POSITION OVERVIEW:
Primary responsibility of Supervisor, Forward Stocking Operations is to supervise the day to day operations and administrative responsibilities of the Asurion forward stocking locations for various in-home client programs. This person serves as an integral part of the Supply Chain Management support team in providing support and ensuring smooth and effective operations and will provide a variety of professional, fiscal, administrative, and/or clerical services to department and management.
As a Supervisor within Asurion you will promote teamwork, collaboration, quality/production standards, professionalism and integrity to ensure that departmental results are delivered in accordance with Asurion Core Values.
ESSENTIAL JOB SKILLS/DUTIES:
- Plan, and implement warehouse operations as well as administrative support to meet quality and productivity metrics as well as overall business needs
- Supervise teams to ensure product arrival dispositions according to process, inventory and shipping protocols are followed
- Troubleshoots issues related to office management, including telephony, computers, printers, and facilities
- Maintains inventory accuracy by researching and performing follow-ups when discrepancies arise
- Update department work instructions and improve process flow
- Performs miscellaneous job-related duties as assigned by manager
- Collaborate regularly and effectively across departmental boundaries
- Monitor and update applicable management software programs as needed
- Facilitate and supervise company vehicle parking, maintenance and overall compliance
- On a daily basis operate in compliance with Federal, State and Local authorities
- Other duties as assigned
SKILLS:Technical skills:
- Knowledge of supply chain integration, logistics network designs and warehouse best practices
- Proficient in Microsoft (Word, Excel and PowerPoint)
- Ability to navigate and root cause opportunities to seek resolution
- Excellent ability to handle ambiguity and adapts readily and easily to changes
- Excellent verbal and written communication, presentation and team facilitations skills
- Must be able to multi-task in a dynamic environment
- Ability to own and set priorities
- Specific vision abilities that may be required by this job including close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Vocal communications are required for expressing or exchanging ideas by means of the spoken word and/or to communicate with customers and/or clients. Hearing is required to perceive information at normal spoken word levels and in environment with loud machinery.
- Exposure to heat, cold, dust, noise, chemicals, and such matters as asks for overtime or shift work. Exposure to various materials including cardboard, various metals and plastics. Exposure to moving equipment and objects in the immediate work area such as automated machinery, fulfillment line, heavily laden carts, and forklifts. Exposure to instruments or material with sharp edges which may involve the risk of injury.
Soft/Leadership skills:
- Active listener; strong communication - verbal and nonverbal
- Good analysis; solves basic problems
- Manages time; takes direction from leader
- Builds relationships with teammates
- Basic understanding of the products and services offered
- Adaptable to change; manages change in work priorities
- Contributing team member and pursues relationships to advance work
- Provides peer to peer feedback
- Inspires peers through engagement and team support
- Accountable for own performance and supporting efforts of team, acting with a customer first mindset.
EDUCATION AND EXPERIENCE:
Required Education and Experience
- 3 years of relevant experience
- B.S. in Supply Chain Management, Business, or Industrial Engineering (preferred)
NOTE: THIS JOB DESCRIPTION IS NOT DESIGNED TO COVER OR CONTAIN A COMPREHENSIVE LISTING OF ACTIVITIES, DUTIES OR RESPONSIBILITIES THAT ARE REQUIRED OF THE EMPLOYEE. DUTIES, RESPONSIBILITIES, WORKING CONDITIONS, PHYSICAL DEMANDS, AND ACTIVITIES MY CHANGE OR NEW ONES MAY BE ASSIGNED AT ANY TIME WITH OR WITHOUT NOTICE.
ASURION PROVIDES EQUAL EMPLOYMENT OPPORTUNITIES TO ALL EMPLOYEES AND APPLICANTS FOR EMPLOYMENT AND PROHIBITS DISCRIMINATION AND HARASSMENT OF ANY TYPE WITHOUT REGARD TO RACE, COLOR, RELIGION, AGE, SEX, NATIONAL ORIGIN, DISABILITY STATUS, GENETICS, PROTECTED VETERAN STATUS, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, OR ANY OTHER CHARACTERISTIC PROTECTED BY FEDERAL, STATE OR LOCAL LAWS.
THIS POLICY APPLIES TO ALL TERMS AND CONDITIONS OF EMPLOYMENT, INCLUDING RECRUITING, HIRING, PLACEMENT, PROMOTION, TERMINATION, LAYOFF, RECALL, TRANSFER, LEAVES OF ABSENCE, COMPENSATION AND TRAINING.
