Summary: Assist transportation supervision in the day-to-day operation of the dispatch function and the supervision of the truck driver's routes and schedules. Efficient use of equipment and compliance of DOT regulations is of utmost importance. Responsible for the guiding and developing of associates in dispatch clerk positions.
Essential Duties and Responsibilities:
Route store orders into efficient delivery routes within weight and DOT regulations.
Assign work to drivers to ensure the safe, timely, efficient delivery of product to Harris Teeter stores in compliance with hours of service guidelines.
Ensure switcher and yard efficiency.
Responsible for compliance with state, federal and company regulations.
Dispatch drivers and equipment to optimize DOT hours of service.
Communicate with stores about early or late deliveries.
Communicate and collaborate with shipping, salvage dock, receiving, Greensboro DC, for optimum efficiency and store service equipment utilization.
Ensure proper and timely maintenance including but not limited to: Dispatch, backhaul records, equipment needs, hours of service, on-tie delivery performance, trip sheets, store order cases and cube, store mail, accident reporting.
Assist transportation supervisor and assume supervisory duties as needed.
Keep files updated on driver DOT qualification information as directed by supervision.
Review trip sheets for accurate delivery time.
Review CADEC reports for productivity and policy compliance.
Adapt to various situations and adjust to shifting priorities.
Set example for and encourage an atmosphere of cooperation, teamwork, and professionalism.
Follow company policies and procedures.
Follow the company attendance policy.
Follow the company safety policy.
Enter payroll data.
Enter delay data.
Administer payroll weekly check off sheet.
Administer temporary staff reporting,
Make appointments for backhauls.
Maintain attendance log, including vacation, sick and personal days.
Follow through with request and recommendations of transportation management.
Other duties may be assigned.
Competency: To perform the job successfully, an individual should demonstrate the following competencies:
Problem solving - Identifies and resolves problems in a timely manner; Works well in group problem solving situations. Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities. Customer Service - Manages difficult or emotional customer situations; Meets commitments. Interpersonal - Focuses on solving conflict, not blaming; Listens to others without interrupting; Keeps emotions under control. Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Participates in meetings. Team Work - Contributes to building a positive team spirit; Puts success of team above own interests; Recognizes accomplishments of other team members. Written Communication - Writes clearly and informatively; edits work for spelling and grammar; able to read and interpret written information. Leadership - Exhibits confidence in self and others; Gives appropriate recognition to others; Displays passion and optimism. Managing People - Improves processes, products and services; continually works to improve supervisory skills. Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness. Business Acumen - Understands business implications of decisions. Cost Consciousness - Contributes to profits and revenue. Diversity - Shows respect and sensitivity for cultural differences. Ethics - Treats people with respect; Works with integrity and ethically. Organizational Support - Follows policies and procedures. Adaptability - Adapts to changes in the work environment; Able to deal with frequent change, delays, or unexpected events. Attendance/Punctuality - Is consistently at work and on time. Dependability - Follows instructions, responds to management direction; Keeps commitments. Initiative - Seeks increased responsibilities; Looks for and takes advantage of opportunities. Innovation - Develops innovative approaches and ideas. Judgment - Exhibits sound and accurate judgment. Motivation - Measures self against standard of excellence. Planning/Organizing - Uses time efficiently. Professionalism - Approaches others in a tactful manner; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions. Quality - Demonstrates accuracy and thoroughness. Quantity - Meets productivity standards; Strives to increase productivity. Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Other Qualifications: Must be at least 18 years of age.
Education/Experience:
One year certificate from college or technical school, and one year dispatch experience; or two years dispatch experience and/or training, or equivalent combination of education and dispatch experience.
Language Ability:
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other associates of the organization.
Math Ability:
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Reasoning Ability:
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
Computer Skills:
To perform this job successfully, an individual should have knowledge of Microsoft Word word processing software; Microsoft Excel spreadsheet software; MDS Yard Management Software; CAMS Dispatch Software; RoadShow routing software, Triceps/Abs WMS system and Cadec OBC Software, Microsoft Access database software.
Certificates, Licenses:
Successfully pass company administered industrial equipment certification
Other Skills and Abilities:
Must display supervisory abilities.
Safely operate and maneuver tractor trailers in delivery application.
Other Qualifications:
Must comply with company dress code requirements.
Supervisory Responsibilities:
Directly supervises 90-150 employees in the dispatcher/driver group. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include training employees; planning, assigning, and directing work; addressing complaints and resolving problems.
Work Environment:
The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the associate is occasionally exposed to wet or humid conditions (non-weather); work near moving mechanical parts and outdoor weather conditions. The noise level in the work environment is usually moderate.
Physical Demands:
The physical demands described here are representative of those that must be met by an associates to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include Close vision, Distance vision, Peripheral vision, Depth perception and Ability to adjust focus. While performing the duties of this job, the associate is frequently required to stand; walk; sit and talk or hear. The associate is occasionally required to use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl.
