Top 46 Help desk Jobs in Frederick Md

Help Desk/ Windows Support
Prominent Edge LLC —Gaithersburg, MD
- $50,000 - $53,000 a year
- Computer science
- Mid-level
- 1 year
- Paid holidays
- Health insurance
IT Support & Operations Specialist
Roy Jorgensen Associates, Inc. —Frederick, MD
- Background check
- Microsoft Outlook
- Mid-level
- Health savings account
- Paid holidays
Quick Apply
5d
IT Support Specialist/ Help Desk & Field Technician
CommPutercations, Inc. —Frederick, MD
- $20.50 - $23.50 an hour
- Full-time
- Clean driving record
- Mid-level
- Driver's License
- Health insurance
- Paid time off
Quick Apply
IT Technician
Surveillance Secure —Frederick, MD
- Weekends as needed
- Office
- Windows
- Travel
Business Support Analyst (CIC)
Prominent Edge LLC —Gaithersburg, MD
- $56,000 - $58,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
- Paid holidays
- Health insurance
IT Specialist
AC & T CO INC —Hagerstown, MD
- $55,000 - $85,000 a year
- Full-time
- Heavy lifting
- Research
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
11d
IT Service Support Engineer
OBXtek —Frederick, MD
- Classroom
- Computer science
- Microsoft Outlook
Quick Apply
IT Operations Field Specialist
RadNet —Frederick, MD
- $26 - $32 an hour
- Full-time
- Mid-level
- Windows
- Driver's License
- Health savings account
- Health insurance
Geek Squad Agent (Retail Store)
Best Buy —Germantown, MD
- $18.00 - $24.30 an hour
- Part-time
- Entry level
- Under 1 year
- Paid time off
- Employee discount
Technical Support Specialist / System Support Technician
MEDI+SIGN —Smithsburg, MD
- Weekends as needed
- Mid-level
- Travel
- US work authorization
Computer Support Specialist
1Prospect Technologies, LLC —Fort Detrick, MD
- Weekends as needed
- Microsoft Excel
- Mid-level
- SharePoint
Technology Concierge (Sunday-Thursday 10am-6pm)
Kisco Senior Living —Gaithersburg, MD
- $26 - $27 an hour
- Weekends as needed
- Background check
- Current TB test
- Computer literacy
- Health insurance
- Dental insurance
4d
Customer Service Engineer
Worldwide TechServices —Germantown, MD
- Full-time
- Writing skills
- Mid-level
- Ability to lift 50 pounds
Quick Apply
13d
IT Service Desk Manager
Evapco —Taneytown, MD
- $100,000 - $150,000 a year
- Full-time
- PMP
- 5 years
- Office
- Profit sharing
- Paid parental leave
Quick Apply
Program Support Coordinator (Dual-Hatted: Peer Review System Administrator)
Knowesis, Inc. —Fort Detrick, MD
- $90,000 - $110,000 a year
- Full-time
- Hybrid work
- Customer service
- 5 years
- Master's degree
- Disability insurance
- Health insurance
13d
Systems Technician
Innovative Incorporated —Hagerstown, MD
- $50,000 - $70,000 a year
- Full-time
- Hybrid work
- Mid-level
- 1 year
- Commercial
- Disability insurance
- Health insurance
Quick Apply
Information Systems Technology Trainer
Frederick County Public Schools —Frederick, MD
- $42.16 an hour
- 8 hour shift
- Mid-level
- Office
- Bachelor's degree
Treasury Management Product Support
United Bank —Frederick, MD
- $47,077 - $75,323 a year
- Full-time
- Microsoft Excel
- Computer literacy
- Research
Service Desk
Planet Fitness —Germantown, MD
- $17.65 - $18.15 an hour
- Part-time
- Ability to walk for extended periods
- Computer literacy
- Maintenance
- 401(k) matching
Quick Apply
Network Operations Engineer
Intelice Solutions, LLC —Frederick, MD
- Full-time
- Azure
- Mid-level
- Office
Quick Apply

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help desk jobs near frederick md

Help Desk/ Windows Support

Prominent Edge LLC
Gaithersburg, MD

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Job Details

$50,000 - $53,000 a year

Benefits

Paid holidays
Health insurance
Paid time off
401(k) matching

Qualifications

Customer support

Full Job Description

We are looking for an Information Help Desk/ Windows Support in Gaithersburg, MD to join our team at Prominent Edge. We are a small, stable, growing company that believes in doing things right. Our projects and the needs of our customers vary greatly; therefore, we always choose the technology stack and approach that best suits the particular problem and the goals of our customers. As a result, we want engineers who do high-quality work, stay current, and are up for learning and applying new technologies when appropriate.

Required experience:

Supporting customers in-person and remotely

Writing simple documentation, step-by-step guides, or customer request details for others to read and use

Using knowledge base applications or sites to map situations to potential solutions

Applying basic network concepts in resolving customer issues

Applying standard operating procedures or known solutions.

Associates degree, 60 credit hours completed in computer science or information systems management or one year of experience in providing Tier II Desktop Support service in an Enterprise environment (250 or more users)

Required certifications:

ITIL Foundations v3 or v4 (the contractor has 40 business days from start date to obtain this certification)

Dell Hardware (the contractor has 20 business days from start date to obtain this certification)

CompTIA A+

Experience supporting technology and users of technology in a customer support function or role, including at least three items below:

Windows endpoint device installation

Windows endpoint device break / fix & upgrade

Local and network printer installation & repair

UPS repair (APC)

Installation of Windows based COTS software & drivers,

Installing NIST Windows system images

Windows security patching

Malware & virus removal

Troubleshooting multifaceted incidents and questions

W2 Benefits

Not only you get to join our team of awesome playful ninjas, we also have great benefits:

3 weeks paid time off per year+10 Holidays

Six percent 401k matching, vested immediately

We offer comprehensive health care plan(s) with nationwide coverage for you and your family

This organization participates in E-Verify

About You

You are organized and eager to accept responsibility.

You want a seat at the table at the inception of new efforts; you do not want things "thrown over the wall" to you.

You are an active listener, empathetic and willing to understand and internalize the unique needs and concerns of each individual client.

You adjust your speaking style for your audience and can interact successfully with both technical and non-technical clients.

You are detail-oriented but never lose sight of the Big Picture.

You can work equally well individually or as part of a team.

U.S. citizenship required.

About Us

We are both a Products and Services company. We not only create our own products but we also provide DevOps as a service to our clients.

"Hire the best people. Do the best work." is our Brand Statement.

We value teamwork. We support each other and believe in shared success.

We believe in Continuous Improvement.

We believe in Continuous Learning.

We work in both the Commercial and Government sectors.

We have been doing remote work since the inception of the company and are very good at it.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Apply Now

Refine Your Search

help desk jobs in frederick md

Help Desk/ Windows Support

IT Support & Operations Specialist

IT Support Specialist/ Help Desk & Field Technician

IT Technician

Business Support Analyst (CIC)

IT Specialist

IT Service Support Engineer

IT Operations Field Specialist

Geek Squad Agent (Retail Store)

Technical Support Specialist / System Support Technician

Computer Support Specialist

Technology Concierge (Sunday-Thursday 10am-6pm)

Customer Service Engineer

IT Service Desk Manager

Program Support Coordinator (Dual-Hatted: Peer Review System Administrator)

Systems Technician

Information Systems Technology Trainer

Treasury Management Product Support

Service Desk

Network Operations Engineer

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