Top 16 Service desk manager Jobs in Frederick, Md

IT Service Desk Manager
Forterra —Clarksburg, MD
- $140,000 - $170,000 a year
- Full-time
- Computer science
- Computer Science
- Databases
- Paid parental leave
- Health savings account
5d
Counter Manager
Shepherd Electric Company, LLC. —Frederick, MD
- From $65,000 a year
- Full-time
- Spanish
- ERP systems
- Mid-level
Quick Apply
Service Desk Manager
Alliance Defending Freedom —Lansdowne, VA
- $92,000 - $147,900 a year
- Computer science
- Computer Science
- Office
- Paid holidays
- Disability insurance
Quick Apply
8d
Senior Support Technician
Vertilocity —Frederick, MD
- Full-time
- Azure
- Senior level
- Paid holidays
- Health insurance
Quick Apply
End User Support Technician Tier 2
designDATA —Gaithersburg, MD
- Full-time
- Mid-level
- Office
- Windows
Technical Functional Delivery Manager
General Dynamics Information Technology —Gaithersburg, MD
- $142,792 - $178,250 a year
- Hybrid work
- Office
- Bachelor's degree
- Travel
- Paid time off
- 401(k) matching
Program Delivery Manager - FDA
General Dynamics Information Technology —Gaithersburg, MD
- $157,250 - $212,750 a year
- Hybrid work
- Office
- Bachelor's degree
- Travel
End User Support Technician Tier 3
designDATA —Gaithersburg, MD
- Full-time
- Mid-level
- Office
- High school diploma or GED
14d
Director of Professional Services
designDATA —Gaithersburg, MD
- Full-time
- Hybrid work
- Computer Science
- Office
- Microsoft Office
- Work from home
14d
Project Manager, Client Services
Titan Technologies —Derwood, MD
- Hybrid work
- Computer Science
- Inventory management
- Windows
Quick Apply
Database Sustainment Specialist (DSS) - Ft Detrick USAMRIID
Na Ali'i Consulting & Sales, LLC. —Fort Detrick, MD
- $55,000 - $65,000 a year
- Full-time
- 5 years
- Mid-level
- Bachelor's degree
7d
Core Systems Specialist
Middletown Valley Bank —Hagerstown, MD
- $53,250 - $63,700 a year
- Weekends as needed
- Research
- Mid-level
- Office
- Paid holidays
- Disability insurance
Quick Apply
12d
NOC Manager
Telos Corporation —Ashburn, VA
- $125,000 - $150,000 a year
- Full-time
- Hybrid work
- Azure
- Computer Science
- AWS
- Health insurance
- Dental insurance
3d

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IT Service Desk Manager

Forterra -
Clarksburg, MD

Apply Now

Job Details

Full-time
$140,000 - $170,000 a year
5 days ago

Benefits

Paid parental leave
Health savings account
AD&D insurance
Disability insurance
Health insurance
401(k)
Tuition reimbursement
Paid time off
Adoption assistance
Parental leave
Life insurance

Qualifications

Data storage
Managing projects in an engineering role
Managing IT teams
Improving operational efficiency
Databases
Team development
Budget planning
Mentoring
Leading team collaboration initiatives
Managing projects
Implementing IT solutions
Team motivation (leadership skill)
Cross-functional communication
Team building
Managing tech infrastructure teams

Full Job Description

About Forterra

Forterra is a leading provider of autonomous systems for ground-based movement in the working world. Amongst some of the earliest innovators in the field of driverless technology, Forterra is focused on building systems that protect front-line soldiers and enable civilian workers in our industrial base. Forterra is the go-to provider of ground autonomy solutions for the U.S. Department of Defense, which harnesses the technology for asymmetric warfare in critical conditions.

About the role

As our IT Service Desk Manager, you will be responsible for leading a team of IT professionals and ensuring that technology systems and processes are aligned with the company's goals and objectives. This role will include a close working relationship with our Cybersecurity team.

What you'll do

Lead and manage a team of IT professionals, providing guidance and support to ensure high-quality work and effective communication within the team and with other departments.
Ensure that all technology solutions are scalable, secure, and comply with relevant regulations and standards.
Evaluate and manage the organization's technology infrastructure, including hardware, software, networks, and systems.
Identify and implement new technologies that can improve the efficiency and effectiveness of the organization's operations.
Develop and maintain project plans and timelines (backlogs) for IT engineering projects, ensuring that deadlines are met and budgets are adhered to.
Collaborate with other departments to identify and address technology-related challenges and opportunities.
Build relationships with other business and engineering leaders to determine possible risks and risk management processes.
Collaborate on the development and implementation of effective and reasonable policies.
Ensure compliance with applicable regulatory requirements.
Supervise daily operations of network and server infrastructure personnel
Be hands on in implementing IT solutions covering infrastructure on prem and in the cloud
Oversee additions/upgrades of equipment, hardware, and software solutions.
Manage our enterprise services e.g. Active Directory

What We're Looking For:

8+ years of experience in IT, with 3+ years in a leadership role.
Bachelor's degree in computer science, information systems, or a related field or equivalent experience.
Excellent leadership and management skills, with the ability to motivate and inspire a team of professionals.
Strong project management skills, with the ability to manage multiple projects simultaneously and ensure that deadlines are met.
Clear and concise communicator.
Experience leading and managing IT projects and rolling out IT infrastructures across various technologies
Excellent working knowledge of computer systems, security, network and systems administration, databases and data storage systems.
Firm grasp on IT infrastructure and operations best practices
Experience managing a technology budget and allocating resources effectively.
Demonstrated record of working hard, being a trustworthy teammate, holding yourself and others to high standards and being kind to others.
Demonstrated ability to create innovative solutions that create exceptional collaborative environments.
Identify inefficiencies, functional overlap, synergies and opportunities; implement solutions and close gaps.
Experience building, leading, and mentoring direct reports while creating strong camaraderie and mission achievement.

What We Love to See:

M365 GCC High experience
NIST800-171 / CMMC experience
Experience leading an IT Service Desk team
Experience in a start-up or similar fast-paced environment

US Salary Range
$140,000-170,000

The salary range for this role is an estimate and is based on a wide variety of compensation factors. The salary offered to candidates will vary based on a variety of factors including (but not limited to) relevant work experience, education, specialized training, critical expertise, training, and more. Equity in Forterra is included in most of our full-time, high-demand roles and is therefore considered part of Forterra’s overall compensation package. In addition to base salary and equity, Forterra offers competitive benefits for full-time employees including:

Premium Healthcare Benefits: Three plan options, including an HSA-eligible plan, with Forterra covering 80% of the plan premium for you and your dependents.
Basic Life/AD&D, short and long-term disability insurance plans 100% covered by Forterra, plus the option to purchase additional life insurance for you and your dependents.
Extremely generous company holiday calendar including a winter break in December.
Competitive paid time off (PTO) offering 20 days accrued per year.
A minimum of 7 weeks fully paid parental leave for birth/adoption.
A $9k annual tuition reimbursement or professional development stipend.
Fully stocked beverage refrigerators with all the Celsius your little heart desires.
401(k) retirement savings plan, including traditional, Roth 401(k), and after-tax deferral with company match up to 4%.

Your recruiter will be able to share more information about our salary and benefits offering during the hiring process.

Forterra is an equal-opportunity employer, providing and promoting equal employment opportunity in accordance with local, state, and federal laws. Forterrans are unique, talented individuals who are united through a shared passion to deliver autonomous systems that enable national resilience and a robust supply chain. All qualified applications will receive equal consideration for employment.

Apply Now

Refine Your Search

service desk manager jobs in frederick, md

IT Service Desk Manager

Counter Manager

Service Desk Manager

Senior Support Technician

End User Support Technician Tier 2

Technical Functional Delivery Manager

Program Delivery Manager - FDA

End User Support Technician Tier 3

Director of Professional Services

Project Manager, Client Services

Database Sustainment Specialist (DSS) - Ft Detrick USAMRIID

Core Systems Specialist

NOC Manager

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