Client Services & Operations Coordinator — Early Career Growth Track
Company: PosAbilities Academy, LLC d/b/a PosAbilities Center
Location: Leesburg, VA
Job Type: Part-time to start, with growth potential
Schedule: This role will begin onsite in Leesburg, Monday–Friday, 9:30 AM–3:30 PM, with the opportunity to move into a hybrid and flexible schedule once the employee demonstrates strong follow-through, reliability, and the ability to complete work independently with minimal supervision.
Build Your Career While Helping a Mission-Driven Program Grow
PosAbilities Center is looking for a Client Services & Operations Coordinator to help manage the flow of client inquiries, applicant communication, administrative follow-up, and social media support.
This is a great opportunity for an organized, motivated early-career professional who wants to learn how a growing human services organization operates from the inside.
This role starts hourly and hands-on, but it is designed to grow. The right person may eventually lead key functions such as client intake, applicant flow, administrative systems, recruiting coordination, and community visibility.
This is not a passive office assistant job. We are looking for someone who can follow through, communicate professionally, manage details, and eventually own systems.
About PosAbilities Center
PosAbilities Center provides structured, person-centered programs for individuals with intellectual and developmental disabilities. Our programs focus on independence, communication, social engagement, daily living skills, community participation, employability readiness, and individualized support.
We are growing, and we need someone who can help strengthen the systems behind that growth.
About the Role
The Client Services & Operations Coordinator will support three core areas:
Client Intake Flow
You will help track new inquiries, follow up with families and referral sources, collect intake documents, organize client files, and prepare information for leadership review.
Applicant Flow
You will help manage job applicants, send responses, screen for basic availability, schedule interviews, update hiring trackers, and support the hiring process.
Social Media and Visibility
You will help maintain PosAbilities’ online presence by preparing and posting approved content, sharing program updates, recruitment posts, staff highlights, service information, and community engagement content.
What You’ll Do
- Respond to new client inquiries and help track referrals.
- Follow up with families, applicants, support coordinators, and community contacts.
- Collect intake forms, applications, documents, and missing information.
- Maintain client intake trackers and applicant trackers.
- Send job applicant responses and help schedule interviews.
- Support job postings, applicant follow-up, and hiring communication.
- Organize documents in shared folders and internal systems.
- Prepare weekly status updates for leadership.
- Create and post approved social media content.
- Help organize program photos, flyers, recruitment posts, and community updates.
- Support scheduling, reminders, checklists, and administrative follow-up.
- Communicate professionally with families, applicants, staff, and community partners.
- Maintain confidentiality and professional boundaries at all times.
Growth Track
This role is designed to grow with the organization.
A strong candidate may grow into responsibilities such as:
- Owning the client intake process.
- Managing applicant flow from application to interview.
- Coordinating job postings and recruitment follow-up.
- Maintaining weekly social media and community visibility systems.
- Building trackers, templates, and repeatable workflows.
- Supporting onboarding and administrative operations.
- Leading the client services and operations function over time.
Potential growth path:
Client Services & Operations Coordinator → Client Services Lead → Intake & Recruiting Coordinator → Operations / Outreach Manager
Growth is not automatic. It is earned through consistency, professionalism, communication, judgment, ownership, and follow-through.
Who We’re Looking For
The ideal candidate is:
- Highly organized.
- Strong with follow-up.
- Professional in writing and communication.
- Comfortable using email, spreadsheets, shared files, and online platforms.
- Able to manage multiple tasks without losing details.
- Warm and professional with families and applicants.
- Interested in human services, operations, recruiting, marketing, and business growth.
- Comfortable learning new systems.
- Reliable, responsive, and self-directed.
- Able to take feedback and improve quickly.
- Interested in growing into more responsibility over time.
Preferred Background
Early-career candidates and recent graduates are encouraged to apply.
Helpful areas of study or experience may include:
- Business administration
- Psychology
- Human services
- Healthcare administration
- Communications
- Marketing
- Public health
- Organizational leadership
- Recruiting or HR
- Customer service
- Administrative support
- Social media
Experience in disability services, ABA, education, healthcare, or human services is helpful but not required.
Requirements
- High school diploma or equivalent required.
- Associate’s or bachelor’s degree preferred, but not required.
- Strong written and verbal communication skills.
- Strong organization and follow-through.
- Comfortable using email, spreadsheets, shared drives, and online platforms.
- Ability to maintain confidentiality.
- Ability to work independently and follow established systems.
- Must be able to pass required background checks.
- Must be reliable, professional, and responsive.
Why Join PosAbilities?
This role gives you a front-row seat to how a growing disability services organization operates.
You will learn client intake, recruiting coordination, administrative systems, social media support, and operational follow-through while contributing to work that directly impacts individuals with disabilities and their families.
If you are organized, motivated, early in your career, and looking for a role where you can grow into real ownership, we would like to hear from you.
Equal Opportunity Employer
PosAbilities Academy, LLC d/b/a PosAbilities Center is an equal opportunity employer. We value inclusion, dignity, professionalism, respect, and meaningful opportunities for individuals with disabilities, families, employees, and community partners.
Pay: From $23.00 per hour
Benefits:
- Flexible schedule
- Professional development assistance
Work Location: Hybrid remote in Leesburg, VA 20176
