Top 43 Help desk Jobs in Genoa, Il

Help Desk Analyst
ARTHUR SCHUMAN MIDWEST LLC —Elgin, IL
- $60,000 - $70,000 a year
- Full-time
- Mid-level
- Office
- Analysis skills
- Paid holidays
- Health insurance
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Level I Technician
TeamLogic IT, Elgin, IL —Pingree Grove, IL
- $35,000 - $41,000 a year
- Full-time
- Computer science
- Computer Science
- Windows
- Opportunities for advancement
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Specialist Information Technology
ASSOCIATION FOR INDIVIDUAL DEVELOPMENT —Elgin, IL
- $25 an hour
- Full-time
- Word processing
- Research
- Mid-level
- Paid training
- Paid holidays
7d
IT Support Associate II, Ops Tech Solutions (OTS)
Amazon.com Services LLC —Rockford, IL
- $23.50 - $37.74 an hour
- Full-time
- Mid-level
- Windows
- Paid parental leave
- Health insurance
8d
Level II Technician
TeamLogic IT, Elgin, IL —Pingree Grove, IL
- $41,000 - $50,000 a year
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Mid-level
- Work from home
- Opportunities for advancement
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Infrastructure IT Analyst
3M —DeKalb, IL
- $95,591 - $116,834 a year
- Full-time
- 5 years
- Windows
- High school diploma or GED
- Health savings account
- Disability insurance
IT Technician
Q Center —Saint Charles, IL
- $24 an hour
- Part-time
- Computer science
- Microsoft Outlook
- Computer Science
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1d
Level III Technician
TeamLogic IT, Elgin, IL —Pingree Grove, IL
- $60,000 - $75,000 a year
- Full-time
- Hybrid work
- Computer science
- Computer Science
- 5 years
- Work from home
- Opportunities for advancement
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IT Technician II
Elgin Community College —Elgin, IL
- $57,800 - $77,067 a year
- Weekends as needed
- Laboratory
- Classroom
- Computer science
- Disability insurance
- Health insurance
9d
IT Support Specialist
Polymer Concepts Technologies, Inc —Elgin, IL
- $33.65 - $42.31 an hour
- Full-time
- Computer science
- Computer Science
- ERP systems
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4d
Simulation Support Technician (4550)
Northern Illinois University —DeKalb, IL
- $50,000.16 - $55,000.08 a year
- Part-time
- Mid-level
- University
Technology Service Technician - Information Technology
170 815 Entertainment, LLC —Rockford, IL
- $19 - $24 an hour
- Weekends as needed
- Background check
- Microsoft Outlook
- Writing skills
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IT Technician
Q - Center —Saint Charles, IL
- $24 an hour
- Part-time
- Computer science
- Microsoft Outlook
- Computer Science
Quick Apply
1d
Field Technician
LeadingIT —Woodstock, IL
- $42,500 a year
- Full-time
- Mid-level
- Dental insurance
- 401(k)
Quick Apply
MSP Tier 2
Aris Search —Elgin, IL
- Up to $75,000 a year
- Full-time
- Azure
- Mid-level
- Office
Quick Apply
Senior Computer Services Specialist
Waubonsee Community College —Sugar Grove, IL
- $24.64 - $29.69 an hour
- Full-time
- Background check
- Research
- Mid-level
- Paid holidays
- Health insurance
3d
Mobile Technician
Crystal Lake Community Consolidated School District #47 —Crystal Lake, IL
- $18.76 an hour
- Classroom
- Public school
- Middle school
- Health insurance
- Paid time off
Systems Engineer
Easy IT Support —Saint Charles, IL
- Part-time
- Computer science
- Azure
- Computer Science
IT Operations and Support Manager
Corporate America Family Credit Union —Elgin, IL
- $94,561.46 - $118,201.83 a year
- Full-time
- Computer science
- Computer Science
- 5 years
- Profit sharing
- Commuter assistance
Quick Apply
Geek Squad Agent (Retail Store)
Best Buy —DeKalb, IL
- $15.00 - $19.22 an hour
- Part-time
- Entry level
- Under 1 year
- Employee discount

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Help Desk Analyst

ARTHUR SCHUMAN MIDWEST LLC
Elgin, IL

Quick Apply

Job Details

Full-time
$60,000 - $70,000 a year

Benefits

Paid holidays
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance

Qualifications

Network troubleshooting
Enterprise software
Incident management software
Microsoft Teams
Video conferencing systems operation
Ticketing system technical support

Full Job Description

Primary Purpose: The Helpdesk Analyst provides technical support across Schuman Cheese, assisting employees with hardware, software, and network-related issues. This role will serve as the first point of contact for IT support, helping users troubleshoot technical problems, escalate complex issues when necessary, and ensure smooth day-to-day operations. The ideal candidate will have strong problem-solving skills, excellent communication abilities, and a proactive mindset. This position requires the ability to provide remote and on-site support in a fast-paced, multi-environment setting, including warehouses, factories, and office spaces. This position will require on-site support in Elgin, IL facility five days a week.

Responsibilities:

Technical Support & Troubleshooting
- Serve as the first point of contact for IT-related support requests via phone, email, and in-person inquiries.
- Diagnose and resolve hardware, software, and network issues efficiently.
- Support and troubleshoot Windows Operating Systems, business applications, printers, and peripheral devices.
- Assist users with password resets, account management, and software installations.
- Provide remote assistance to employees across multiple locations.
Incident Management & Documentation
- Log and track all helpdesk tickets using the IT ticketing system, ensuring timely resolution.
- Prioritize, document, and escalate complex issues to higher-tier IT teams when necessary.
- Maintain and update knowledge base articles, FAQs, and troubleshooting guides.
Hardware & Software Setup & Maintenance
- Set up, configure, and maintain desktops, laptops, mobile devices, and peripherals.
- Install, update, and troubleshoot enterprise applications and security patches.
- Assist with hardware replacements, device imaging, and workstation setups for new employees.
- Coordinate equipment moves, swaps, and upgrades as needed.
User Support & Training
- Provide technical guidance to employees on using company hardware and software.
- Educate users on best practices for cybersecurity, password management, and data protection.
- Follow up with users to ensure issues are resolved and provide customer-friendly support.
Collaboration & Continuous Improvement
- Work with IT leadership and other team members to improve helpdesk processes and efficiency.
- Assist in IT projects such as system upgrades, deployments, and new technology rollouts.
- Monitor trends in helpdesk tickets and suggest proactive solutions to common issues.

Education, Qualities and Skills Required:

2+ years of experience in helpdesk, technical support, or IT support roles.
Proficiency in troubleshooting Windows Operating Systems, networking basics, and enterprise applications.
Ability to recognize and assign Helpdesk Issues to other groups within the IT Department.
Experience providing remote support using tools like Microsoft Teams and ticketing systems.
Strong analytical and problem-solving skills to diagnose and resolve IT issues efficiently.
Excellent communication skills with the ability to assist non-technical users.
Ability to work independently, take initiative, and adapt to changing IT needs.
Must participate in on-call support for urgent IT issues outside normal business hours.
Ability to lift to 20 lbs.

Supervisory Responsibility:

No direct supervision required.

Work Environment:

Typical office working environment which includes a workstation equipped with a computer and other office supplies necessary for daily tasks. Typically climate-controlled to provide a comfortable working temperature year-round. Lighting is usually a mix of natural and artificial sources to ensure sufficient lamination. May require occasional work in a manufacturing plant environment with temps that range higher and lower than an office environment.

Position Type/Expected Hours of Work:

This is a full-time salaried position, and hours of work and days are Monday through Friday. Expectations of 45 hours per week, to be worked during normal business hours. This position is full-time, on site at our facility in Elgin, IL.

Physical Requirements:

The physical requirements for an office environment typically include:

1. Sitting: Prolonged periods of sitting at a desk or workstation.
2. Typing: Frequent use of hands to type on a keyboard and operate a computer mouse.
3. Visual Requirements: Extended periods of viewing a computer screen and reading printed or digital documents.
4. Mobility: Occasional walking or standing, including moving between different areas of the office.
5. Manual Dexterity: The ability to handle office equipment, such as phones, printers, and copiers, and to file documents.
6. Communication: Clear verbal and written communication skills for interacting with colleagues, clients, and vendors.
7. Lifting: Occasionally lifting and carrying light objects, typically up to 20 pounds, such as files, documents, or office supplies.
8. Reaching and Bending: Reaching above shoulder height and bending to access files and office supplies.
9. Hearing: Adequate hearing ability to participate in meetings and teleconferences.

These requirements ensure that employees can perform their duties effectively and safely within an office setting. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Compensation and Benefits:

The budgeted salary range for this position is $60,000-$70,000, with a 5% annual bonus potential.

Our comprehensive benefits package includes:

Health, dental, and vision insurance
401(k) plan with 4.5% employer contribution
Paid time off and holidays
Professional development opportunities
Employee wellness programs

Salary range is based on consideration of required qualifications, experience, education, skill, training, certifications or seniority, etc. Schuman Cheese reserves the right to offer the selected candidate or applicant an hourly rate or salary at an appropriate level to be set and determined by Schuman Cheese that is commensurate with the applicant’s qualifications, experience, education, skill, training, certifications or seniority.

We are unable to sponsor or take over sponsorship of an employment visa at this time.

Schuman Cheese does not accept unsolicited resumes and will not be held liable for recruiter fees associated with unsolicited resumes.

Quick Apply

Refine Your Search

help desk jobs in genoa, il

Help Desk Analyst

Level I Technician

Specialist Information Technology

IT Support Associate II, Ops Tech Solutions (OTS)

Level II Technician

Infrastructure IT Analyst

IT Technician

Level III Technician

IT Technician II

IT Support Specialist

Simulation Support Technician (4550)

Technology Service Technician - Information Technology

IT Technician

Field Technician

MSP Tier 2

Senior Computer Services Specialist

Mobile Technician

Systems Engineer

IT Operations and Support Manager

Geek Squad Agent (Retail Store)

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