Overview:
Experience operational excellence. Real investment in personal and professional development. And an ability to make real and beneficial change. The Distribution Centers at Ulta Beauty are a place where lived values meet next-generation advancements to create competitive advantage few can match.
If you want to learn in a supportive and ever-evolving environment. If you value managers who aren’t afraid to lead by rolling up their sleeves. If you seek stability, growth opportunities and the rewards that come with industry leadership, apply your talents and passions in ways that take us to even greater heights.
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GENERAL SUMMARY & SCOPE
Leads the facility’s teams of Operations Managers, providing strategic direction and oversight to deliver operational excellence and achieve financial and service goals. This role drives alignment and collaboration across retail, operations, and eCommerce functions, ensuring consistent execution of business strategies. Responsible for optimizing performance, people, and processes, the Senior Operations Manager partners effectively across all levels of the organization – implementing operational upgrades, influencing outcomes, and fostering a culture of accountability and continuous improvement. The role applies strong strategic and analytical skills to advance both short- and long- term planning, while enhancing the “can-do culture that inspires high-performing teams. Success in this position requires equal parts creativity, innovation, and business acumen. By developing smart, intuitive standard operating procedures (SOPs) and guiding Operations Managers to deliver results, the Senior Operations Manager elevates performance across the facility.
PRINCIPAL DUTIES & RESPONSIBILITIES (*Essential Functions)
Our Senior Operations Managers are champions of Ulta Beauty’s mission, vision, and values, and should demonstrate them skillfully and consistently by performing the following duties and responsibilities of the position (as well as all other projects/duties as assigned):
Performance
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Inspires, leads, and motives high-energy, results-driven teams in a fast-paced retail and eCommerce operations environment. Effectively leads cross-functional management teams with diverse goals and responsibilities.
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Applies strong business acumen to identify opportunities for growth and operational improvement. Proactively identifies, addresses, and recommends solutions for any operational issues that may impact the associate experience, service levels, and guest satisfaction.
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Ensures teams and departments achieve or exceed productivity goals each week.
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Monitors and analyzes daily KPIs and takes necessary action to meet or exceed goals.
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Maintains consistent, reliable attendance to support business needs.
People
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Manages and leads a team of up to 8 exempt Operations Managers, who lead 150-250 full-time non-exempt associates, including hiring, onboarding, training, performance management, and career development.
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Champions and models Ulta Beauty’s mission, vision, and values.
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Demonstrates high standards of associate safety, customer service, and servant leadership.
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Provides coaching and feedback to improve individual and team performance, sharing best practices to drive consistency and excellence.
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Plans and coordinates non-exempt and exempt team staffing needs.
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Develops partnerships with all leaders across shifts to make decisions and solve complex problems in a fast-paced environment.
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Leads and executes best practices to promote associate engagement and to enable a high-performing workforce to contribute to the company’s strategic growth and business objectives
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Role models behaviors aligned to a values-based, guest-centric, high performing culture with an emphasis on embracing our competencies and delivering with subject matter expertise
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Partners across the network organization to coach and develop leaders to ensure they are building culture action plans that best align to our people strategies and business initiatives
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Participates in talent calibration, culture survey action planning, goal setting and rollout, performance review consultation, and IDP creation/execution.
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Attends mandatory training and meetings to enable continuous professional development, completes all training on time.
Process
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Maintains thorough knowledge of and ensures compliance with Ulta Beauty policies, procedures, and standards.
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Ensures adherence to all safety regulations.
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Develops and implements operational strategies to improve efficiency and productivity.
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Learns and adapts quickly to new processes, communicating changes clearly across team and shift. Maintains outstanding DC operational standards, including cleanliness department, work areas, and building spaces.
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Protects company assets by following loss prevention best practices and procedures.
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Executes other operational tasks as directed.
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Education
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Bachelor’s Degree or equivalent work experience
Experience
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5+ years previous supply chain, distribution center or warehouse experience is preferred
Skills
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Strong leadership and team engagement skills
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Demonstrated knowledge of distribution and eCommerce operations in a retail environment
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Excellent analytical and problem-solving abilities
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Developed communication skills
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Ability to work independently and as part of a team
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Professional communication skills
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Proven proficiency with process improvement
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The ability to lead cross-functional teams with diverse goals and responsibilities
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Demonstrated skill in driving initiatives related to teams, projects and quality
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Excellent analytical and organizational skills, to include troubleshooting, prioritizing and multi-tasking
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The ability to quickly learn business processes outside one’s area of expertise
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Nimbleness, with the innovation to apply process improvement initiatives
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English Proficient
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Demonstrated time management and organization skills
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Agile planning and prioritizing
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Ability to build strong cross-functional partnerships/ relationships with peers
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Computer skills including MS Office, Excel, WMS Application.
SPECIAL POSITION REQUIREMENTS
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Generally, works a set schedule with potential to rotate based on business needs. After hours support as needed, 24/7 on-call to support the operation at all hours.
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Work a flexible, full-time schedule, to include days, evenings, weekend, and holidays
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Visit stores to develop an understanding of the store experience and collaborate with field partners
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Travel as needed, including overnight stays
WORKING CONDITIONS
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Constant exposure to distribution center conditions, which may include loud noises, variable temperatures, a dusty environment, and strong scents related to cosmetics or fragrance.
If an employee has a disability that prevents them from performing an essential function of the job, the Company will engage in the interactive process with the employee to determine whether there is a reasonable accommodation that will enable the employee to perform the essential functions of the job.
Ulta Beauty is proud to be an Equal Opportunity employer, and we encourage people from underrepresented backgrounds to apply. We do not discriminate based upon race (including traits associated with race, such as hair texture and protective hairstyles like braids, locks, and twists), color, religion, creed, sex (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), sex stereotyping (including assumptions about a person’s appearance or behavior, gender roles, gender expression, or gender identity), gender, gender identity, gender expression, status as a transgender or transsexual individual, national origin, age, mental or physical disability, ancestry, medical condition, marital status, military or veteran status (including honorable discharge from military service), reproductive health decisions, familial status, refugee status, citizenship status, sexual orientation, genetic information, or any other legally protected status of an individual.
DISCLAIMER – The above statements are intended to describe the general nature and level of work being performed by people
assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required.
: The pay range for this position is $102,900.00 - $174,700.00 / Year with the opportunity for eligible associates to earn additional compensation pursuant to the Company’s bonus plan. Exact pay will be based on factors including, but not limited to relevant education, qualifications, certifications, experience, level, shift, geographic location, and business and organizational needs. Full-time positions are eligible for paid time off, health, dental, vision, life and disability benefits. Part-time positions are eligible for dental, vision, life, and disability benefits. For additional information concerning our benefits, visit our Benefits and Career Development page: https://learn.bswift.com/ulta About:
At Ulta Beauty (NASDAQ: ULTA), the possibilities are beautiful. Ulta Beauty is the largest North American beauty retailer and the premier beauty destination for cosmetics, fragrance, skin care products, hair care products and salon services. We bring possibilities to life through the power of beauty each and every day in our stores and online with more than 25,000 products from approximately 500 well-established and emerging beauty brands across all categories and price points, including Ulta Beauty’s own private label. Ulta Beauty also offers a full-service salon in every store featuring—hair, skin, brow, and make-up services.
We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act.
