Top 12 Service desk manager Jobs in Geismar, La

Systems Administrator
Exigo Technology Services, LLC —Baton Rouge, LA
- Weekends as needed
- Azure
- Research
- Mid-level
SAAS Support Manager
365 Labs —Baton Rouge, LA
- $70,000 - $80,000 a year
- Full-time
- Mid-level
- Office
- Bachelor's degree
Quick Apply
Support Analyst II
Exigo Technology Services, LLC —Baton Rouge, LA
- Weekends as needed
- Hybrid work
- Google Workspace
- Microsoft Excel
- Microsoft Outlook
Service Delivery Manager
Lockstep Technology Group —Baton Rouge, LA
- Full-time
- Mid-level
- Office
- 3 years
- Paid holidays
- Disability insurance
Quick Apply
9d
Service Desk Analyst 1
Louisiana State University —Baton Rouge, LA
- Full-time
- Background check
- Mid-level
- Office
- Paid holidays
- Dental insurance
1d
IT Technician/Network Manager
EWF —Baton Rouge, LA
- $35.76 an hour
- Contract
- Background check
- Spanish
- Computer Science
Quick Apply
14d
Technical Support Specialist
Booth and Associates —Baton Rouge, LA
- Computer Science
- Research
- Mid-level
Quick Apply
9d
Southern University System – Southern University System – SU SYSTEM | Chief Information Officer
Baton Rouge, LA
- Weekends as needed
- 7 years
- Computer Science
- Master's degree
Senior Engineer
Exigo Technology Services, LLC —Baton Rouge, LA
- Weekends as needed
- Hybrid work
- Computer science
- Computer Science
- Office
Account Manager
Verified Credentials —United States
- Overtime
- Background check
- Mid-level
- Bachelor's degree
Quick Apply

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Systems Administrator

Exigo Technology Services, LLC
Baton Rouge, LA

Apply Now

Job Details

Qualifications

Network topology design
Customer communication
Hardware maintenance
Public Cloud
Windows
Cloud service support
Remote access management
WAN
Networking equipment (troubleshooting support)
SAN
Network security appliance implementation
VPN management
Identity and access management (IAM) solutions
Network Attached Storage (NAS)
Hardware diagnostics
Active Directory management
Identity & access management

Full Job Description

Managed Services | Server Administration | Network Infrastructure | Microsoft Platforms | Cloud & On-Premise Support

Job Purpose

Exigo Technology Services is seeking a Systems Administrator to join its managed services team and support large and small client infrastructure, both on-premise and in the cloud, using Exigo’s tools, standards, and service delivery processes.

The Systems Administrator supports network infrastructure, Microsoft platforms, Windows Server environments, Active Directory, domain infrastructure, identity management, server setup and management, cloud and on-premise systems, and network administration. This role requires strong troubleshooting ability, current technical knowledge, and a results-oriented approach to supporting customer infrastructure.

Role Snapshot

Role Level

Systems administration / infrastructure support

Primary Focus

Server, network, cloud, Microsoft platform, backup, storage, and customer infrastructure administration

Customer Interaction

Direct communication with customer liaisons, client users, and customer IT contacts for support, planning, and issue resolution

Internal Interaction

Works with managed services team members, lead consultants, desktop support, field technicians, service leadership, and vendors

Schedule

Remote and occasional onsite support; after-hours or weekend support may be required based on customer needs

Main Responsibilities

Server, Platform & Infrastructure Administration

Configure, support, troubleshoot, and maintain servers across customer environments.

Manage servers including email, print, backup, and other application or infrastructure servers and their associated operating systems and software.

Support Windows Server 2016 or higher, Active Directory, domain infrastructure, identity management, server setup, maintenance, and administration.

Perform remote support and occasional onsite support for customer infrastructure and escalation needs.

Support cloud and on-premise infrastructure environments in accordance with documented standards and customer requirements.

Network, Firewall & Security Support

Configure, troubleshoot, and support routers, firewalls, VPN, IPsec, certificates, and related security services.

Support LAN / WAN design, topology, implementation, connectivity, and troubleshooting across customer environments.

Conduct research into networking issues, products, vendor documentation, and technical resolutions as required.

Assist with firewall, network access, remote access, and general network administration issues.

Maintain working knowledge of cloud, on-premise, and hybrid infrastructure security considerations.

Cloud, Storage & Backup Support

Maintain a general working knowledge of Microsoft Azure, Amazon Web Services, and other cloud infrastructure platforms as applicable.

Support cloud and on-premise infrastructure components, including compute, storage, backup, identity, and administrative services.

Support SAN, NAS, and other storage devices used in customer environments.

Assist with backup server support, backup software support, backup monitoring, and related troubleshooting.

Recommend appropriate hardware, software, storage, and cloud solutions based on customer requirements and Exigo standards.

Ticketing, Documentation & Service Delivery

Enter time and expense information into the customer management system on a timely basis.

Close tickets and assigned tasks with clear resolution information, supporting notes, and customer communication details.

Document troubleshooting steps, technical findings, configuration changes, and customer environment updates accurately.

Research technical issues and resolutions online and communicate findings clearly to customers and internal teams.

Follow Exigo service delivery, documentation, change control, escalation, security, and time entry procedures.

Presales, Standards & Process Improvement

Perform presales hardware and software recommendations based on customer needs, technical requirements, and Exigo best practices.

Assist in defining technology best practices for Exigo and its customers.

Keep technical processes under regular review and report recommended changes to service leadership.

Help make recommendations on customer hardware/software requirements and reasonable installation or support timeframes.

Identify opportunities to standardize, improve, automate, or better document customer infrastructure support processes.

Mentorship & Team Collaboration

Mentor desktop support and field technicians by sharing technical knowledge, troubleshooting guidance, and best practices.

Work collaboratively with managed services team members supporting the customer, including lead consultants and desktop support team members.

Provide technical guidance to internal teams when infrastructure issues require administrator-level expertise.

Coordinate with outside vendors, software providers, hardware manufacturers, telecom providers, and security providers as needed.

Maintain strong written and oral communication with customers, internal teams, and vendors.

Decision Making

Responsible for supporting and maintaining customer infrastructure and making sound technical recommendations within approved standards and procedures.

Helps evaluate customer-specific hardware, software, cloud, network, security, storage, and infrastructure requirements.

Recommends installation and support timeframes based on customer needs, technical complexity, and resource availability.

Keeps technical processes under regular review and reports recommended changes to management, service leadership, or lead consultants as appropriate.

Determines when issues should be resolved directly, escalated internally, referred to a vendor, or coordinated with customer IT contacts.

Working Relationships & Contacts

Internal Contacts

Managed services team members

Lead consultant / vCIO for the customer

Desktop support team members

Field technicians

Service Desk Manager

Operations Manager

Systems, network, security, and project resources

Customer / External Contacts

Customer liaison / point of contact

Users of the customer network

Client IT contacts

Outside support vendors

Hardware, software, cloud, telecom, and security providers

Required Qualifications

College degree or equivalent professional experience; five or more years of experience may be considered in lieu of a degree.

Two to five years of experience in network/server support services; relevant certifications are a plus.

Current and competent understanding of Windows Server 2016 or higher, Active Directory, domain infrastructure, identity management, and server administration.

Hands-on hardware troubleshooting experience.

Knowledge of LAN / WAN design, topology, implementation, and troubleshooting.

Proficiency with cloud and on-premise infrastructure concepts, including general knowledge of Azure and/or AWS.

Proficiency with SAN, NAS, and other storage devices.

Experience with VPN, IPsec, certificates, firewall administration, and other security services.

Strong written and oral communication skills.

Strong interpersonal skills, customer service orientation, and ability to work in a team-oriented, collaborative environment.

Highly self-motivated and directed with keen attention to detail.

Ability to effectively prioritize and execute tasks in a managed services environment.

Preferred Qualifications

Microsoft, networking, cloud, security, Fortinet, Cisco, CompTIA, or vendor-specific certifications preferred but not required.

Experience in a Managed Services Provider environment supporting multiple customer networks and infrastructure platforms.

Experience performing technical recommendations for hardware, software, cloud, backup, storage, and infrastructure projects.

Experience mentoring desktop support, field technicians, or service desk personnel.

Experience with customer management systems, ticketing systems, documentation standards, and formal service delivery procedures.

Core Competencies

Systems Administration

Network Troubleshooting

Customer Infrastructure Ownership

Active Directory

Server Management

Cloud & On-Premise Support

Firewall / VPN Support

Storage & Backup Awareness

Technical Research

Documentation

Mentorship

Results-Oriented Execution

Apply Now

Refine Your Search

service desk manager jobs in geismar, la

Systems Administrator

SAAS Support Manager

Support Analyst II

Service Delivery Manager

Service Desk Analyst 1

IT Technician/Network Manager

Technical Support Specialist

Southern University System – Southern University System – SU SYSTEM | Chief Information Officer

Senior Engineer

Account Manager