Top 1 Business support analyst (cic) Jobs in Frederick, Md

Business Support Analyst (CIC)
Prominent Edge LLC —Gaithersburg, MD
- $56,000 - $58,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
- Paid holidays
- Health insurance

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Business Support Analyst (CIC)

Prominent Edge LLC
Gaithersburg, MD

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Job Details

Full-time
$56,000 - $58,000 a year

Benefits

Paid holidays
Health insurance
Paid time off
401(k) matching

Qualifications

Microsoft Excel
Customer relationship building
Microsoft Outlook
Client rapport building
Word embeddings
Research
Administrative experience
Documentation tools
Collaborative technology platforms
Microsoft Teams
Accounting standards

Full Job Description

We are looking for a Business Support Analyst with financial application knowledge for Tier I Help Desk in Gaithersburg, MD to join our team at Prominent Edge. We are a small, stable, growing company that believes in doing things right. This role serves as the customer-facing, single point to assist end users of all skill levels over the phone, in person, or by using other assistance technologies to address a wide variety of questions concerning financial and administrative applications as well as to follow up to ensure customer satisfaction.

Minimum Qualifications

Demonstrated progressive experience in a service desk/help desk environment supporting financial and administrative applications.
Experienced working in a team-oriented, collaborative environment.
Excellent customer service, verbal, and written communication skills. Proven ability to follow written and verbal instructions.
Ability to deal with problems involving few concrete variables in standardized situations. Proven ability to resolve problems quickly using sound judgement.
Proficient understanding of general accounting principles.
Proficient in Microsoft technologies, including Word, Excel, PowerPoint, Outlook, and Teams as well as with Adobe and with Internet browsers.
Proven ability to prioritize multiple tasks in a fast-paced environment.
Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills.
Demonstrated strong documentation skills.
Ability to absorb and retain information quickly with a demonstrated ability to conduct research on a wide range of computing issues. Proven analytical and problem-solving abilities.

Minimum Education

Associate’s degree with one year of responsible experience working with financial and administrative application experience, or equivalent to two years of coursework from an accredited college or university and one year of responsible experience working with financial and administrative application experience or relevant experience as determined by the COR on a case-by-case basis.

W2 Benefits

3 weeks paid time off per year + 10 Holidays
Six percent 401(k) matching, vested immediately
We offer comprehensive health care plan(s) with nationwide coverage for you and your family
This organization participates in E-Verify

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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business support analyst (cic) jobs in frederick, md

Business Support Analyst (CIC)

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