Dental Clinic Receptionist
POSITION SUMMARY, Receptionist
Supervisor: Dental Programs Manager
POSITION SUMMARY The Dental Clinic Receptionist will be responsible for supporting the front end operation of the clinic to offer patients an excellent experience. Duties include helping patients at the front desk, working with staff to create an efficient schedule, and working with the administrative team to process clinic income and expenses.
PRIMARY ACCOUNTABILITES
Achieve Results
1. Ensure all patients enjoy a positive experience, and are treated with the care and compassion expected.
2. Ensure all patient records and related documents are managed and maintained timely, accurately, and consistent with all HIPAA and related regulations and requirements.
3. Affect favorable billing and collection outcomes. Ensure all patient services and billing information is collected and submitted timely and accurately.
Operational Excellence
4. Ensure all tasks provided and associated with patient care, patient administrative processes, and related duties comply with all regulatory and accreditation standards, as well as clinic policies and procedures.
Relationships
5. Develop favorable relationships with all patients. Instruct patients and their family members on general oral health care and/or information related to pre-treatment care as appropriate.
6. Establish favorable working relationships with all staff members associated with clinic operations, including dental hygienists, dentists, and related staff.
Stewardship and Professionalism
7. Uphold and consistently represent the values and mission of the organization at all times. Represent the organization in a highly professional manner at all times.
8. Ensure compliance and attention to all corporate policies and procedures.
ESSENTIAL FUNCTIONS
1. Plan and carry out dental business operations to ensure excellent patient support services.
2. Oversee daily office activities.
3. Ensure that patient appointments, cancellations, and last-minute adjustments are handled properly.
4. Respond efficiently to patient and doctor needs and inquiries.
5. Ensure the delivery of quality dental care to patients.
6. Resolve patient issues in accordance with company policies and procedures, healthcare regulations, and dental board standards.
7. Organize and present payment schedules to patients.
8. Manage specialist referral process.
9. Write business correspondence and reports.
10. Run and analyze patent and procedure reporting.
11. Maintain patient data according to regulations and company policies.
12. Ensure that records are stored securely and in compliance with privacy and security regulations.
13. Adhere to all HIPAA regulations.
14. Take responsibility for the appearance and functionality of the clinic.
15. Communicate organizational messages to staff.
16. All other duties as assigned.
POSITION REQUIRMENTS
Education
High school diploma or equivalent required.
Certificate in Dental Assisting program preferred.
Experience
Demonstrated success with clear thinking and ability to reorganize as needed.
Demonstrated success in working independently, prioritization and problem solving.
Demonstrated success in organization abilities.
Demonstrated success in computer skills including ability to use computer for scheduling, word documents and reasonable keyboard skills.
Demonstrated success in customer service/patient services or working with the general public, preferably in a medical or dental care facility.
Demonstrated success in managing difficult customer situations
Knowledge of dental practices and procedures.
Working Conditions
- Normal clinic working environment. Requires good verbal and written communication skills. Must be able to speak and read the English language.
- Ability to move freely (standing, stooping, walking, bending, pushing and pulling).
- Ability to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.
Blood Borne Pathogen Exposure
Category II: Job classification includes employees who are likely to have SOME occupational exposure to blood borne pathogens because Category I tasks may occasionally be required.
Pay: From $16.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Retirement plan
- Vision insurance
Experience:
- dental or medical reception: 1 year (Preferred)
Ability to Commute:
- Wytheville, VA 24382 (Required)
Work Location: In person
