At Dollywood Parks & Resorts, we create memories worth repeating! We are seeking a Tolls Attendant who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together while caring deeply about our brand.
We want to work alongside someone who acts as an extension of our mission, values, and culture. The ideal Tolls Attendant will be equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator.
The Tolls Attendant is responsible for all aspects of the toll booth operation, to include safety, friendliness, cleanliness and line speed within assigned areas.
Additionally, the ideal candidate will be able to display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.
Summary of Essential Functions and Responsibilities
- Greets guests and initiates friendly interaction. Provide guest excellence, which exceeds expectations, answers questions, and provides park information
- Effectively uses empowerment to ensure Dollywood’s 100% Satisfaction Guarantee policy is implemented
- Effectively performs in the role of Tolls Attendant to include (but not limited to):
- Accurately sells parking tickets and processing online sales
- Efficiently processes cash and credit card transactions in accordance with accounting procedures
- Provides directions to meet Guest needs for refunds, exchanges and other special needs
- Manages cash funds, deposits, and credit card balancing to ensure all revenue is collected and balanced daily
- Promotes the value of Preferred and Valet Parking
- Facilitates traffic in areas of responsibility to ensure smooth and consistent flow of traffic
- Completes daily written reports and turn in any necessary paperwork to Cash Office
- Operates vehicles/work each position in all weather conditions
- Maintains a sense of urgency toward area of operation to reduce Guest wait time
- Uses time productively to include sweeping, clearing cobwebs, straightening cones, and other similar items
- Assists with other areas in parking as needed/requested by Management
- Wears and maintains a themed costume issued by Dollywood
- Performs special projects as directed by Management
- Attends all required Training Classes and Meetings
- Complies with safety and security directives, policies and procedures to ensure Hosts/Guests safety at all times
- Reacts calmly and quickly in stressful/emergency situations. Physically assist Guests throughout the area as required
- Visually observes guest actions during operation to prevent safety hazards
- Initiates friendly interaction with guests
- Works varying hours and at different areas when needed
- Maintains confidentiality at all times
- Follows all safety standards to include reporting any violation of standards
Management reserves the right to change and/or add to these duties at any time
Education and Experience Requirements
- Must be minimum of 14 years of age
- Must be able to operate Ticket Sales System, scanners, phone equipment, and mobile payment processors
- Must successfully complete a pre-employment background check including drug screen
Knowledge, Skills, and Abilities
- Must be able to project Dollywood’s image by being genuinely friendly and caring and by taking pride in their work
- Must be self-motivated and discipline
- Must be able to prioritize and complete work assignments on a timely basis
- Must maintain strict confidentiality and judgment regarding privileged information
- Must be willing to constantly improve
- Must have professional appearance with good personal hygiene
- Friendly, outgoing, polite, courteous, honest, dependable, mature, positive attitude and good judgment to make sound decisions
- Must promote and support a “team” work environment by cooperating and helping co-workers
- Must adapt to changes easily
- Must tolerate a fast-paced environment
- Must be sensitive to the needs of our Guests and feel empowered to take action to meet their needs within company guidelines
- Must be able to remain attentive and alert
- Excellent verbal communicator – accurate, consistent and detailed
- Able to display and live out our Lead with Love principles, strongly rooted in the Dollywood Company culture, by being: patient, kind, trusting, unselfish, truthful, forgiving, and dedicated
- Able to smile and make eye contact to make a friendly impression when greeting guests, vendors and other employees
- Must have manual dexterity necessary to complete all job duties
- Able to work in a small, confined area
- Able to comprehend instructions and retain information
- Able to learn additional ticketing system functions
- Able to move about and react quickly in emergency situations
- Able to maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
- Give two weeks’ notice for requested days off and have all necessary schedule changes approved by leadership
- Able to tolerate stress due to job responsibilities and serious consequences of making an error
- Able to operate a fire extinguisher
- Able to tolerate detergents and chemicals
- Able to be flexible to handle frequent changes in priorities
- Must be willing to perform other work functions as assigned
- Able to memorize safety standards & scripted material
- Able to memorize cash handling procedures
- Above average attention to detail and accuracy of information
- Must be able to learn computer, Ticket Sales System, computer scanning equipment, and printer equipment
- Must be able to operate Ticket Sales System, scanners, phone equipment, and mobile payment processors
Physical and Cognitive Requirements
- Lifting and Carrying: Position may require occasional to frequent lifting of up to 50 lbs. utilizing company’s safety guidelines for safe lifting
- Mobility: Position may require intermittent to prolonged sitting, standing and/or walking for duration of shift, up to 13 hours. Employees may also be required to travel to various areas on property which may include changes in terrain, stairs and uneven surfaces
- Repetitive Movements: This position may require performing repetitive movements and tasks throughout the shift, including repeated use of hands, arms or other body parts as part of typical job functions
- Environmental Conditions: This position requires the ability to perform work tasks in varying weather conditions to include extreme cold and heat. Employees may be required to work indoors and outdoors
- Cognitive and Sensory Requirements: This position requires strong cognitive skills, including the ability to think critically, solve problems, process and retain information, have attention to detail and communicate effectively using approved methods
- Able to push and/or pull
- Able to bend at the waist and knees for long periods of time
The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
