Enrollment| Retail Sales | Customer Service
Do you love people, thrive in a fast-paced environment, and enjoy creating exceptional customer experiences?
We're looking for an energetic, organized, and customer-focused professional to become the face of our studios.
This isn't a typical receptionist position. It's a dynamic role that combines customer service, enrollment, retail sales, studio operations, and administrative support. Every day is different, and every interaction helps create an incredible experience for our families.
If you naturally notice details, enjoy staying busy, take pride in creating organized spaces, and genuinely love helping people, we'd love to meet you.
Experience in the dance industry is a huge plus, but outstanding customer service and sales experience are even more important.
About Us
Edge Dance & Performing Arts Center and Twinkle Star Dance Academy Plano are two of the area's premier dance studios, serving hundreds of students from toddlers through adults.
Our mission is bigger than dance. We build confidence, character, discipline, and lifelong memories while providing an exceptional experience for every family who walks through our doors.
What You'll Do
This role wears many hats throughout the day. One minute you'll be helping a new family choose the perfect class, the next you'll be preparing dancers for class, organizing inventory, or making sure our studios look their absolute best.
Customer Experience & Enrollment
- Welcome every family with warmth, professionalism, and enthusiasm.
- Create an outstanding first impression for every visitor.
- Answer phones, emails, text messages, and inquiries promptly.
- Conduct studio tours for prospective families.
- Guide new families through the enrollment process.
- Recommend classes and programs based on each student's goals.
- Follow up with leads and trial students to increase enrollment.
- Build lasting relationships with our studio families.
- Help achieve monthly enrollment goals and studio growth initiatives.
Retail Sales & Inventory
- Professionally size dancers for shoes, tights, leotards, and studio apparel.
- Assist families with dress code purchases and recommendations.
- Process retail sales accurately.
- Maintain attractive retail displays.
- Monitor inventory levels and reorder merchandise as needed.
- Maintain organized inventory and storage areas.
- Order office supplies, cleaning supplies, and studio materials.
- Help ensure products are always stocked and presented professionally.
Studio Operations
- Prepare the lobby and studios before classes begin.
- Maintain a clean, sanitized, and welcoming environment throughout the day.
- Reset classrooms between classes.
- Ensure bathrooms, lobby, waiting areas, and the front desk remain clean, organized, and fully stocked.
- Support opening and closing procedures.
- Take pride in creating an environment families love walking into every day.
Administrative Support
- Maintain student accounts and registrations.
- Process schedule changes and enrollments.
- Support studio leadership with administrative projects.
- Assist with performances, camps, competitions, and special events.
- Help keep daily studio operations running smoothly.
What Success Looks Like
We believe exceptional customer service starts long before a family walks through the door.
Our most successful team members take ownership of their role. They notice what needs to be done, take initiative, and understand that every interaction, every sale, every follow-up, and every detail contributes to the success of our studios.
When there isn't a customer standing at the front desk, you'll find our team:
- Following up with prospective families
- Helping enroll new students
- Organizing retail inventory
- Restocking supplies
- Cleaning and sanitizing common areas
- Preparing for the next class
- Improving displays and merchandising
- Supporting teammates
- Completing administrative tasks
There is always meaningful work to be done, and we value team members who are proactive, engaged, and take pride in contributing to the success of the entire studio.
Our Ideal Team Member
We're looking for someone who:
- Loves working with children and families.
- Has exceptional customer service skills.
- Enjoys sales and building relationships.
- Takes ownership instead of waiting for direction.
- Is a self-starter who naturally looks for ways to help.
- Understands goals, accountability, and measurable results.
- Enjoys working toward team and individual performance goals.
- Notices details that others miss.
- Is highly organized and dependable.
- Thrives in a fast-paced environment.
- Learns new technology quickly.
- Communicates professionally in person, on the phone, and through email.
- Takes pride in maintaining a clean, organized, and welcoming environment.
- Represents the studio professionally in appearance, attitude, and communication.
- Works well independently while also supporting the team.
Dance studio experience is a plus but is not required.
Schedule & Compensation
Part-Time (15–25 hours per week)
Pay: $14–$18 per hour, based on experience.
Schedules vary based on studio needs and may include:
- Morning shifts
- Afternoon and evening shifts
- Saturdays
- Additional hours during recitals, competitions, summer camps, registration periods, and other special events
For the right candidate, this position has the opportunity to grow into a full-time leadership role.
Why You'll Love Working Here
Every day is different.
You'll help children discover their passion, celebrate milestones with families, support exciting events, build relationships, and play an important role in the daily success of two growing dance studios.
If you enjoy staying busy, love serving people, take pride in your work, and want to be part of a positive team that makes a difference every day, we'd love to meet you.
To Apply
Please submit:
- Your resume
- A brief cover letter telling us why you'd be a great fit
- Any relevant customer service, sales, retail, administrative, hospitality, or dance experience
We can't wait to meet you!
Pay: $14.00 - $18.00 per hour
Work Location: In person
