IT Service Engineer II - Onsite
Executech —Grand Lake, CO
- $60,000 - $80,000 a year
- Full-time
- Mid-level
- Continuous improvement
- Mentoring
Quick Apply
IT Service Engineer II - Onsite
Executech —Winter Park, CO
- $60,000 - $80,000 a year
- Full-time
- Mid-level
- Continuous improvement
- Mentoring
Quick Apply
AV/IT Technician I
Monarch Casino Resort Spa —Black Hawk, CO
- $25 an hour
- Full-time
- Windows
- Guest services
- Entry level
- Paid holidays
- Dental insurance
Quick Apply
4d
Seasonal, Operations Technical Specialist (Part Time)
H&R Block —Granby, CO
- $17.64 - $26.49 an hour
- Full-time
- Microsoft Outlook
- Mid-level
- Office
- Health insurance
- Employee assistance program
Construction Technical Specialist - Autodesk FORMA ( ACC )
MicroCAD Training & Consulting, Inc. —United States
- Full-time
- Remote
- 7 years
- Presentation skills
- Travel
- Health savings account
- Paid holidays
Quick Apply
3d
SOLAR PV Support Specialist - Solar Experience IS A MUST
EDGE Energy —United States
- $21 - $23 an hour
- Full-time
- Mid-level
- Residential
- Travel
- Health insurance
- Dental insurance
Quick Apply

Discover related jobs

Based on your search for help desk jobs.

Student Systems Analyst
Metropolitan State University of Denver —Denver, CO
This position uses an enhanced and cultivated sense of logic and critical thinking to interpret academic, state, and federal policies, as well as operational…
$52,934 - $60,000 a year
IT Specialist I
AXS —Denver, CO
AA/AS or BA/BS Degree in information technology or related technical field of study. Knowledge of commonly-used concepts, practices, and procedures within the…
$26.00 - $28.85 an hour

Show more related jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

IT Field Tech Support
Proteam Solutions Inc. —Columbus, OH
Valid State of Ohio driver’s license is required. Familiarity with help desk ticketing systems and remote support tools. Job Types: Full-time, Contract.
$20 - $23 an hour
Quick Apply
Product Specialist
Health Care Logistics —Grove City, OH
2+ years of experience in a customer-facing product support, implementation, technical account management, or help desk role — or equivalent experience in a…
Quick Apply
3d

Show more jobs in cities nearby

I want to receive the latest job alert for help desk in fraser co

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

help desk jobs near fraser co

Technical Specialist jobs in New Iberia, LA

Peer Support Specialist jobs in Washington State

Technical Specialist jobs in Baltimore, MD

Prior Authorization Specialist jobs in New Jersey

Technical Specialist jobs in Miramar, FL

Technical Program Manager jobs in Seattle, WA

Technical Specialist jobs in Kalamazoo, MI

Technical Specialist jobs in Evendale, OH

Technical Specialist jobs in Alexandria, VA

Qualified Behavioral Health Specialist jobs in Ohio

It Specialist jobs in Chicago, IL

Technical Specialist jobs in Plano, TX

Technical Specialist jobs in Remote

Clinical Specialist jobs in Austin, TX

Audio Visual Technician jobs in New Brunswick, NJ

Audio Visual jobs in Philadelphia, PA

Audio Visual Technician jobs in Temecula, CA

Audio Engineer jobs in Sacramento, CA

Audio Visual Technician jobs in New Orleans, LA

Audio Visual jobs in San Diego, CA

IT Service Engineer II - Onsite

Executech -
Grand Lake, CO

Quick Apply

Job Details

Full-time
$60,000 - $80,000 a year

Qualifications

Endpoint Security
SSO
Cloud identity and access management (IAM)
Knowledge management
Customer communication
On-site technical support
IT user and group management
Tooling
Technical documentation
Triage
Coaching
Mid-level
Incident Escalation
Job shadowing (employee development activity)
Managing clients in a customer support role
Cloud service support
Continuous improvement
Decision making
Incident management operations support
Customer support ticket management
Mentoring
Vendor communication
Microsoft Teams
SharePoint
Data backup
MFA
UEM
Cross-functional collaboration
Escalation handling
Standard operating procedures (SOPs)

Full Job Description

Role Summary

The onsite Service Engineer II independently resolves more complex issues and assumes full ownership for end-to-end resolution. This role requires stronger technical judgment, efficiency, proactive communication, and disciplined execution in a metric-driven environment. This role may include dedicated client service assignments requiring broad technical execution, independent ownership, and cross-functional collaboration within Executech standards.

Key Responsibilities

Resolve issues beyond Service Engineer I scope across devices, identity, Microsoft 365, networking fundamentals, and core business systems, acting as a consistent technical lead for assigned clients and queues.
Own tickets end-to-end: client updates, vendor/carrier coordination, resolution confirmation, and handoff when scope spans multiple teams.
Apply structured troubleshooting and sound judgment on when to proceed independently, escalate, or engage additional resources.
Use scripting and automation for repeatable tasks (e.g., PowerShell for standard admin actions) within approved standards.
Support security posture through correct identity verification, suspicious-activity handling, and incident escalation workflows.
Contribute to operational improvement: surface recurring issues, recommend remediation, and update KB/runbooks.
Mentor Service Engineer I staff through shadowing, pairing, and high-quality escalation feedback.
Balance client advocacy with scalability, security, and Executech standards, operating across functional boundaries when needed while adhering to change control, documentation, and escalation practices.

Typical Work Scope (Examples)

Multi-step M365 administration (licenses, groups, mailbox permissions, SharePoint/Teams access issues) with judgment and minimal supervision.
Endpoint and device management (Intune policies, device compliance basics, BitLocker recovery, Autopilot resets) within SOP.
Identity and access management troubleshooting (Conditional Access impacts, SSO issues, MFA/Authenticator edge cases).
Backup/DR and security tooling triage (agent health, failed jobs, initial containment actions per incident SOP).
PSA/RMM improvements: suggests workflow fixes; flags recurring issue trends with evidence.

Performance Expectations (KPIs)

SLA compliance:

90% (rolling 90-day).
97% positive (rolling 90-day).
Utilization: 90% utilization target.
80% billable efficiency (rolling 90-day).
Ticket quality: meets documentation/time-entry standards; participates in QA audits.
90/100 (< 85/100 triggers coaching plan).

Skills & Experience

2–5 years of IT support experience with increasing complexity (MSP experience strongly preferred).
Strong working knowledge of Microsoft 365 administration, identity, device management, and common MSP toolsets.
Able to prioritize effectively under SLA pressure while maintaining quality and client communication.
Comfortable performing intermediate troubleshooting across multiple systems and documenting evidence.
Working knowledge of PowerShell fundamentals and willingness to build safe automation (reviewed/approved).

Certification Expectations

Hold (or actively pursue) one Microsoft role-based certification aligned to daily responsibilities (e.g., MD-102 or MS-102).
AZ-104 is recommended for engineers working regularly in Azure/M365 administration and is required for Senior promotion readiness.
(Equivalent experience may be considered where appropriate.)

IMPACT Expectations

Integrity: make sound technical decisions; follow standards under pressure; escalate appropriately.
Mindset: continuously improve skills; adapt quickly to new tooling/standards; apply feedback independently.
Passion: own outcomes, not tasks; bring energy to problem-solving and client experience.
Accountability: drive tickets to resolution; meet KPI expectations consistently; keep work visible and up to date.
Client-Centric: manage expectations with proactive updates and clear next steps.
Teamwork: share knowledge; mentor; contribute constructively to execution improvements.

1w7r4wbrJB

Quick Apply

Refine Your Search

help desk jobs in fraser co

IT Service Engineer II - Onsite

IT Service Engineer II - Onsite

AV/IT Technician I

Seasonal, Operations Technical Specialist (Part Time)

Construction Technical Specialist - Autodesk FORMA ( ACC )

SOLAR PV Support Specialist - Solar Experience IS A MUST

Discover related jobs

Explore jobs in cities nearby

I want to receive the latest job alert for help desk in fraser co

Explore jobs in more locations

Role Summary

Key Responsibilities

Typical Work Scope (Examples)

Performance Expectations (KPIs)

Skills & Experience

Certification Expectations

IMPACT Expectations

Job Seeker Tools

Employer Tools

Browse

Stay Connected