth as the practice expands
- Every day is different—you'll combine hospitality, patient care coordination, sales support, and operations
What You'll Do
Create an Exceptional First Impression
- Welcome every patient and visitor with warmth, professionalism, and confidence
- Answer incoming phone calls, emails, texts, and website inquiries promptly
- Guide prospective patients through the consultation process
- Educate patients about procedures, providers, and what to expect during their visit
- Deliver consultation quotes and answer questions with confidence and compassion
Help Grow the Practice
- Convert inquiries into scheduled consultations
- Maintain proactive follow-up with prospective patients
- Track lead sources and patient inquiries accurately
- Help improve consultation booking and conversion rates
- Partner with leadership to identify opportunities to enhance the patient experience
Front Office Operations
- Schedule consultations and follow-up appointments
- Manage cancellations and fill open appointment times
- Check patients in and out efficiently
- Collect payments and maintain accurate records
- Coordinate communication between providers, clinical staff, and patients
- Keep the reception area polished, welcoming, and reflective of our brand
Deliver a Luxury Patient Experience
- Anticipate patient needs before they ask
- Resolve concerns with professionalism and empathy
- Build trust through outstanding communication
- Create memorable experiences that encourage patients to refer family and friends
We're Looking For Someone Who...
- Loves connecting with people
- Naturally builds trust and rapport
- Has outstanding communication skills
- Is highly organized and detail-oriented
- Enjoys working in a fast-paced environment
- Is proactive rather than reactive
- Takes ownership and follows through
- Maintains a polished, professional appearance
- Is excited about aesthetics, cosmetic surgery, and helping patients look and feel their best
Qualifications
Required:
- 3–5 years of experience in plastic surgery, aesthetics, hospitality, luxury retail, concierge medicine, or another high-touch customer service environment
- Excellent verbal and written communication skills
- Strong computer skills and comfort learning new software
- Ability to multitask while maintaining exceptional customer service
Preferred:
- Bachelor's degree
- Experience with EMR, CRM, or practice management software
- Previous experience in patient coordination, lead management, scheduling, or consult coordination
What Success Looks Like
The ideal Patient Experience Concierge is someone who:
- Responds quickly to every patient inquiry
- Creates an exceptional first impression every time
- Builds genuine relationships with prospective patients
- Maintains outstanding attention to detail
- Helps maximize consultation bookings
- Works collaboratively with the clinical team to deliver a seamless patient experience
Why Join Us?
This is a rare opportunity to help launch a new plastic surgery practice where your ideas, initiative, and passion will truly matter.
You'll have the opportunity to grow alongside the practice, develop your career, and play an essential role in building a patient experience that sets us apart.
If you're passionate about people, hospitality, and delivering exceptional service, we'd love to hear from you.
Apply today and help us create something extraordinary from day one.
Pay: $20.00 - $23.00 per hour
Benefits:
Work Location: In person
