Top 143 It support Jobs in Franklin, Tn

Senior Service Desk Technician
SALT Dental Partners —Franklin, TN
- Microsoft Outlook
- Computer Science
- 5 years
- AD&D insurance
- Health insurance
8d
Service Desk Analyst II
HCTec —Brentwood, TN
- From $17 an hour
- Full-time
- Software troubleshooting
- Customer service
- Research
- Health savings account
- Health insurance
Quick Apply
NOC Tier I Engineer
Inceed —Nashville, TN
- $28 - $31 an hour
- On call
- Hybrid work
- Mid-level
- 2 years
- Paid holidays
- Disability insurance
Quick Apply
IT Support Specialist
Specialized Dental Partners —Franklin, TN
- $28 - $32 an hour
- Full-time
- Microsoft Outlook
- Surgery
- Mid-level
4d
IT Technician / Network Administrator / Help Desk Technician
Logical Pros —Brentwood, TN
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Pass drug screening
- Paid holidays
- Health insurance
Quick Apply
Service Desk Technician (Remote)
Trace3 —Nashville, TN
- $23 - $27 an hour
- Remote
- Microsoft Outlook
- High school diploma or GED
- Computer networking
- Health savings account
- Disability insurance
14d
Service Desk Analyst
Metro Nashville Airport Authority —Nashville, TN
- $63,795 - $109,797 a year
- Online Application
- Background check
- Pass drug screening
- Mid-level
- Paid holidays
- Disability insurance
IT Tech Support -- Senior
Apolent Corporation —Brentwood, TN
- 5 years
- Senior level
Workstation Specialist
TN School for the Blind —Nashville, TN
- $4,057 - $6,099 a month
- Email
- Background check
- Mid-level
- Windows
- Health savings account
- Health insurance
Quick Apply
7d
IT Support Specialist
LOGO BRANDS INC —Franklin, TN
- $50,000 - $60,000 a year
- Monday to Friday
- Computer science
- Azure
- Computer Science
Quick Apply
Desktop Support Technician
Columbia State Community College —Columbia, TN
- $52,300 - $62,760 a year
- Full-time
- Mid-level
- Windows
- Analysis skills
- Paid holidays
- Health insurance
1d
Technical Support Representative - Tier I (Remote U.S.)
Uniguest —Nashville, TN
- $17.50 - $18.50 an hour
- Full-time
- Remote
- Windows
- High school diploma or GED
- SharePoint
- Health insurance
- Dental insurance
Quick Apply
ITS Support Engineer I
Amazon.com Services LLC —Nashville, TN
- $23 - $40 an hour
- Full-time
- Mid-level
- Windows
- High school diploma or GED
- AD&D insurance
- Health insurance
IT Support Associate II, IT Supply Chain
Amazon.com Services LLC —Antioch, TN
- $21.15 - $36.49 an hour
- Full-time
- Mid-level
- Windows
- Java
- Paid parental leave
- Health insurance
End-User Support Technician
Stewart Title Guaranty Company —Brentwood, TN
- Online Application
- Mid-level
- High school diploma or GED
- Bachelor's degree
- Employee stock purchase plan
- Health insurance
Technical Support Specialist
Ingram Content Group —La Vergne, TN
- $24.87 - $30.91 an hour
- Full-time
- Research
- High school diploma or GED
- Continuous improvement
- Wellness program
- Health savings account
Quick Apply
IT Support Technician
Atmos Energy —Franklin, TN
- Full-time
- Computer literacy
- Mid-level
- Office
Desktop Support Technician
Zones —Nashville, TN
- Up to $31.25 an hour
- Full-time
- Mid-level
- 8 years
- US work authorization
- Health insurance
Quick Apply
IT Support Technician
Truxton —Nashville, TN
- Full-time
- Mid-level
- Bachelor's degree
- Continuous improvement
- Paid holidays
- Health insurance
Quick Apply
Internal Support Agent, Help Desk, VPC (Part Time)
VIP Petcare —Brentwood, TN
- Part-time
- High school diploma or GED
- 1 year
- Communication skills

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it support jobs near franklin, tn

Senior Service Desk Technician

SALT Dental Partners -
Franklin, TN

Apply Now

Job Details

8 days ago

Benefits

AD&D insurance
Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching
Life insurance

Qualifications

Customer communication

Full Job Description

Company Overview

Join SALT Dental Partners and be part of a dynamic team dedicated to revolutionizing the dental industry through innovative marketing strategies and exceptional patient experiences. Since our doors opened in 2019, our mission has been to help specialty dental providers grow their practices. SALT is creating a vast network of like-minded dental specialists throughout the country. At SALT, we provide comprehensive support services, allowing dental specialists to focus on delivering exceptional care.

Position Summary

The Senior Service Desk Technician serves as a Tier 1-3 escalation point within the IT Service Desk organization, providing advanced technical support to corporate users and field-based dental practices. This role focuses on resolving complex end-user issues, mentoring Tier 1 technicians, ensuring disciplined ticket management, and acting as a bridge between frontline support and Tier 3 engineering teams. This position will also act as on-site technical support at the Home Support Office (HSO).

This position is critical to maintaining clinical and business continuity across a fast-growing, multi-brand Dental Support Organization by delivering timely, professional, and patient-conscious IT support.

Essential Duties & Responsibilities

Serve as an escalation point for incidents and service requests from HSO and practice team members.
Diagnose and resolve advanced issues related to:
- Windows and macOS endpoints.
- Microsoft 365 (Outlook, Teams, OneDrive, SharePoint).
- Printers, scanners, badge readers, and peripheral devices.
- Phone and VoIP systems.
- Network connectivity (LAN/Wi-Fi, ISP coordination, VPN)
Provide hands-on and remote support for dental practice technology including:
- Practice Management Systems (Denticon, Cloud 9, DSN Cloud).
- Imaging systems and clinical workstation setups (vendor coordination as needed).
Own incidents through resolution, ensuring clear communication, proper documentation, and adherence to SLAs.
Identify repeat issues and contribute to root cause analysis with Tier 3 teams.
Ensure high-priority clinical-impacting tickets are triaged and worked appropriately.
Create and maintain knowledge base articles, troubleshooting guides, and standard operating procedures.
Document commonly escalated issues to reduce repeat tickets and improve Tier 1 resolution rates.
Review tickets for quality, completeness, and accuracy.
Promote a strong customer-service mindset with a focus on supporting clinicians and front-office teams.
Support user onboarding and offboarding processes including account provisioning, device setup, and access changes.
Ensure adherence to access control, least-privilege principles, and internal security standards (HIPAA-aware).
Assist with IT-related projects such as PMS deployments, phone system rollouts, and clinic openings from a support-readiness perspective.
Other duties and tasks as assigned.

Qualifications

Bachelor’s degree in Computer Science, Information Technology, or related field
5+ years of IT support experience, with at least 2 years in a Tier 2 or senior service desk role.
Prior experience supporting multi-site or healthcare organizations preferred.
Strong experience supporting Windows-based endpoints and Microsoft 365 environments.
Certifications such as CompTIA A+, Network+, ITIL Foundation, or Microsoft certifications are a plus.
Solid understanding of Active Directory / Entra ID (user & device management).
Experience with service desk ticketing systems and ITIL-aligned processes.
Working knowledge of networking fundamentals (DHCP, DNS, Wi-Fi, VPN).
Familiarity with healthcare or dental practice environments strongly preferred.
Familiarity with ITIL processes (incident, problem, change) and structured UAT/release management.
Experience working with imaging systems and PMS systems including Denticon, Cloud 9, and DSN Cloud strongly preferred.
Detail orientated and comfortable working a fast-paced office environment.
Excellent oral communication and strong interpersonal skills, especially with non-technical users.
Comfortable working independently while collaborating closely with a distributed IT team.
Desire and ability to learn new skills and be a team player.
Ability to act with integrity, professionalism, and confidentiality.
Ability to lift and carry up to 25 pounds or more as required to perform essential job duties.

Benefits

Health Care Plan (Medical, Dental & Vision)
Retirement Plan (401k with Company Match, IRA)
Life Insurance (Basic, Voluntary & AD&D)
Paid Time Off (Vacation, Sick & Public Holidays)

SALT Dental Partners offers a competitive salary and benefits package, including health insurance, retirement plan, and paid time off in order to attract, develop, and retain our employees.

SALT Dental Partners offers equal employment opportunity without regard to race, color, gender, age, creed, sex, religion, national origin, disability (physical or mental), marital status, citizenship, ancestry, sexual orientation, gender identity, and gender expression, or any other legally protected status.

Recruiting firms may not submit candidate resumes via e-mail. Recruiters are directed to contact one of our Talent Acquisition representatives regarding current vacancies.

Apply Now

Refine Your Search

it support jobs in franklin, tn

Senior Service Desk Technician

Service Desk Analyst II

NOC Tier I Engineer

IT Support Specialist

IT Technician / Network Administrator / Help Desk Technician

Service Desk Technician (Remote)

Service Desk Analyst

IT Tech Support -- Senior

Workstation Specialist

IT Support Specialist

Desktop Support Technician

Technical Support Representative - Tier I (Remote U.S.)

ITS Support Engineer I

IT Support Associate II, IT Supply Chain

End-User Support Technician

Technical Support Specialist

IT Support Technician

Desktop Support Technician

IT Support Technician

Internal Support Agent, Help Desk, VPC (Part Time)

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