Top 52 Technician ii Jobs in Frederick, Md

End User Support Technician Tier 2
designDATA —Gaithersburg, MD
- Full-time
- Mid-level
- Office
- Windows
IT Support Associate II, Ops Tech Solutions (OTS)
Amazon.com Services LLC —Hagerstown, MD
- $23.50 - $37.74 an hour
- Full-time
- Mid-level
- Windows
- Paid parental leave
- Health insurance
FISCAL ACCOUNTS TECHNICIAN II-Contractual
State of Maryland - DHS - Calvert County DSS —Frederick, MD
- $25.10 - $32.47 an hour
- Online Application
- Mid-level
- Office
- High school diploma or GED
- AD&D insurance
- Health insurance
10d
Animal Care Technician 2
Gentle Giants Draft Horse Rescue —Mount Airy, MD
- From $22.07 an hour
- Weekends as needed
- Background check
- Vital signs
- English
- Health savings account
- Paid holidays
Quick Apply
HVAC Field Service Technician II
F6 Data Solutions —Frederick, MD
- $40 - $48 an hour
- Extended hours
- Construction site
- Mid-level
- 3 years
- Health insurance
- Dental insurance
Quick Apply
Field Tech II | Frederick, MD
SITEMETRIC LLC —Frederick, MD
- $23 - $27 an hour
- Full-time
- Construction site
- 5 years
- Pass drug screening
- Health insurance
- Dental insurance
Quick Apply
Maintenance Technician II - Plumbing / HVAC
Frederick County Government —Frederick, MD
- $27.33 - $46.47 an hour
- Overtime
- Ability to walk for extended periods
- DOT physical examination
- Urgent Care
- Paid training
- Wellness program
7d
Building Controls Technician II
Mantis Innovation —Frederick, MD
- $140,000 - $180,000 a year
- Full-time
- Clean driving record
- Microsoft Excel
- Microsoft Outlook
- Profit sharing
- Paid parental leave
Quick Apply
Sample Management Technician II
Meso Scale Diagnostics, LLC. —Gaithersburg, MD
- $45,500 - $66,000 a year
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Paid parental leave
- AD&D insurance
Quick Apply
Powder Processor Technician 2 - Multiple shifts available
Pacific Industrial Development —Adamstown, MD
- $20 - $23 an hour
- Full-time
- High school diploma or GED
- Cleaning
- Computer skills
- Paid holidays
- Health insurance
Quick Apply
Repository Technician II - Days
Thermo Fisher Scientific —Germantown, MD
- $15.83 - $26.41 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Commuter assistance
- Paid parental leave
6d
Traffic Management Technician I/II, Grade 15/19
Montgomery County Government —Gaithersburg, MD
- $55,517 - $86,340 a year
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- Schematics
- Wellness program
- Paid parental leave
HVAC Mechanic II
University of Maryland —Shady Grove, MD
- $56,773 - $68,128 a year
- Full-time
- Background check
- Schematics
- Writing skills
1d
Aircraft Maintenance Technician I/II/III
Pilatus Aircraft Ltd —Westminster, MD
- $26.63 - $43.32 an hour
- Overtime
- Mid-level
- High school diploma or GED
- Hand tools
- Health savings account
- Paid holidays
Electrical Testing Technician II
Bopat Electric —Frederick, MD
- $40 - $52 an hour
- Clean driving record
- Mid-level
- Driver's License
- Travel reimbursement
- Paid time off
Quick Apply
3d
Controls Technician 1, Controls Technician 2 or Controls Technician 3
Eastern Gas Transmission and Storage, Inc. —Leesburg, VA
- Full-time
- Computer literacy
- System design
- Mid-level
10d
NETA Field Testing Technician (II, III, IV)
BCES Global —Frederick, MD
- Mid-level
- Travel
- Commercial
- Paid time off
- Opportunities for advancement
Quick Apply
Instruments Technician II
Meso Scale Diagnostics, LLC. —Gaithersburg, MD
- $52,400 - $76,000 a year
- Mid-level
- Ability to sit for extended periods
- Experience equivalent to degree accepted
- Paid parental leave
- AD&D insurance
Quick Apply
Facilities Technician 2 - Electrical & HVAC - Virginia Metro Area
Nordstrom —Gaithersburg, MD
- $23.75 - $41.25 an hour
- Weekends as needed
- Carpentry
- 5 years
- Mid-level
- Store discount
- Disability insurance
1d
Facilities Technician 2 - Electrical & HVAC - DC/Maryland Metro Area Racks
Nordstrom —Gaithersburg, MD
- $23.75 - $41.25 an hour
- Weekends as needed
- Carpentry
- 5 years
- Mid-level
- Store discount
- Disability insurance

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End User Support Technician Tier 2

designDATA -
Gaithersburg, MD

Apply Now

Job Details

Full-time

Qualifications

Windows
Software installation
High school diploma or GED
Driver's License
Computer hardware
Desktop (troubleshooting support)
Remote access management
Remote access software
Customer support ticket management
Desktop applications
Networking equipment (troubleshooting support)
Productivity software
Desktop administration
CompTIA A+
Ticketing system technical support

Full Job Description

Overview:

JOB SUMMARY: Provide technical support to clients by troubleshooting applications, systems access, resolving hardware, software and network related issues. Utilize pre-defined call and ticket management procedures to identify, resolve, or escalate issues to the End User Support Technician Tier 3 and the Technical Account Manager. Document and monitor service requests to ensure the issue resolution meets or exceeds the service level standard. Provide guidance on basic technical topics to Tier 1 technicians. Provide onsite technical support to the client when requested by the Client Technology Manager.

Responsibilities:

ESSENTIAL FUNCTIONS:

Provide troubleshooting and resolution for workstation, server, and communications software and hardware issues
Open, update, track, and close tickets in the ticket management system with minimal assistance from the Tier 3 technician and the Technical Account Manager
Create clear, concise documentation in instructional knowledge-based articles
Collaborate with the Tier 3 Technician, Technical Account Manager and Client Technology Manager to escalate and resolve complex issues

ADDITIONAL DUTIES AND RESPONSIBILITIES:

Provide supplementary technical assistance to Technical Account Managers and Client Technology Managers on special projects
Participate in Client Business Reviews when requested
Provide onsite support for clients upon request from the Client Technology Manager

KNOWLEDGE, SKILLS & ABILITIES:

Good verbal, written, and telephone communication skills
Solid problem-solving skills
Good organizational and time management skills
Strong customer service skills
Required experience with the following:
ConnectWise or similar ticket or case management system
Microsoft Office applications
Kaseya or similar remote access software
Windows workstation installation and configuration
Hardware and networking topology

Optional experience with the following:
Configure and troubleshoot Office 365
VMWare
Configure/deploy workstations using MDT (Microsoft Deployment Toolkit)

Qualifications:

QUALIFICATIONS:

High school diploma or GED required; prefer Associate’s degree or higher
Required certifications:
- A+
- Microsoft Office Specialist
- Microsoft 365 Certified: Modern Desktop Administrator Associate (Windows 10)
1 year of relevant experience in a technical help desk environment
Valid driver’s license, insurance and reliable personal vehicle.

WORKING ENVIRONMENT: The majority of work is performed in a professional office setting with a wide variety of people with differing functions, personalities and abilities.

REASONABLE ACCOMODATION: It is design DATA, Inc.’s business philosophy and practice to provide reasonable accommodations, according to applicable state and federal laws, to all qualified individuals with physical or mental disabilities.

PREFERENCE STATEMENT: design Data, Inc. grants preference to qualified Doyon Shareholders first, and second to qualified shareholders of other Alaska Native corporations that grant a similar preference in all phases of employment and training, which include, but are not limited to hiring, promotion, layoff, transfer, and training.

PAY TRANSPARENCY STATEMENT: design Data, Inc. will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of the other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consent with the contractor’s legal duty to furnish information.

We are an equal opportunity employer and comply with all non-discrimination obligations, including the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA) and Section 503 of the Rehabilitation Act.

We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, disability, veteran status, and other protected characteristics. The EEO is the Law, and the poster is available https://www.eeoc.gov/poster. For questions on the job posting contact (781) 312-8005.

If you need assistance or special accommodations during the application process, please contact the appropriate Human Resources Department at [email protected].

Apply Now

Refine Your Search

technician ii jobs in frederick, md

End User Support Technician Tier 2

IT Support Associate II, Ops Tech Solutions (OTS)

FISCAL ACCOUNTS TECHNICIAN II-Contractual

Animal Care Technician 2

HVAC Field Service Technician II

Field Tech II | Frederick, MD

Maintenance Technician II - Plumbing / HVAC

Building Controls Technician II

Sample Management Technician II

Powder Processor Technician 2 - Multiple shifts available

Repository Technician II - Days

Traffic Management Technician I/II, Grade 15/19

HVAC Mechanic II

Aircraft Maintenance Technician I/II/III

Electrical Testing Technician II

Controls Technician 1, Controls Technician 2 or Controls Technician 3

NETA Field Testing Technician (II, III, IV)

Instruments Technician II

Facilities Technician 2 - Electrical & HVAC - Virginia Metro Area

Facilities Technician 2 - Electrical & HVAC - DC/Maryland Metro Area Racks

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