Top 35 Hotel guest service supervisor Jobs in Fraser Co

Front Desk Agent - Year Round
Winter Park Resort —Winter Park, CO
- $20.50 - $22.00 an hour
- Weekends as needed
- Microsoft Excel
- Sanitation
- Office
- Paid parental leave
- Health insurance
Guest Service Representative I - Hospitality
Highway West Vacations —Grand Lake, CO
- From $17 an hour
- Weekends as needed
- Hotel
- Math
- US work authorization
- Paid holidays
- Health insurance
Quick Apply
Room Attendant
Holiday Inn Express & Suites Fraser - Winter Park Area —Fraser, CO
- Part-time
- Hotel
- High school diploma or GED
- Ability to lift 50 pounds
- Health insurance
- Dental insurance
Quick Apply
Hotel Guest Service Supervisor
Homewood Suites —Dillon, CO
- $21 - $24 an hour
- Full-time
- Mid-level
- Hotel
- Ability to lift 50 pounds
- Paid training
- Dental insurance
Quick Apply
Director of Facilities
Monarch Black Hawk, Inc. —Black Hawk, CO
- From $150,000 a year
- Weekends as needed
- Computer literacy
- Analysis skills
- Driver's License
- Free parking
- Paid holidays
Quick Apply
Night Auditor
Hyatt Place Keystone —Keystone, CO
- From $25 an hour
- Overnight shift
- Computer literacy
- Sanitation
- Hotel
- Health insurance
- Dental insurance
Quick Apply
Assistant Shift Manager Poker
Monarch Casino Resort Spa —Black Hawk, CO
- $65,000 a year
- Full-time
- 18 years or older
- Basic math
- Pass drug screening
- Free parking
- Paid holidays
Quick Apply
Housekeeper
Sun Outdoors Rocky Mountains —Granby, CO
- $19 an hour
- Full-time
- Ability to walk for extended periods
- US work authorization
- Ability to sit for extended periods
- Wellness program
- Commuter assistance
Quick Apply
Beverage Server - (On Call)
Ameristar Casino Resort Spa Black Hawk —Black Hawk, CO
- $12.14 - $15.16 an hour + tips
- On call
- Bar
- 21 years or older
- Communication skills
- Disability insurance
- Health insurance
Front Desk Agent
Hyatt Place Keystone —Keystone, CO
- From $23 an hour
- Full-time
- Computer literacy
- Hotel
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
Custodian/ Houseperson
Alderwood Colorado Management —Granby, CO
- $18 an hour
- Full-time
- Background check
- US work authorization
- In-person
- Health insurance
- Dental insurance
Quick Apply
6h
Overnight Food Server - Fireside
Ameristar Casino Resort Spa Black Hawk —Black Hawk, CO
- $9.30 - $15.16 an hour + tips
- Overnight shift
- 21 years or older
- Computer skills
- Restaurant
- Disability insurance
- Health insurance
Poker Cashier
Monarch Casino Resort Spa —Black Hawk, CO
- $12.56 an hour + tips
- Part-time
- 18 years or older
- Word processing
- Basic math
- Free parking
- Paid holidays
Quick Apply
7d
Food Server - Asian Cuisine (Part-Time)
Ameristar Casino Resort Spa Black Hawk —Black Hawk, CO
- $10.63 - $15.16 an hour + tips
- Part-time
- 21 years or older
- Computer skills
- Restaurant
- Disability insurance
- Health insurance
11d
Host/Cashier - Casual Dining (Part-Time)
Ameristar Casino Resort Spa Black Hawk —Black Hawk, CO
- $17 - $20 an hour
- Part-time
- Casual dining restaurant
- Basic math
- High school diploma or GED
- Disability insurance
- Health insurance
9d
Maintenance Technician I (Full Time)
Bally's Black Hawk —Black Hawk, CO
- $22 an hour
- Full-time
- Hotel
- High school diploma or GED
- Entry level
Quick Apply
Guest Room Attendant
Ameristar Casino Resort Spa Black Hawk —Black Hawk, CO
- $19 - $20 an hour
- Full-time
- English
- 21 years or older
- Entry level
- Disability insurance
- Health insurance
Maintenance Technician I (Part Time) - $22.00/hour
Bally's Black Hawk —Black Hawk, CO
- $22 an hour
- Part-time
- Hotel
- High school diploma or GED
- Entry level
Quick Apply
Table Games Dealer/Dual Rate
Ameristar Casino Resort Spa Black Hawk —Black Hawk, CO
- $12.14 - $28.00 an hour + tips
- Overtime
- Management
- Word processing
- Computer literacy
- Disability insurance
- Health insurance
Host/Cashier - Buffet (Part-Time)
Ameristar Casino Resort Spa Black Hawk —Black Hawk, CO
- $19 - $21 an hour
- Overtime
- Basic math
- English
- High school diploma or GED
- Disability insurance
- Health insurance
9d

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hotel guest service supervisor jobs near fraser co

Front Desk Agent - Year Round

Winter Park Resort -
Winter Park, CO

Apply Now

Job Details

Full-time
$20.50 - $22.00 an hour

Benefits

Paid parental leave
Health insurance
Dental insurance
Parental leave
Vision insurance
401(k) matching
Life insurance

Qualifications

Computer operation
Microsoft Excel
High school diploma or GED
Productivity software

Full Job Description

Year Round

Who We Are: At 67 miles away, Winter Park is the closest ski resort to Denver. With easy access to 765,000 acres of public land, Winter Park is home to endless adventures. Whether you are looking to have your first taste of a winter season or to build a long-term career, we have something for everyone.

Perks & Benefits:

Free season pass to Winter Park and all Alterra Resorts
Discounted friends & family tickets
Medical, dental, vision, life, paid parental leave and more for eligible employees
401(k) plan with 100% company match - up to 4%
Mental health resources for all employees
Food & beverage and retail discounts
Onsite employee childcare based on availability
Discounted equipment rentals, pro-deals, and more

POSITION SUMMARY:

The ‘Front Desk Agent” plays a critical role in the Winter Park Resort Lodging Division’s Front Desk operations. The ‘Front Desk Agent” is the face of the Lodging Division for guests and resort staff during the daytime hours. Some key responsibilities of this position include the following: maintaining the Front Desk operation during day-time hours, responding to all guest service requests, performing check-in and check-outs, and performing QA on same day and next reservations. The ‘Front Desk Agent” will also follow all Winter Park policies and procedures, all applicable laws (federal, state, and local), and all health and sanitation codes.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodation.

ESSENTIAL DUTIES:

General Responsibilities

Responsible for maintaining the Front Desk operation (which is the go-to location for lodging guests requiring assistance)
Provides exemplary guest service skills during guest check-in/check-out
Answer all incoming PBX calls and make new/altering reservations as required
Responds to additional guest service requests as needed
Strives to know all the answers or knows where to find them
Uses the HotSOS work order system to log all owner/guest requests received and complete them (or to dispatch requests to an appropriate team member)
Acts as a coordinator and communications liaison with owners, guess, resort security, resort senior management, and emergency services depending on the situation
Follows all emergency procedures and initiates communication via calling tree (as necessary)
Responsible for following all established Front Desk procedures while continuously seeking new ways to improve the current process
Contacts and work with IT and SMS-Host support to rectify any issues preventing the Front Desk from operating correctly
Performs detailed QA on same-day arrivals and all next-day arrivals, to identify and mitigate any potential guest or homeowner service issues and rectify any problems with outstanding balances, soft blocked rooms, out-of-order rooms, and/or oversell situations
Performs a daily “bucket checks” to ensure that the filing of all registration cards accurately matches any updates (e.g. room moves) being reported via the property management system
Develops a detailed knowledge of reservations policies, room locations, types and configurations, and cancellation policies
Communicates with the housekeeping department regarding special requests, early check-ins, and room moves
Assembles pre-registration packages (and any other special arrival packages) as directed to include accurate encoding of room keys
Acts as a liaison between guests and other departments
Records all requests in HotSOS and ensures each request is handled in a timely manner
Helps organize transportation: scheduling, Amtrak requests, and acts as a liaison between guests and drivers.
Stays current with lodging and general resort and local area information (to be able to provide accurate information and/or assistance in response to owner and guest requests)
Answers incoming calls (internal and external) at the PBX switchboard in a courteous, professional, and expeditious manner
Follows all established uniform and appearance policies
Maintains cleanliness of Lobby, entryways, pool areas, stocks towels, picks up outside trash and dog poop (as needed), and empty trash cans both inside and outside as needed
Other duties as assigned

REQUIRED QUALIFICATIONS:

Experience:

Minimum of one (1) year working in the hotel, lodging, resort, or hospitality industries (in a guest service, front desk or accounting function) or call center environment required
Experience using Springer-Miller System (SMS) preferred
Experience using HotSOS preferred
Experience using Zingle preferred

Qualifications and Skills:

Must possess exemplary organizational skills
Demonstrable working knowledge Microsoft Office (including Word and Excel) required
Valid Colorado Driver’s License and clean motor vehicle record preferred
Strong interpersonal and communications skills required

EDUCATION PREFERENCES

High School Diploma or GED required (higher education desired)

WAGE:

The base hourly pay range below represents the low and high end of Winter Park Resorts hourly pay range for this position. Actual pay will vary and may be above or below the range based on various factors including but not limited to experience, education, training, location, merit system, quantity or quality of production, responsibilities, and regular and/or necessary travel. The range listed is just one component of Winter Park Resorts total compensation package for employees. Other rewards may include many region-specific benefits.

hourly pay range: $20.50 - $22

PHYSICAL DEMANDS AND WORKING CONDITIONS:

This position may be required to work evenings, weekends, and holidays.

Office Environment:

Able to lift, carry, or otherwise move and position a minimum of 20 pounds on an occasional basis.

Manual dexterity to operate a computer and other common office equipment on a constant basis.

Auditory and visual acuity to operate computers, phones, mobile devices, and basic office equipment on a constant basis.

Ability to work for extended periods of time sitting, standing, bending, reaching, and speaking on a constant basis.

Ability to work for extended periods of time standing, walking, kneeling, pushing, and pulling on an occasional basis.

Talking and hearing occur continuously in the process of communicating with guests, supervisors, and other employees.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily- reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

AN EQUAL OPPORTUNITY EMPLOYER:

Winter Park Resort is an Equal Opportunity Employer and is dedicated to the principles of equal employment opportunity in any term, condition, or privilege of employment.

Application Deadline : Recruiting timelines vary by position, however, all Winter Park Resort positions accept applications for a minimum of 3 business days from the posting date listed above. This position is open and still accepting applications.

Apply Now

Refine Your Search

hotel guest service supervisor jobs in fraser co

Front Desk Agent - Year Round

Guest Service Representative I - Hospitality

Room Attendant

Hotel Guest Service Supervisor

Director of Facilities

Night Auditor

Assistant Shift Manager Poker

Housekeeper

Beverage Server - (On Call)

Front Desk Agent

Custodian/ Houseperson

Overnight Food Server - Fireside

Poker Cashier

Food Server - Asian Cuisine (Part-Time)

Host/Cashier - Casual Dining (Part-Time)

Maintenance Technician I (Full Time)

Guest Room Attendant

Maintenance Technician I (Part Time) - $22.00/hour

Table Games Dealer/Dual Rate

Host/Cashier - Buffet (Part-Time)

I want to receive the latest job alert for hotel guest service supervisor in fraser co

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