Inside Sales Manager – Taylor’s and Company
Taylor's Firearms, a leading firearms importer and distributor, is seeking an Inside Sales Manager to manage sales, customer accounts, and a dynamic sales team. We are seeking a qualified sales manager to help keep this engine running with their own skill as well as leadership of a team of driven sales representatives. The ideal sales manager has in-depth knowledge of and experience with the sales process, and excels at lead generation, relationship building, and closing deals. We’re seeking a quick learner who has strong negotiating skills — someone with a track record of success who can inspire the same in others. The role demands a leader with a sharp mind and an ability to coach, advise, motivate, or replace sales representatives to build and maintain a high-performance team. This position will require a presence at our Virginia office with various travel required throughout the year.
The Inside Sales Manager will be expected to maximize profitability and market penetration. The Inside Sales Manager will prospect new sales opportunities, foster relationships with existing accounts, grow brand awareness, ensure brand alignment in partner facilities, execute sales opportunities in that area, assign personnel to sales events, and report progress on assigned company goals.
A statement from Taylor’s CEO
The position outlined below lists basic duties and responsibilities of the Inside Sales Manager. Taylor's is looking for the right individual to really grasp the message behind our brand and become a great figurehead for the company at events and with the Taylor’s team. The right individual will learn the line, and then learn about the tools we have to increase sales and perform the daily basics of a standard sales team member. How do we keep our existing dealer base happy? How do we work with the current inventory levels and offer our customers tools to order product? These are the questions a good Inside Sales Manager would ask and strive to find solutions for. These are the types of challenges daily that this person will face. The role is designed as an acting manager, not only setting a pace for the sales office, but often setting an example of how to conduct sales. Present expectations of sales team members and be able to enforce those when necessary. This position will be in charge of "VIP" style of accounts, some that already have history, and hopefully new accounts that want to grow with us. Besides wholesale distributors, Taylor's strives to find great dealers nationwide that want to stock Taylor's product and give Taylor’s some shelf space. Setting the pace for the sales team is not the only managerial role - but be prepared to review work the sales team is putting out, including dealer and consumer sales departments. What will we accept - are we gaining new business? Are the sales team members making phone calls? What new tools, PDF flyers, promotions, etc. can keep those sales team wheels turning? Constant monitoring and push is required to manage the sales team properly, and to keep up with the output.
It's an in-depth position at the heart of Taylor's Firearms. Although seemingly small, we have made a big footprint and are looking for someone to embrace the challenges, the excitement, seize the opportunities, and grow with us.
Duties/Responsibilities:
SALES TEAM MANAGEMENT
· Supervision & completion of sales efforts to all account levels including dealers, wholesale distribution chains, and consumer/web sales
· Support and motivate a growing sales team in all ways, specifically: managing/monitoring the sales team day-to-day function, providing sales tools, offer training, performance reports, product information/training, and sales leads. Also have onboarding plans for any new hires.
· Handle customer service issues specifically pertaining to the sales department and resolve any relevant issues with the sales team. Be the liaison between the sales team and other facets of the business.
· Organize, schedule, and lead sales team meetings (make sure sales team members are on track to know what is going on, upcoming promos, results of recent weeks, etc. Make sure team members interact and get motivated to keep selling product and actively work new leads. Provide useful tools for sales team members to incorporate into their own sales methods)
· Construct all sales team directions and support to meet pre-determined revenue goals and be sure they are meeting requirements to receive their spiff.
· Monitor monthly/yearly sales goals and make sure the departments are on track to meet those goals
BE AN ACTING MANAGER
· Set an example for sales team members as an acting manager. Work your own account listing using the same procedures and processes as team members. Set an example of a good sales procedure and method.
· Set a pace for the team with realistic expectations of output.
· Develop expectations for sales team members and enforce them when necessary.
MODIFY & IMPROVE SALES PROCEDURES
· Develop and consistently update a working knowledge of company systems and procedures. Look for ways to improve systems when needed, to maximize sales output and efforts. Make recommendations for efficiency to increase productivity.
· Monitor sales software, tools, and procedures for any improvements.
SALES & PROMOTIONS PLANNING
· Constantly monitor inventory levels on various SKUs to generate specials and sales goals for the sales team. Work closely with upper management to do this, and then submit promo ideas over for graphics and tools to use for promotion. Use in house tools/team members to put these ideas into action.
· Seek out ways to move inventory on hand and increase shipment/sales volume.
· Develop a calendar for promotions, and other clever ways to get new leads and gain new business.
· Keep informed about the efforts of marketing agency to improve sales and advertising.
SHOWS & TRAVEL.
· Assist with show planning and travel arrangements when needed.
· Choose show samples for events and plan packing lists for event displays.
· Be sure staffing and rep agencies are arranged for shows as necessary.
· Be prepared for any necessary travel for the business.
· Plan dealer promotions, visits, and sales calls.
· Maintain a good relationship with distributor accounts and plan visits with them as needed.
· Travel to Distributor Shows, Buy Group Shows, Consumer Trade Shows, Sales Meeting, and other events as needed.
· Maintain a regular expense report for travel and provide to upper management.
· Explore possible venues and new events for Taylor's to attend. Stay In the know" about opportunities and the company calendar events. Make sure these are planned out and prepared for in a timely manner.
PRODUCT KNOWLEDGE
· Firearm knowledge/experience a plus
· Monitor industry trends and assist with new product ideas
· Use feedback from sales team, customers, etc. to help with improving the brand and existing product line
SKILL/ABILITY REQUIREMENTS
· Excellent computer skills with the following programs required: Microsoft Office programs (word, power point, and excel including pivot tables), email, and calendars required
· Experience with modular based accounting software (ERP), Customer Relationship Program (Zendesk) and/or software-as-a-service program experience preferred
· Fast typing speeds required
· Extensive experience in the firearms industry or sales required or the ability to learn the product line in depth
· Many years of experience leading a sales team required
· Ability to think quickly and independently while being highly motivated and results oriented
· Excellent management and follow up skills required
· Strong presentation, communication (verbal and written), organization, and time management skills
- Compensation based on experience
- Must be at least 21 years old
- Must be able to pass a full background check and drug test
- Must be able to lift 75 lbs, sit/stand for long periods of time, and be on the phone for long periods of time
Job Type: Full-time
Pay: $28.00 - $38.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Application Question(s):
Experience:
- Sales: 5 years (Preferred)
Work Location: In person
