Top 53 Help desk Jobs in Frederick Md

Desktop Support Technician
Ovation Workplace Services —Hagerstown, MD
- $20 - $24 an hour
- Weekends as needed
- Background check
- Computer Science
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
7d
Tech Customer Support
Aircraft Owners and Pilots Association —Frederick, MD
- $29 - $34 an hour
- Monday to Friday
- Microsoft Outlook
- Computer Science
- Mid-level
- Wellness program
- Paid parental leave
9d
Help Desk Support Analyst (Associate-Level)
Link Solutions, Inc. —Frederick, MD
- Full-time
- Office
- Windows
- Organizational skills
- Paid holidays
- Disability insurance
IT Service Desk Support Specialist
Music & Arts —Frederick, MD
- $68,000 - $90,000 a year
- Email
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Paid holidays
- Health insurance
7d
Helpdesk Technician I
Stulz Air Technology Systems, Inc. —Frederick, MD
- English
- Research
- Mid-level
4d
IT Technician
Surveillance Secure —Frederick, MD
- Weekends as needed
- Office
- Windows
- Travel
Help Desk/ Windows Support
Prominent Edge LLC —Gaithersburg, MD
- $50,000 - $53,000 a year
- Computer science
- Mid-level
- 1 year
- Paid holidays
- Health insurance
IT Specialist 1/IT Support Assistant, 2
Telos Corporation —Frederick, MD
- Full-time
- Customer service
- High school diploma or GED
- Driver's License
- Health insurance
- Dental insurance
IT Service Desk Analyst III
Hospice of Washington County —Hagerstown, MD
- $58,488.99 - $93,582.39 a year
- Weekends as needed
- Mid-level
- Office
- Windows
Quick Apply
IT Service Support Engineer
OBXtek —Frederick, MD
- Classroom
- Computer science
- Microsoft Outlook
Quick Apply
Tech Admin - Entry Level
Lightning Transportation Inc —Hagerstown, MD
- $20.47 - $27.69 an hour
- Full-time
- Hybrid work
- Office
- SQL
- Ability to lift 50 pounds
- Paid holidays
- Health insurance
Quick Apply
IT Support Center Specialist (Tier 1)
Optimal Networks, LLC —Rockville, MD
- $25 - $28 an hour
- Full-time
- Hybrid work
- Background check
- Customer service
- Writing skills
- Health insurance
- Dental insurance
Quick Apply
4d
Desktop Support Technician
Ovation Workplace Services Inc —Hagerstown, MD
- $35,000 - $49,000 a year
- Weekends as needed
- Computer Science
- Office
- Master's degree
Quick Apply
Technical Implementation Specialist I
NCR —Germantown, MD
- $65,100 - $97,700 a year
- Weekends as needed
- English
- Mid-level
- Windows
- Disability insurance
- Dental insurance
Help Desk Support Technician
NuAxis Innovations —Shepherdstown, WV
- Online Application
- Mid-level
- 1 year
End User Support Technician Tier 2
designDATA —Gaithersburg, MD
- Full-time
- Mid-level
- Office
- Windows
3d
SupportCenter Specialist - Tier 1
Optimal Networks —Rockville, MD
- $25 - $28 an hour
- Full-time
- Hybrid work
- Mid-level
- Office
- Windows
- Health insurance
- Dental insurance
4d
Information Systems Technology Trainer
Frederick County Public Schools —Frederick, MD
- $42.16 an hour
- 8 hour shift
- Mid-level
- Office
- Bachelor's degree
Information Technology (IT) Specialist
North Spring Behavioral Healthcare —Leesburg, VA
- $28 - $36 an hour
- Full-time
- Computer science
- Computer Science
- Psychiatry
9d
Technical Support Specialist / System Support Technician
MEDI+SIGN —Smithsburg, MD
- Weekends as needed
- Mid-level
- Travel
- US work authorization

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help desk jobs near frederick md

Desktop Support Technician

Ovation Workplace Services -
Hagerstown, MD

Quick Apply

Job Details

Full-time
$20 - $24 an hour
7 days ago

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance

Qualifications

Endpoint Security
Desktop support
Smartphone (troubleshooting support)
IT user and group management
GPO
Laptop (troubleshooting support)
Incident management software
iOS
Encryption
Windows
Internal employee customer service
Productivity software support
Computer hardware
Desktop (troubleshooting support)
Computer management
Customer relationship management (CRM) systems (technically supported)
Remote access software
Customer support ticket management
Mobile device management
macOS
ServiceNow
Productivity software
Desktop administration
Active Directory
Ticketing system technical support

Full Job Description

POSITION DESCRIPTION

Desktop Support Technician

Department: Information Technology | FLSA Classification: Non-Exempt | Employment Type: Full-Time

POSITION SUMMARY

The Desktop Support Technician delivers first- and second-level technical support across local and remote environments. Responsibilities include hardware and software troubleshooting, incident documentation in the IT ticketing system, and resolution of issues involving operating systems, enterprise applications, and peripheral equipment. This role requires proactive communication with end users and timely escalation to maintain SLAs and operational consistency across all shifts.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

Primary duties are listed below. This list is illustrative, not exhaustive; additional duties may be assigned as business needs require.

Deliver first- and second-level technical support to end users for hardware, software, and application issues via phone, remote access tools, and on-site assistance.
Log, track, and maintain accurate documentation for all reported incidents and service requests within the designated IT ticketing system.
Install, configure, upgrade, and troubleshoot supported Windows operating systems (currently Windows 10 and Windows 11) and the Microsoft Office 365 suite.
Provide foundational support for macOS environments to assist users of Apple devices.
Install, configure, and support enterprise applications, including Cisco Jabber and other organization-approved software.
Install, configure, and troubleshoot printers, desktop computers, laptops, and other authorized peripheral devices.
Perform routine preventive maintenance on computers, laptops, and printers to ensure continued operational reliability.
Conduct remedial repairs on desktops, laptops, printers, and related peripheral equipment.
Utilize diagnostic tools to troubleshoot issues related to network connectivity and workstation hardware and software.
Coordinate with third-party vendors to remediate complex audio/visual (AV) issues as required.
Provide timely and professional status updates to end users and stakeholders regarding open incidents and resolutions.
Support mobile device management (MDM) for iOS and Android devices within the enterprise environment.
Demonstrate working knowledge of networks, servers, audio/visual systems, smart devices, and telecommunications in support of a broad range of IT needs.
Perform other duties as assigned by management in support of departmental and organizational objectives.

MINIMUM QUALIFICATIONS

Education

Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field; OR an equivalent combination of education, training, and directly related work experience sufficient to demonstrate the required knowledge, skills, and abilities.

Experience

Minimum of eighteen (18) months of hands-on experience in a desktop support, help desk, or IT support capacity.
Demonstrated experience supporting Windows-based environments, including Windows 10 and/or Windows 11.

Certifications (Preferred)

CompTIA A+ certification or equivalent vendor-neutral credential.
Microsoft Certified Professional (MCP), Microsoft 365 Fundamentals, or higher-level Microsoft certification.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

Proficiency in Windows operating systems, Microsoft Active Directory, Group Policy Objects (GPOs), and Microsoft Office 365.
Experience with PC and laptop hardware installation, configuration, and troubleshooting.
Familiarity with enterprise antivirus and endpoint protection solutions.
Experience with helpdesk ticketing systems and IT service management practices.
Knowledge of mobile device management (MDM) platforms supporting iOS and Android devices.
Familiarity with enterprise encryption solutions and Windows device management via Active Directory.
Strong analytical, problem-solving, and technical troubleshooting abilities.
Ability to effectively manage multiple priorities, work independently, and consistently meet established SLAs.
Excellent verbal and written communication skills with the ability to convey technical information clearly to non-technical audiences.
Demonstrated commitment to delivering high-quality customer service to internal stakeholders.
Ability to adapt to a rapidly evolving technology environment and shifting organizational priorities.
Willingness to work outside standard business hours, including evenings and weekends, for scheduled project support or emergency response as required.

PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT

The demands below are representative of those required to perform this role's essential functions. Reasonable accommodations will be made for qualified individuals with disabilities in accordance with the ADA and applicable state law.

Regularly required to sit, stand, walk, and use hands to operate a computer keyboard and standard office equipment.
Occasionally required to lift and/or move IT equipment weighing up to 50 pounds.
May require bending, kneeling, or crouching to install or service equipment.
Work is performed primarily in a standard office or data center environment with moderate noise levels.
May be required to travel to or work at multiple organizational sites or client locations.

EQUAL EMPLOYMENT OPPORTUNITY

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy and related conditions), gender identity, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other characteristic protected under applicable federal, state, or local law, including Title VII, the ADEA, the ADA, GINA, and USERRA.

Applicants requiring a reasonable accommodation to participate in the application or interview process should contact Human Resources in advance.

DISCLAIMER

This description outlines the general nature and scope of the role and is not an exhaustive list of all duties or requirements. Management may modify responsibilities as business needs evolve.

Job Type: Full-time

Pay: $20.00 - $24.00 per hour

Benefits:

401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance

Experience:

Desktop support: 2 years (Required)
Active Directory: 3 years (Required)
ServiceNow: 3 years (Required)
Tech bar: 3 years (Required)

Work Location: In person

Quick Apply

Refine Your Search

help desk jobs in frederick md

Desktop Support Technician

Tech Customer Support

Help Desk Support Analyst (Associate-Level)

IT Service Desk Support Specialist

Helpdesk Technician I

IT Technician

Help Desk/ Windows Support

IT Specialist 1/IT Support Assistant, 2

IT Service Desk Analyst III

IT Service Support Engineer

Tech Admin - Entry Level

IT Support Center Specialist (Tier 1)

Desktop Support Technician

Technical Implementation Specialist I

Help Desk Support Technician

End User Support Technician Tier 2

SupportCenter Specialist - Tier 1

Information Systems Technology Trainer

Information Technology (IT) Specialist

Technical Support Specialist / System Support Technician

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