Top 3 Front office supervisor Jobs in Frederick Md

Medical Front Office Manager
Potomac Pediatrics PC —Rockville, MD
- $68,000 - $75,000 a year
- Full-time
- HIPAA
- Mid-level
- Pediatrics
Quick Apply
14d
Dental Office Manager
Bright Now! Dental —Frederick, MD
- $60,000 - $65,000 a year
- Dental office
- Mid-level
- Front desk
- Health savings account
- Disability insurance
Assistant General Manager
Home2 Suites Ashburn —Ashburn, VA
- $55,000 a year
- Mid-level
- Hotel
- Recruiting
- Paid holidays
- Disability insurance
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1d

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Medical Front Office Manager

Potomac Pediatrics PC -
Rockville, MD

Quick Apply

Job Details

Full-time
$68,000 - $75,000 a year
14 days ago

Qualifications

Office supply management
Healthcare onboarding training
Collaborate with healthcare professionals
OSHA (regulatory compliance area)
Employee onboarding
Health insurance authorizations
In-person patient registration
Staff supervision
Health insurance co-pays
Patient question and concern management
Patient flow optimization
Office activity coordination
Managing teams in a customer support role
Phone communication
Team leadership
Standard Operating Procedures (SOPs) implementation
Efficiency improvement
Coaching
Greeting customers
Regulatory compliance
Customer satisfaction tracking
Patient demographics
HIPAA
Employee retention
Patient complaint handling
Team scheduling
Performance feedback (performance evaluation method)
Metrics Reporting
Mid-level
Frontline customer support management

Full Job Description

Position Summary

The Medical Front Office Manager is responsible for overseeing the daily operations of the front office to ensure an exceptional patient experience while maintaining efficient, accurate, and compliant administrative processes. This position provides leadership to front desk staff, manages scheduling and registration workflows, monitors key performance metrics, and serves as the primary liaison between patients, providers, and administrative departments. The ideal candidate is an organized, service-oriented leader with strong communication skills and experience in healthcare operations.

Essential Responsibilities

Leadership & Team Management

Supervise, coach, and develop front office staff.
Conduct onboarding and training for new team members.
Monitor employee performance and provide ongoing feedback and coaching.
Assist with scheduling, timekeeping, and coverage to ensure appropriate staffing levels.
Foster a positive, professional, and patient-centered work environment.
Lead regular team meetings and communicate organizational updates.

Patient Experience

Promote exceptional customer service and ensure patients are greeted professionally and efficiently.
Resolve patient concerns, complaints, and service issues in a timely and compassionate manner.
Monitor patient satisfaction and identify opportunities for service improvement.
Ensure patient confidentiality and HIPAA compliance at all times.

Front Office Operations

Oversee patient registration, demographic verification, insurance verification, appointment scheduling, and check-in/check-out processes.
Ensure accurate collection of copays, balances, and required documentation.
Monitor daily schedules to maximize provider efficiency while minimizing patient wait times.
Develop and maintain front office workflows and standard operating procedures.
Ensure appropriate handling of incoming phone calls, portal messages, referrals, and correspondence.

Revenue Cycle Support

Ensure front office compliance with insurance eligibility verification and authorization requirements.
Monitor registration accuracy to reduce claim denials.
Assist with implementation of financial policies including copay/deductible collection and patient balances.
Collaborate with the billing department to resolve front-end registration or insurance issues.

Quality & Compliance

Maintain compliance with HIPAA, OSHA, and practice policies.
Ensure all required patient forms and documentation are completed accurately.
Monitor adherence to front office policies and workflows.
Participate in quality improvement initiatives and operational projects.

Administrative Responsibilities

Prepare reports and monitor front office productivity metrics.
Manage office supplies and front office equipment.
Coordinate communication between providers, clinical staff, billing, and administration.
Assist leadership with special projects and operational initiatives.

Work Environment

This position is performed in a busy outpatient pediatric medical practice. The Front Office Manager interacts regularly with patients, providers, clinical staff, and administrative personnel and must maintain a calm, professional demeanor in a fast-paced environment.

Performance Expectations

Success in this role is measured by:

Efficient patient flow and reduced wait times.
Accurate registration and insurance verification.
Achievement of front office productivity goals.
Strong employee engagement and retention.
Compliance with practice policies and regulatory requirements.
Effective collaboration across departments to support outstanding customer service.

THIS IS NOT A REMOTE OR HYBRID POSITION.

PTA8KCPTOT

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front office supervisor jobs in frederick md