Position Purpose
The Donor Services Coordinator II serves as a valued member of the Donor Services Team. The position delivers quality customer service at all times for its stakeholders (i.e. partner Organ Procurement Organizations-OPOs, partner tissue banks, partner eye banks, referring hospitals, medical examiner offices, funeral homes, and recovery team members), and requires high-level organizational skills in a fast-paced environment and attention to detail while multi-tasking.
This position is comprised of three major functions: (i) referral intake and triage of potential donor cases, (ii) comprehensive medical screenings, and (iii) managing case logistics.
This is an in-office position at our Gainesville location: 4581 NW 6th St Ste L, Gainesville, FL 32609.
Schedule:
- Mid Shift 12:45 pm 1:00 am EST
Wage Range:
Essential Duties and Responsibilities
Referral Intake and Case Triage
- Intake of patient referral information from various sources including hospitals, partner organizations, and medical examiners both electronically and over the phone.
- Maintains accurate and organized donor information across different platforms and databases.
- Answers incoming calls from hospitals and other donation partners regarding case logistics, donation potential, and general status updates.
Donor Eligibility and Medical Screening
- Assesses donation potential by assessing the patient's clinical course and health history; this is done through the use of electronic medical record access and working directly with hospital nurses and physicians in a professional, efficient, and precise manner.
- Communicates donor medical information to tissue processors and partners to ensure the acceptability of potential tissue.
- Collaborates with Partner Relations Management to troubleshoot challenges in real time.
- Continually monitors research requests to meet distribution needs for research tissue.
Donation Discussions and Advocacy
- Informs and supports donor families through the donation process and empowers them to make an informed decision on donation.
- Advocates for donation by highlighting the lasting impact donation gifts have on recipients. Addresses concerns families may have.
- Partners with donor families to uphold donor registries and endoflife wishes.
- Completes necessary documentation with legal nextofkin to authorize the recovery of tissue for transplant and research.
- Performs a donor risk assessment interview with families to ensure the safety of donor tissue for recipients. This includes asking sensitive medical and behavioral questions and requires tact, poise, and diplomacy.
- Acts as an expert in donation discussion and advocacy, constantly looking for ways to improve the way we engage with our donor families to improve the process and the experience for our donor families, and ultimately maximize the potential for donation and transplantation.
Case Management and Logistics
- Dispatches technicians and recovery teams to hospitals and other facilities to procure consented tissues for transplant and research.
- Actively problemsolves logistical issues to ensure the safe recovery of donated tissue.
- Coordinates closely with medical examiners and coroners to obtain a release for donation and creates recovery plans that ensure timely donation (while not interfering with autopsies and death investigation).
- Manages several active donor cases at a time with exceptional attention to detail, efficiency, and quality.
Additional Responsibilities
- Routinely provides feedback to management of Donor Services, Recovery Services, and Partner Relations regarding hospital education needs, medical review, and coordination logistics.
- As needed, assists Donor Referral Specialists with intaking calls and referrals, and triaging accordingly.
- Ability to work long hours, nights, and weekends. Ability to work a flexible schedule that spans all shifts and days.
- Actively participates in other projects and duties as assigned.
- A personal dedication to organ donation required.
- Strives to support the Mission, Vision, and Values of Lions World Vision Institute in all daily activities.
- Completes continuous training requirements to maintain proficiency and improve performance in a rapidly changing work environment.
- Additional duties as assigned.
Qualifications
To be successful in this position, an individual should be able to perform each essential duty proficiently. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.
- Demonstrate proficiency of all aspects of referral intake, donor screening, donation discussion, authorization, DRAI completion, and case management.
- Strive to maintain department performance goals.
- Demonstrate proficiency of AATB, FDA, and EBAA guidelines and regulations pursuant to LWVI eye & tissue donor screening and recovery.
- Demonstrate proficiency in LWVI donor criteria, policies, and all Donor Services protocols/SOPs and be current in all training.
Education and Experience
- Associate or Bachelor's Degree in a related field preferred.
- Minimum of one year in a DSC position or equivalent work experience or education.
- CEBT and/or CTBS certification preferred.
- Medical terminology and experience preferred.
Benefits:
- Paid time off with a starting maximum of 144.04 hours per year.
- 8 Companypaid Holidays per year.
- Medical, Dental, and Vision plan offerings for employees and their eligible dependents. All Vision plans 100% employerpaid.
- Employerpaid Employee Assistance Program, Life, Accidental Death & Dismemberment, ShortTerm Disability, and LongTerm Disability plans.
- Offerings of Supplemental Life and Accidental Death & Dismemberment for employee and their eligible dependents.
- An employee may voluntarily designate a percentage of their salary towards employersponsored 401(k). LWVI will match the employee's contribution up to 6% of the employee's salary.
- Discounts on Pet Insurance and other items such as phone plans, movie tickets, etc.
Knowledge, Skills, and Abilities
- Excellent oral / written communication and teambuilding skills, with the ability to collaborate effectively with all staff and contribute to a positive environment.
- Ability to effectively communicate professionally as a representative of the organization with external partners, donor families, and leadership.
- Ability to type >45 wpm with proficient use of basic Microsoft Office products, webbrowser, and a telephone system.
- The ability to process details pertaining to death is essential.
- Ability to facilitate selfinitiated and virtual learning.
- Position requires extensive use of the telephone, extended sitting, and long durations in front of a computer screen. Must be able to stay focused and engaged.
- Proficient in working with computers and managing several programs at a time is required.
- Able to interpret and follow written directions.
- Possess an Internet speed of at least 100mbps.
Work Environment
The work environment described here is representative of those employee encounters while performing the essential functions of the job. While performing the duties of the job, the employee is exposed to a laboratory-like environment and an office-like environment. The noise level is usually low. Open discussions about donor health and circumstances of death occur throughout the day. Equipment required for this position include but are not limited to, standard office space and equipment, standard PC equipment, printers, and telephone and/or headset.
Professional Appearance Standards
We are proud to foster a workplace that balances professionalism with personal comfort. Team members are expected to maintain a business casual appearance that reflects a clean and polished image.
Our standards permit:
- Natural hair colors
- Visible tattoos that are appropriate in nature
- Simple piercings, such as ear piercings and nose studs
All other piercings are not permitted during scheduled work hours; however, clear retainers may be worn in place of metal jewelry. Please note that certain roles may require designated uniforms or safety attire in accordance with job duties.
If you are comfortable adhering to these guidelines, we encourage you to apply. We look forward to welcoming motivated and professional individuals to our team.
As an equal opportunity employer, every qualified applicant will be considered for employment. Lions World Vision Institute does not discriminate based on race, color, sex/gender, political ideology, religion/creed, pregnancy, age, physical or mental disability, medical condition, genetic information, marital status, national origin, color, military or veteran's status, sexual orientation, gender identity, or any other status or characteristic protected by local, state, or federal laws. Lions World Vision Institute is committed to a diverse workforce and is also committed to a barrier-free employment process. In order to ensure reasonable accommodations with Title I of the Americans with Disabilities Act of 1990, individuals that require accommodations in the job application process for a posted position may contact us at (800) 214-6356 for assistance. Lions World Vision Institute will use E-Verify once you have accepted the job offer and completed the Form I-9.
Current LWVI Employees should also contact the Human Resources department to notify them of your submission.
About Lions World Vision Institute
Lions World Vision Institute is a nonprofit organization committed to honoring vision as a basic human right. Our work extends around the globe and includes donor family and recipient support, advanced tissue preparation for transplant cases, innovative research and technology development, eye bank and surgeon training programs, pediatric vision services, and community-based education in local and international communities for those who are visually impaired. With our worldwide ecosystem of eye banks, surgeons, and research leaders, we work tirelessly to honor a donor’s gift by protecting and supporting sight restoration for hundreds of thousands of people—transforming lives around the world…. So the world can see.
Work Location: In person
