Catholic Charities is looking for the right people; people who wish to serve their community as a part of a family friendly organization doing good within the Houston-Galveston area. We attract and retain the best talent by investing in our employees. People of all faiths helping people in need.
Case Navigator works with clients facing eminent risk homelessness to stabilize housing and remove barriers. Responsibilities will include assessing clients' needs, coordinating supportive services, and assisting them in accessing housing resources. Responsible for working with clients as they navigate the program, providing guidance, advocacy, and support throughout their journey towards housing stability.
Case Navigator will assist clients in a short-term case management program to resolve issues to create housing stability by assessing clients using the EMPath matrix. Clients will be connected to internal and external resources to support the household with rent and utility assistance, employment services, food, counseling, benefits etc. Case Navigator will utilize the Homeless Management Information System to record data and maintain up to date physical files.
What you Deliver
Conduct eligibility screening to understand the unique needs and challenges of at-risk individuals or families
Identify strength and barriers to housing stability, such as substance abuse, behavioral health, employment, or legal concerns and connect to appropriate resources
Assists families and individuals with establishing and meeting housing and related goals, and identifying appropriate steps towards achieving goals, including modifying goals as needed, and evaluation of progress. Carries a caseload of families & individuals, which may include home-based case management.
Meet with clients twice a month to check in on goal progress and adjustments needed to ensure household is self-sufficient at program end.
Maintains precise and accurate documentation of case management services, including client files and entries into the program databases. Prepare reports and data analysis to track the program's progress and outcomes, as required by program funders and management.
Offer support and guidance to help clients overcome obstacles and maintain their housing stability. Be prepared to handle crisis situations, such as eviction threats or emergencies, and connect clients to appropriate resources and services.
Conduct home visits and inspection to ensure unit meets HUD housing standards (NSPIRE)
Performs other duties as assigned.
The Expertise We're Looking For
Bachelor degree in social work, psychology or related field required.
Two (2) years of case management experience within the homelessness services, housing programs, or social service.
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One (1) year of case management experience preferred
NSPIRE Inspector Training (provided by agency- must pass within first 90 days of employment)
Valid Texas Driver’s License
The Skills and Assets You Bring, and More
Experience working with clients with a trauma informed mindset
Flexible and effective team player, able to adapt to changes and a busy workplace environment.
Knowledge and experience of housing issues and available resources.
Knowledge of EMPath case management model.
Experience and knowledge with the challenges of and resources for those at-risk of homelessness.
Ability to work with diverse communities.
Excellent organizational skills and an ability to self-motivate.
Excellent written/verbal communication and people skills.
Intermediate MS Office skills: including Word, Outlook, and using internet.
Ability to work under pressure, address multiple priorities and meet deadlines.
Ability to identify key issues in problem solving and implement effective and creative solutions
Knowledge of housing resources, social services, and community resources.
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Catholic Charities is an equal opportunity employer. We actively foster an environment that is free of racism, discrimination, bias, and harassment where all individuals are treated with dignity, safety, and respect. Successful applicant must comply with federal contractor vaccine mandate requirements.
The work you do will help us advocate for the vulnerable among us, a network of support services to people of all ages and from all walks of life and religious backgrounds.
