Top 14 Help desk support Jobs in Gainesville Ga

Customer Support Specialist
Mujin Corp —Suwanee, GA
- $20 - $30 an hour
- Weekends as needed
- Mid-level
- Office
- High school diploma or GED
- Paid training
- Health insurance
Quick Apply
Help Desk Technician (Tier 2)
Snap Tech IT —Cumming, GA
- $55,000 - $65,000 a year
- Full-time
- Mid-level
- Windows
- Driver's License
- Paid holidays
- Health insurance
IT Support Technician
MIS Solutions —Suwanee, GA
- $45,000 - $55,000 a year
- Weekends as needed
- Background check
- Up to 50% travel
- Software troubleshooting
- Health insurance
- Dental insurance
Quick Apply
Systems Administrator
Snap Tech IT —Cumming, GA
- $70,000 - $95,000 a year
- Full-time
- 5 years
- Office
- Windows
- Paid holidays
- Health insurance
Director of Information Technology
TAKEUCHI MFG U S LTD —Pendergrass, GA
- Full-time
- Azure
- Computer Science
- Office
Quick Apply
2d
Associate Product Manager
Delaney Co —Sugar Hill, GA
- $70,000 - $80,000 a year
- Microsoft Outlook
- Mid-level
- Office

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Desktop Support Specialist
University of Georgia OVPR IT —Athens, GA
Areas of responsibility include, but are not limited to: desktop support (Windows/Mac), device imaging, printer management, device inventory, device management…
$55,706 a year
Quick Apply
1d
IT Support Center Specialist
Jackson Healthcare —Alpharetta, GA
Ask technical questions and explain technical issues in a way that less technical people will easily understand. Technical support: 3 years (Preferred).
From $26.92 an hour
Quick Apply
10d

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Help Desk Analyst 2 [must have Citrix and VDI] - Madison County, OH/On-Site
Software Technology Inc —Madison County, OH
Manage clients or their own company Citrix systems, VDI and its other technologies. The engineer is responsible for taking care of all the administration tools…
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Service Desk Technician
Community Choice Financial Family of Brands —Dublin, OH
Experience performing basic network troubleshooting in an enterprise. Plans include dental, vision, short-term and long-term disability plans, supplemental life…
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Customer Support Specialist

Mujin Corp -
Suwanee, GA

Quick Apply

Job Details

Full-time
$20 - $30 an hour

Benefits

Paid training
Health insurance
Dental insurance
Paid time off
On-the-job training
Parental leave
Vision insurance
Referral program

Qualifications

Live chat
Multilingual
High school diploma or GED
Managing clients in a customer support role
JavaScript
Customer support
Python
Ticketing system technical support

Full Job Description

Mujin is the future of industrial robotic systems in production and distribution environments. Our technology gives robots perception and awareness, enabling them to take on more advanced tasks. Our aim is to revolutionize the use of robotics within industry to free human resources from labor-intensive tasks to focus on more intellectual challenges.

We are seeking a skilled and motivated Customer Support Specialist to join our customer support team. This role is responsible for providing timely, accurate, and helpful assistance to customers via multiple channels, ensuring a positive and seamless user experience. The successful candidate will work closely with the manager to maintain and enhance our customer support platform, ensuring a seamless experience for our clients.

Responsibilities:

Respond to customer queries in a timely and accurate way, via phone, email or chat
Identify customer needs and help customers use specific features
Provide service response while upholding excellent customer service standards to Mujin’s clients
Serve as the front line in receiving support calls and routing/escalating issues as required to ensure client satisfaction
Communicate regularly with the leader/ team regarding recurring issues and signs of frustration from clients
Maintain and update the customer support website, ensuring all documentation such as manuals and spare parts lists are current
Assist in the transition from a traditional phone line to a chat service, including the maintenance of a chatbot system
Develop and update mobile applications for both Android (APK) and iOS platforms
Collaborate with the service team to integrate APIs for data retrieval and system communication
Manage customer tickets and ensure proper documentation in accordance with service level agreements (SLAs)
Participate in the development of security measures for web hosting and application platforms
Provide customer support via phone and email, following scripts for consistent communication
Work on the continuous improvement of the customer support portal, tailoring it to individual customer needs

Requirements:

High school diploma + 2 years relevant customer service experience
Excellent communication and interpersonal skills
Experience using help desk software and remote support tools
Understanding of Python programming, with a willingness to learn and apply new skills
Strong problem solving abilities and attention to detail

Other nice to haves:

Familiarity with our industry is a plus
Basic knowledge of HTML, CSS, and JavaScript for web development
Familiarity with mobile application development environments for Android and iOS
Multi-lingual skills are a plus, especially French

Key soft skills needed for success in this role include:

Strong communication skills and the ability to follow detailed instructions and scripts
Detail-oriented with a focus on documentation and the ability to manage multiple tasks efficiently
A proactive approach to problem-solving and the ability to work under tight deadlines
A team player attitude with the enthusiasm to learn and grow within the company

Physical Demands/ Work Environment:

Ability to travel up to 15% of the time
Availability to provide support during nights, weekends, and as needed
Prolonged periods of sitting at a desk and working on a computer
Warehousing/ and Industrial work environment

This Position Description is intended to describe the essential job functions, the general supplemental functions and the essential requirements for the performance of this job. It is not to be construed as an exhaustive statement of all supplemental duties, responsibilities, or non-essential requirements.

Mujin is proud to be an Equal Employment Opportunity employer.

Pay: $20.00 - $30.00 per hour

Benefits:

Dental insurance
Health insurance
On-the-job training
Paid time off
Parental leave
Referral program
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

help desk support jobs in gainesville ga

Customer Support Specialist

Help Desk Technician (Tier 2)

IT Support Technician

Systems Administrator

Director of Information Technology

Associate Product Manager

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