Top 45 Help desk manager Jobs in Georgia

Customer Success Manager - Infrastructure and IT Consulting
IST Management Services —Atlanta, GA
- $75,000 - $120,000 a year
- Full-time
- Remote
- Mid-level
- High school diploma or GED
- US work authorization
- Paid holidays
- Disability insurance
4d
Sr. Service Desk Shift Lead
DMI —Atlanta, GA
- $141,614 a year
- Full-time
- Bachelor of Science
- Mid-level
- Bachelor's degree
- Disability insurance
- Health insurance
Field Support / Desk-Side Support Lead
Capgemini —Atlanta, GA
- $70,176 - $170,040 a year
- Full-time
- 5 years
- Windows
- Supervising experience
- Paid holidays
- Disability insurance
Product Support Technician (Remote)
Home Depot / THD —Atlanta, GA
- $30,000 - $60,000 a year
- Remote
- 18 years or older
- No experience needed
- Windows
1d
Service Desk Lead
Proda Technology —Atlanta, GA
- From $70,000 a year
- Full-time
- Background check
- Customer service
- Mid-level
- Health savings account
- Health insurance
Quick Apply
Service Desk Manager
Softrim LLC —Alpharetta, GA
- Full-time
- Computer science
- Azure
- Computer Science
Quick Apply
Mid-Level Service Desk Manager
DMI —Atlanta, GA
- $90,375 - $112,969 a year
- Overtime
- Management
- Bachelor of Science
- Mid-level
- Disability insurance
- Health insurance
Service Desk Analyst
DIGIOFFICE —Johns Creek, GA
- $21 an hour
- Weekends as needed
- Hybrid work
- Microsoft Outlook
- Mid-level
- Windows
- Opportunities for advancement
- Flexible schedule
Quick Apply
Field Support / Desk-Side Support Lead
Capgemini Sogeti —Atlanta, GA
- $70,176 - $170,040 a year
- Full-time
- 5 years
- Windows
- Supervising experience
- Paid holidays
- Disability insurance
Help Desk Analyst 2
4P Consulting Inc. —Atlanta, GA
- Full-time
- Mid-level
- US work authorization
- Organizational skills
Quick Apply
Technology and Innovation - OneStream Manager
Riveron —Atlanta, GA
- $113,000 - $138,000 a year
- Full-time
- Remote
- Oracle
- Finance
- Bachelor's degree
- Health insurance
- Dental insurance
Weekend Service Desk Analyst
DIGIOFFICE —Atlanta, GA
- $21 an hour
- Weekends as needed
- Hybrid work
- Microsoft Outlook
- Mid-level
- Windows
- Opportunities for advancement
- Flexible schedule
Quick Apply
Office of Infrastructure-IT Support Specialist 3; ITP162-PG-K; Atlanta, GA.
State of Georgia - Transportation, Georgia Department of - GDOT —Atlanta, GA
- $61,000 a year
- Day shift
- Mid-level
- Office
- High school diploma or GED
1d
IT Service Desk Analyst II
Macon-Bibb County —Macon, GA
- $55,000.19 a year
- Full-time
- Background check
- Computer Science
- Research
- Health insurance
- Dental insurance
Help Desk Analyst I
EyeSouth Partners —Atlanta, GA
- Full-time
- Surgery
- Office
- Organizational skills
- Health savings account
- AD&D insurance
1d
Junior IT User Support Specialist
Greenberg Traurig —Atlanta, GA
- Full-time
- Computer science
- Microsoft Excel
- Microsoft Outlook
FSA - Desktop Support I
Advanced Technology Leaders Inc —Augusta, GA
- Full-time
- Hybrid work
- Background check
- Computer science
- Computer Science
- Paid holidays
- Health insurance
Quick Apply
14d
IT Manager
AllCare Georgia —Atlanta, GA
- Urgent Care
- HIPAA
- Senior level
Quick Apply
Support and Resolution Specialist - Part-Time to Full-Time
Vatic Outsourcing —Marietta, GA
- $20 an hour
- Part-time
- Background check
- US work authorization
- Entry level
Quick Apply
Senior Technical Support Specialist
Citizens Trust Bank —Atlanta, GA
- Full-time
- Computer Science
- 5 years
- Research
- Wellness program
- AD&D insurance
Quick Apply

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Customer Success Manager - Infrastructure and IT Consulting

IST Management Services -
Atlanta, GA

Apply Now

Job Details

Full-time
$75,000 - $120,000 a year
4 days ago

Benefits

Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance

Qualifications

Upselling
Incident Escalation
High school diploma or GED
Cross-selling
Customer support ticket management
Project stakeholder communication
Ticketing system technical support

Full Job Description

Overview:

Overview - Customer Success Manager I, II, or III

The Customer Success Manager owns the client relationship after the sale. You are the single accountable point of contact for managed services clients, making sure they get value from our services, issues get resolved fast, and nothing falls through the cracks between our support, infrastructure, and application teams. You will sit in front of our eDiscovery Application Support, IT Support, Infrastructure, and Security teams, translate client priorities into internal action, and hold both sides accountable to commitments. Everything you touch is tracked and documented in our service management platform providing full visibility into where issues and projects stand. Success looks like clients who renew, expand, and refer.

About Us - IST Management

IST Management is a business process outsourcing company. Founded in 1997, we have over 1,800 employees and operations across the U.S. We provide a range of services geared toward litigation and corporate office support including e-Discovery processing & hosting, court reporting, collections/forensics, managed review, professional services, and legal IT infrastructure support. IST Management is a Relativity Certified Provider and tool-agnostic. We also provide a full range of facilities management and office services.

We’ve been recognized as one of the fastest-growing companies in the U.S. as a winner of the Nation’s Best & Brightest Companies to Work For, as well as the HR Professional Excellence Award from the Society for Human Resource Management. We are proud to belong to the Military Spouse Employment Partnership through our nation’s Department of Defense and have committed to Hiring Our Heroes’ mission to hire 100,000 active and former service members. IST Management has also been included in the INC 5000 list!

Check us out at istmanagement.com for more information.

Benefits Include: Medical, Dental, Vision, STD, LTD, Life, 401k, Paid Time Off, 7 Holidays, and Bonus incentives

Compensation: $75,000.00-$120,000.00/Yr pending experience and performance during interview process

Schedule: This is a full time, remote position working regular business hours M-F 8-5 or 9-6. Candidates will flexibility for occasional work outside of regular business hours.

Responsibilities:

Own onboarding for new clients and engagements: kickoff, access provisioning coordination, service desk orientation, and confirming clients know how to get help and what to expect
Serve as the escalation point for client issues, coordinating across support, infrastructure, and security teams to drive resolution and keep the client informed until closure
Monitor the client's open tickets and requests in Jira Service Management, ensuring SLAs are met, statuses are current, and recurring issues are flagged for root cause follow-up
Run recurring service reviews (monthly or quarterly depending on account) covering ticket trends, SLA performance, project status, and upcoming needs
Identify expansion opportunities such as additional services, consulting engagements, or environment growth, and partner with Sales to pursue them
Manage renewals for assigned accounts, including early identification of at-risk clients and building save plans with leadership
Act as the voice of the customer internally: share feedback with support and product teams, and advocate for changes that improve the client experience
Maintain accurate account documentation including contacts, environment details, service scope, and relationship history

Qualifications:

Required -

3+ years in customer success, account management, or client services, ideally in legal technology, eDiscovery, or managed IT services
Comfortable operating between technical teams and non-technical client stakeholders, and able to translate in both directions
Organized and proactive. You track commitments, follow up without being asked, and clients never have to chase you
Confident communicator who can run a service review with a client executive and an escalation call with an engineer in the same afternoon
Working knowledge of service desk operations, SLAs, and ticketing workflows (Jira Service Management experience is a plus)
Familiarity with renewals, upsells, and account expansion motions
Diploma or GED required, legal authorization to work for any employer in the US required
Ability to work at computer screen/desk for extended periods of time

Preferred -

Direct experience supporting law firms or corporate legal departments
Familiarity with eDiscovery platforms (Relativity, Nuix) or the EDRM lifecycle
Experience in a managed services or shared services delivery model

Note: The I, II, III levels reflect flexibility based on experience, responsibility, and technical proficiency. Candidates at all levels are encouraged to apply.

IST Management provides reasonable accommodations to individuals with a disability in accordance with applicable law in both the application and employment stages. If you require any accommodation in completing your application for employment, please let us know by informing our Talent Acquisition team at [email protected]. Please respect individuals reaching out for accommodations by utilizing the contact information only for this purpose. You will receive correspondence directly from your local IST Management hiring team regarding your application submission and status after submission. IST is an Equal Opportunity Employer (EOE). We are committed to providing equal employment opportunities to all qualified applicants, regardless of disability or veteran status.

Apply Now

Refine Your Search

help desk manager jobs in georgia

Customer Success Manager - Infrastructure and IT Consulting

Sr. Service Desk Shift Lead

Field Support / Desk-Side Support Lead

Product Support Technician (Remote)

Service Desk Lead

Service Desk Manager

Mid-Level Service Desk Manager

Service Desk Analyst

Field Support / Desk-Side Support Lead

Help Desk Analyst 2

Technology and Innovation - OneStream Manager

Weekend Service Desk Analyst

Office of Infrastructure-IT Support Specialist 3; ITP162-PG-K; Atlanta, GA.

IT Service Desk Analyst II

Help Desk Analyst I

Junior IT User Support Specialist

FSA - Desktop Support I

IT Manager

Support and Resolution Specialist - Part-Time to Full-Time

Senior Technical Support Specialist

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