The Network Engineer I-OSC is primarily responsible for the support of internal and customer physical and virtual networking, and firewall management with a fundamental understanding of those specialties including any associated automation. The candidate must demonstrate the ability to successfully analyze and perform technical and process-based problem resolution with an emphasis on customer satisfaction. The candidate must be well versed in Network technologies and display a desire to continuously grow and improve both technical and soft skills.
This position is a part of the Operations Service Center, a 7 x 24 x 365 organization, which means the position requires shift work. This position is for 2nd Shift: 4p - 1a; and can include 1 weekend day, per week. Example schedules include Sunday - Thursday or Tuesday - Saturday.
RESPONSIBILITIES, other duties may be assigned.
Be a part of a 24x7x365 Operations Service Center and be flexible in availability as needed
Develop and maintain a thorough knowledge of the assigned task(s), functional area(s) or project(s)
Manage your assigned tickets to ensure SLA compliance and customer satisfaction
Deliver customer-focused support through phone calls and ticket-based communications
Troubleshoot network port, HSRP and OSPF configuration issues
Conduct firewall rule changes and understand prefix and access lists
Read and comprehend traceroutes
Monitor alerts on alert board and conduct basic troubleshooting
Create A, C, and MX records using basic knowledge of DNS
Maintain/troubleshoot VPN’s and ability to check Phase 1 and Phase 2
Triage and escalate tickets according to QTS policy
Oversee new and existing equipment, hardware, and software upgrades
Administer all network equipment – switches, routers, firewalls, and associated software.
BASIC QUALIFICATIONS
BS degree in Computer Science, Management Information Systems, Engineering or other related field or equivalent professional experience
Three or more years of progressive IT engineering experience
Proficiency in configuring and troubleshooting Cisco routers and switches.
Familiarity with data center networking concepts, including VLANs, BGP, OSPF, and MPLS.
Knowledge of network monitoring tools and protocols (SNMP, NetFlow, etc.).
Strong analytical and problem-solving skills.
Excellent communication and teamwork abilities.
Solid understanding of security and network/distributed computing concepts
General experience with DDOS and traffic mitigation techniques
Working knowledge of networking technologies, concepts, and industry trends
Proficient in analysis, troubleshooting, problem solving, testing, re-creating, and resolution
Knowledge of current networking technologies, including Cisco, Juniper, or similar network hardware
Familiarity with network monitoring and analysis tools.
US Citizenship for this position is required by law due to federal customer contracts
PREFERRED QUALIFICATIONS
Two or more years of experience with a service provider, preferably in a Data Center environment.
Experience working in a NOC environment
Related technology certifications (CCNA/CCNP, JNCIA, Network+, Security+, etc.)
Familiarity with NSX virtual networking
Familiar with Juniper network devices with ability to navigate Junos
Knowledge of ITIL
Familiarity with ServiceNow
Working knowledge of BGP and OSPF
Proficient with IP subnetting
KNOWLEDGE, SKILLS AND ABILITIES
Ability to communicate effectively with clients, vendors, and colleagues
Orderly documentation, time management, and planning skills
Excellent written and oral communication, problem solving, and process management skills
Ability to work well within a team environment in a matrixed organization
Strong customer relations skills
Ability to learn and apply new technology and methodologies in a distributed environment
TOTAL REWARDS
This role is also eligible for a competitive benefits package that includes medical, dental, vision, life, and disability insurance; 401(k) retirement plan; flexible spending and HSA accounts; paid holidays; paid time off; paid volunteer days; employee assistance program; tuition assistance; parental leave; military leave assistance; QTS scholarship for dependents; wellness program, and other company benefits.
This position is Bonus eligible.
This position is eligible for a 10% shift differential.
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We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, Genetic Information & Testing, Family & Medical Leave, protected veteran status, or any other characteristic protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or discrimination claim.
The "Know Your Rights" Poster is included here:
Know Your Rights (English)
Know Your Rights (Spanish)
QTS is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to [email protected] and let us know the nature of your request and your contact information.
