Top 10 Technical support specialist Jobs in Gardner, Ma

SENIOR TECHNICAL SUPPORT SPECIALIST
City of Worcester —Worcester, MA
- $93,232 - $122,661 a year
- Full-time
- Bilingual
- Computer Science
- Customer service
Desktop Support Specialist II
Smile Partners USA —Leominster, MA
- Full-time
- Computer science
- Mid-level
- 3 years
Quick Apply
Technology Support Specialist
Berlin-Boylston Regional School District —Boylston, MA
- $21 - $22 an hour
- Part-time
- System design
- Mid-level
- Ability to climb stairs
Help Desk IT Support Specialist
Ayacht Technology Solutions —Lancaster, MA
- Background check
- Writing skills
- Pass drug screening
Office Operations & Customer Support Specialist
TPE Solutions, Inc. —Shirley, MA
- $55,000 - $70,000 a year
- Full-time
- Microsoft Outlook
- Mid-level
- Office
- Profit sharing
- Health insurance
Quick Apply
13d
Seasonal, Operations Technical Specialist (Part Time)
H&R Block —Leominster, MA
- $16.06 - $24.09 an hour
- Full-time
- Microsoft Outlook
- Mid-level
- Office
- Health insurance
- Employee assistance program

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SENIOR TECHNICAL SUPPORT SPECIALIST

City of Worcester -
Worcester, MA

Apply Now

Job Details

Full-time
$93,232 - $122,661 a year

Qualifications

Customer service
Data recovery
NoSQL
Server backup and recovery
SQL
Driver's License
Math
Cloud service support
Virtualization
Data backup
System deployment
Network monitoring
System performance monitoring
Database software proficiency

Full Job Description

The City of Worcester is an EEO/AA Employer. Preference is given to Worcester residents.

If you wish to apply for this position, the deadline is Open Until Filled. Please note the following application options for this position:

By Mailing to the Department of Human Resources, ATTN: SENIOR TECHNICAL SUPPORT SPECIALIST , 455 Main Street, Room 109, Worcester, MA 01608
(If applying via US Mail, please include a completed Application Questionnaire & VSID)

Title:

SENIOR TECHNICAL SUPPORT SPECIALIST

Department/Division:

Innovation and Technology

Apply Start Date:

06/26/2026

Apply End Date:

Open Until Filled

Type:

Full Time

Hours:

40 Per Week

Wage:

$93,232 - $122,661 annually

Description:

SENIOR TECHNICAL SUPPORT SPECIALIST
DEPARTMENT OF INNOVATION AND TECHNOLOGY
CITY OF WORCESTER

The City of Worcester is seeking qualified applicants for a Senior Technical Support Specialist in the Innovation and Technology Department. Under the direction of the Infrastructure Manager, the position will support the City’s hybrid infrastructure by administering identity services, and both on‑premises and cloud‑based systems. It maintains system reliability through daily readiness checks, network monitoring, patching, and security control implementation while deploying and managing workloads in Azure and Nutanix NC2. The position contributes to data governance, manages configuration policies, and executes backup and restoration procedures. The position is instrumental in supporting core IT infrastructure. The ideal candidate will participate in the design, implementation, and maintenance of systems necessary to support City of Worcester operations and innovations.

Bilingual applicants are encouraged to apply.

ESSENTIAL ELEMENTS:

Administer and maintain servers, including Windows, SQL Server, and Citrix environments.
Monitor network performance, investigate outages or performance degradation, and remediate issues.
Perform daily system readiness checks (disk space, service availability, connectivity, and profile issues).
Implement security controls and apply required patches in alignment with established security policies.

Configure and maintain Nutanix environment, both on-premises and NC2 in Azure.
Assist in configuration and maintenance of the City’s data governance and security platforms.
Perform backup and restoration tasks, following established backup topology and documented procedures.

Assist with infrastructure upgrades and equipment deployments under the guidance of the Infrastructure Manager.
Administer the Microsoft 365 environment, including Entra, Intune, and Exchange Online, and on-premises Active Directory.
Implement and update Group Policy Objects (GPOs) according to established standards and requests, manage corresponding Intune device configurations and conditional access policies.
Maintain accurate technical documentation and follow established procedures and runbooks.
Participate in the on‑call rotation to support 24/7 operations.
Work outside normal business hours for system maintenance windows, critical incident response, and emergency repairs.
Other duties as assigned.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:

Strong knowledge of network and server management, data backup and recovery, and IT security
Strong problem-solving and analytical skills
Knowledge of municipal functions and business impact associated with a technology outage
Ability to manage multiple complex projects and competing priorities; perform multiple tasks in an organized, detailed, and timely manner and meet deadlines
Strong system administration skills
Understanding of security best practices
Familiarity with deployment techniques (and tools) in a distributed environment
Basic monitoring techniques in a dynamic environment
Basic understanding of relational and non-relational databases
Ability to exercise independent judgment and take action on it
Excellent analytical, mathematical, and creative problem-solving skills
Excellent listening, interpersonal, written, and oral communication skills
Logical and efficient, with keen attention to detail
Highly self-motivated and directed
Ability to effectively prioritize and execute tasks while under pressure
Strong customer service orientation
Experience working in a team-oriented, collaborative environment
Regular onsite attendance is required

MINIMUM REQUIREMENTS:

Bachelor’s degree in computer science, or a related field; OR
- Any equivalent combination of education, training and five (5) years of experience which provide the required knowledge, skills and abilities to perform the required duties of the position will be considered in lieu of the above-mentioned requirements

Five (5) years of related experience in technology infrastructure implementation and support
Three (3) years of experience with MS SQL Server
Three (3) years of system administrator experience
Two (2) years of experience with Microsoft 365 administration
Experience with native cloud computing and hypervisor technologies
Excellent written and verbal communication
Reliable transportation to travel between required locations.
Valid driver’s license
Ability to obtain and maintain CJIS certification; must be CJIS eligible.

PREFERRED REQUIREMENTS:

Three (3) years of experience in the design, implementation and maintenance of Entra Active Directory
Three (3) years of experience in the design, implementation and maintenance of Microsoft 365 tenant
Three (3) years of experience in the design, implementation and maintenance of Microsoft Azure tenant
Three (3) years of experience supporting iOS and Android devices in an Intune environment
Experience with maintaining Linux servers
Experience managing complex technology projects and critical incidents
Experience with ITIL or other IT service management frameworks, including configuration management
Understanding of Massachusetts Public Records regulations and CJIS regulations

SALARY RANGE: $93,232 - $122,661 annually, full-time, exempt, with an excellent benefits package.

To apply, please visit: www.worcesterma.gov/employment or send resume and cover letter to: City of Worcester, 455 Main Street, Room 109, Worcester, MA 01608. OPEN UNTIL FILLED, applications received prior to or on FRIDAY, JULY 10, 2026, will receive preference. Preference is given to Worcester residents. The City of Worcester is an equal opportunity, affirmative action employer. Women, minorities, people with disabilities and protected veterans are encouraged to apply. Direct inquiries to: City Hall, Human Resources, Room 109, 508-799-1030, [email protected].

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technical support specialist jobs in gardner, ma

SENIOR TECHNICAL SUPPORT SPECIALIST

Desktop Support Specialist II

Technology Support Specialist

Help Desk IT Support Specialist

Office Operations & Customer Support Specialist

Seasonal, Operations Technical Specialist (Part Time)

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