Top 28 Help desk Jobs in Fresno Ca

Tier 2 Help Desk Technician (Hybrid) - Fresno, CA
Grapevine MSP Technology Services —Fresno, CA
- $54,121 - $60,772 a year
- Full-time
- Hybrid work
- Mid-level
- Continuous improvement
- Reliable transportation
- Dental insurance
- 401(k) 4% Match
Quick Apply
10d
IT Helpdesk Technician II
O'Neill Beverages Co., LLC —Parlier, CA
- $28.35 - $33.65 an hour
- Full-time
- Background check
- Pass drug screening
- Research
- Paid holidays
- Disability insurance
IS Technician II
Family HealthCare Network —Fresno, CA
- $26.02 - $31.22 an hour
- Full-time
- Microsoft Word
- High school
- Construction site
- Paid training
14d
Information Technology
Automated Office Systems —Fresno, CA
- Mid-level
Point of Sale Technician
The PM Lounge —Fresno, CA
- $26 - $30 an hour
- Weekends as needed
- Mid-level
- Windows
- Ability to lift 50 pounds
- Health insurance
- Dental insurance
Senior eDiscovery Litigation Support Specialist
Starks Industries Inc. —Fresno, CA
- $43 an hour
- Full-time
- Background check
- Computer science
- Computer Science
- AD&D insurance
- Disability insurance
Quick Apply
9d
Electronic Warfare Fleet Liaison
General Dynamics Information Technology —California
- $85,000 - $115,000 a year
- Bachelor of Science
- Mid-level
- Office
- Paid time off
- 401(k) matching
Visual Technician / Temporary / Site: CHS
Central Unified School District —Fresno, CA
- $19 an hour
- Part-time
- Bachelor of Science
- High school diploma or GED
- Driver's License
Health Information Technology (HIT) Training & Support Specialist
United Health Centers of the San Joaquin Valley —Fresno, CA
- From $29.28 an hour
- Extended hours
- Microsoft Excel
- Microsoft Outlook
- HIPAA
- Paid holidays
- Health insurance
Seasonal, Operations Technical Specialist (Part Time)
H&R Block —Fresno, CA
- $16.06 - $24.09 an hour
- Full-time
- Microsoft Outlook
- Mid-level
- Office
- Health insurance
- Employee assistance program
Applebee's Restaurant Systems Manager
Applebee's —Fresno, CA
- On call
- Research
- Mid-level
- Ability to lift 50 pounds
- Health insurance
- 401(k)
Quick Apply
Remote Mortgage Loan Officer Build Your Book With Real Support
Satori Mortgage —Fresno, CA
- $50,000 - $250,000 a year
- Full-time
- Remote
- Google Workspace
- 11+ years
- Business development
- Opportunities for advancement
- Flexible schedule
Quick Apply
Construction Technical Specialist - Autodesk FORMA ( ACC )
MicroCAD Training & Consulting, Inc. —United States
- Full-time
- Remote
- 7 years
- Presentation skills
- Travel
- Health savings account
- Paid holidays
Quick Apply
End User Computing Solutions Engineer
Avita Care Solutions —United States
- $82,100 - $110,000 a year
- Weekends as needed
- Computer science
- Computer Science
- 5 years
- Paid jury duty
- Paid parental leave

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Oracle HCM Cloud Technical Integration Analyst
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Telecommunications Engineer, Associate
PG&E Corporation —Fresno, CA
Under the guidance of a supervisor and/or Journey/Senior Telecommunications Engineer, the Telecommunications Engineer, Associate position provides support for (…
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3d

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Store Technology Support - POS
Proteam Solutions Inc. —Columbus, OH
Associate or Bachelor's degree in Information Technology, Computer Science, or related field preferred; equivalent experience considered.
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Desktop Support Specialist
Proteam Solutions —Columbus, OH
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help desk jobs near fresno ca

Tier 2 Help Desk Technician (Hybrid) - Fresno, CA

Grapevine MSP Technology Services -
Fresno, CA

Quick Apply

Job Details

Full-time
$54,121 - $60,772 a year
10 days ago

Benefits

Dental insurance
401(k) 4% Match
Vision insurance
401(k) matching
Paid sick time

Qualifications

Desktop computer repair
Customer communication
IT user and group management
Field service
In-person customer service
Desktop (troubleshooting support)
Computer management
Remote access software
Desktop applications
WAN
Networking equipment (troubleshooting support)
Productivity software
Antivirus software support
Desktop administration
Ticketing system technical support

Full Job Description

Tier 2 Help Desk Technician (Hybrid) – Fresno, CA

This is a hybrid position based in Fresno, CA. You’ll work primarily from home, support clients onsite as needed, and occasionally meet up with the team in person. You’re not just closing tickets — you’re the person the team leans on when things get complicated, the escalation point clients never see but always benefit from. If you thrive on solving hard problems, working independently, and making a measurable impact across diverse environments, we want to hear from you.

Grapevine MSP is the Central Valley’s largest managed IT services provider. Founded in 2009 by CEO Joe Gregory, we’ve grown to a team of 60+ professionals and are a recognized Microsoft Tier 1 Partner. We deliver proactive IT support, cybersecurity, cloud, VoIP, and strategic consulting to businesses across the region. Our “let’s figure it out” culture isn’t a tagline; it’s how we show up for our clients and each other every single day.

Core Responsibilities

Act as the Tier 2 escalation point for complex hardware, software, and connectivity issues
Monitor and maintain client IT systems, networks, and applications to ensure consistent performance
Log incidents, perform root cause analysis, and implement solutions that prevent recurrence
Perform scheduled maintenance including backups, updates, and patch management
Escalate unresolved issues to the appropriate staff or vendors and see them through to resolution
Maintain accurate documentation of IT procedures, incidents, and resolutions
Train end users on new systems, applications, and IT policies
Enforce IT security policies, identify vulnerabilities, and report incidents promptly
Collaborate with the broader team for seamless handoffs and clear communication

Requirements

Proven experience in a Tier 2 help desk, desktop support, or similar technical role
Strong working knowledge of Windows OS across all workstation versions
Proficiency with Office 365 and the Microsoft Office Suite
Experience with Active Directory and user account management
Solid understanding of networking fundamentals — LAN/WAN, connectivity troubleshooting
Experience with remote support tools and common office hardware
Knowledge of antivirus, firewalls, and endpoint security best practices
Basic macOS familiarity
Excellent communication and customer service skills
Organized, self-directed, and effective under pressure
Reliable transportation for occasional client onsite visits in the Fresno area

Nice to Have and What Sets You Apart

MSP experience (highly preferred)
A habit of preventing problems, not just fixing them
Comfortable owning issues independently from start to finish
Passion for staying current with evolving technology
Continuous improvement mindset with a focus on client satisfaction

Why Grapevine MSP?

Work alongside a talented, supportive engineering team
Exposure to diverse client environments and technologies
Opportunities to grow your skills and advance your career
Be part of a company that values technical excellence and reliability

Benefits

Competitive Pay
401K Plan with 4% matching pay contributions
Grapevine MSP offers access to low-cost, high-quality healthcare options, "Health, Dental, and Vision."
Vacation time
Paid Sick Time
Performance Bonuses
Work Anniversary Recognition
Equipment and Tools Provided
Plenty of training courses are covered if you want to advance further; Grapevine MSP offers Growth and Development Plans with Industry-Specific Training.
Team Events
Social Events

Quick Apply

Refine Your Search

help desk jobs in fresno ca

Tier 2 Help Desk Technician (Hybrid) - Fresno, CA

IT Helpdesk Technician II

IS Technician II

Information Technology

Point of Sale Technician

Senior eDiscovery Litigation Support Specialist

Electronic Warfare Fleet Liaison

Visual Technician / Temporary / Site: CHS

Health Information Technology (HIT) Training & Support Specialist

Seasonal, Operations Technical Specialist (Part Time)

Applebee's Restaurant Systems Manager

Remote Mortgage Loan Officer Build Your Book With Real Support

Construction Technical Specialist - Autodesk FORMA ( ACC )

End User Computing Solutions Engineer

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