Top 78 Helpdesk support technician Jobs in Georgia

Technical Support Associate
SMB IT Solutions —Smyrna, GA
- $45,000 - $50,000 a year
- Weekends as needed
- Background check
- Computer literacy
- Ability to lift 50 pounds
- Health insurance
- Dental insurance
Quick Apply
Helpdesk Technician
Authority Brands —Atlanta, GA
- From $28 an hour
- Full-time
- Computer science
- Azure
- Computer Science
- Paid holidays
- 401(k)
Quick Apply
Helpdesk Support Technician
Southeastern Computer Associates, LLC —Kennesaw, GA
- $45,000 - $65,000 a year
- Full-time
- System design
- Mid-level
- Windows
Quick Apply
4d
IT Support Technician - Corporate Headquarters
PROOF OF THE PUDDING —Atlanta, GA
- $70,000 - $75,000 a year
- Full-time
- Microsoft Outlook
- Mid-level
- Office
- AD&D insurance
- Disability insurance
Hybrid Helpdesk / Field Technician
DealerIT —Macon, GA
- $40,000 - $60,000 a year
- Full-time
- Hybrid work
- Mid-level
- Windows
- High school diploma or GED
Quick Apply
4d
IT Support Technician - Grand Rapids
SGA Dental Partners —Richmond Hill, GA
- Full-time
- Hybrid work
- Dental office
- Pass drug screening
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
IT Support Technician - Salt Lake City
SGA Dental Partners —Richmond Hill, GA
- Full-time
- Hybrid work
- Dental office
- Pass drug screening
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
IT Service Technician
Labcorp —Tucker, GA
- Full-time
- Microsoft Word
- Clean driving record
- Microsoft Excel
- Fuel card
- Employee stock purchase plan
IT Support Technician - Topeka, KS
SGA Dental Partners —Richmond Hill, GA
- Full-time
- Hybrid work
- Dental office
- Pass drug screening
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
IT Support Technician
Accurus Aerospace —Athens, GA
- Full-time
- Microsoft Outlook
- Pass drug screening
- Mid-level
Quick Apply
Help Desk Technician
Georgia Lottery Corp —Atlanta, GA
- Full-time
- Mid-level
- Windows
- Bachelor's degree
Quick Apply
Helpdesk Engineer - Level II
Century Solutions Group, Inc. —Tyrone, GA
- $55,000 - $65,000 a year
- Full-time
- Mid-level
- 3 years
- High school diploma or GED
- Dental insurance
- Paid time off
Quick Apply
Tier 1 Helpdesk Technician
1888 MILLS LLC —Griffin, GA
- $17 - $22 an hour
- Part-time
- Microsoft Outlook
- Windows
- High school diploma or GED
Quick Apply
Helpdesk Associate Tier 1
Ole Mexican Foods Inc —Norcross, GA
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
Level 1 Help Desk Analyst
Software Technology Inc —Conyers, GA
- Spanish
- Microsoft Outlook
- Mid-level
Quick Apply
Helpdesk Technician
LaGrange College —LaGrange, GA
- School experience
- Mid-level
- Windows
Quick Apply
Managed IT Services - On Site Support Technician
Softthink Solutions Inc —Canton, GA
- Full-time
- 5 years
- Office
- Windows
Quick Apply
Level 1 Help Desk Analyst
Novisync —Conyers, GA
- $20 an hour
- Spanish
- Microsoft Outlook
- Mid-level
Autonomous Vehicle Operator
Unity Talent Solutions —Atlanta, GA
- $25.00 - $26.75 an hour
- Weekends as needed
- Clean driving record
- Customer service
- Driver's License
- Passenger ride along program
Quick Apply
11d
Desk Support Specialist
SANY America, Inc. —Peachtree City, GA
- Full-time
- Up to 50% travel
- English
- Mid-level
- Health savings account
- Disability insurance
Quick Apply

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Technical Support Associate

SMB IT Solutions
Smyrna, GA

Quick Apply

Job Details

Full-time
$45,000 - $50,000 a year

Benefits

Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching
Professional development assistance
Retirement plan

Qualifications

Computer operation
Operating systems
Phone communication
Driver's License
Bachelor's degree
Computer hardware
Typing
CompTIA A+

Full Job Description

JOB TITLE:

Junior / Level 1 Helpdesk Technician

SALARY RANGE:

$45,000 - $50,000 + Benefits

HOURS OF WORK:

40 hours per week

LEAVE ENTITLEMENT:

15 days per year

RESPONSIBLE TO:

Service Desk Manager
Overview
The number one goal of everyone on our team is to make our Clients exceptionally happy. The Junior Help Desk Technician plays an important role in making sure that happens.

The Junior Help Desk Technician handles the first level support requests that come in from our Clients. They are the first to touch a help desk ticket and make sure that the issue is handled quickly and the Client is informed of what to expect every step of the way.

When help is needed the Junior Help Desk Technician can get help from or escalate issues to other members in Service Delivery Team.
RESPONSIBILITIES & TASKS

Customer service

Providing a first point of contact for customers through our help desk via phone, email or ticket
Delight our Clients with a Friendly, Quick and Helpful Experience
Provide the Client with basic remote troubleshooting

Use of our Ticketing System

Use our Ticketing System to work on and resolve Help desk Tickets & Service Requests
Managing and recording all work though our Ticketing System
Make sure that Client Documentation is well maintained
Split tickets that have several issues into their own individual ticket
Make sure that tickets aren’t “stale” throughout the process

Use of our Monitoring & Management Tool

Review RMM dashboard and apply remediation actions as indicated by our Processes
Review regularly scheduled/automated actions as indicated by our Processes

Project Work

From time to time the projects team will need additional resource to help deliver projects either on site or remotely. When opportunities arise the Junior / L1 Technician may be required to help with project delivery

Communication, Reporting & Risk

Escalate tickets that require Senior Help desk Engineer support
Communicate to the client the status of their ticket every step of the way, notify them of any changes or outages related to their issue
Submit Time sheets & Expense reports as indicated on their SOPs
Identify, Communicate and Mitigate potential risks to the Service Desk Manager and Clients

Team Work

Follow the schedule provided by the Service Desk Manager or Service Coordinator / Dispatcher
Follow Standard Operating Procedures (SOPs) for daily / weekly recurring tasks
Follow all our Security Procedures and Keeping a Vigilant Eye for Security Issues
Identify opportunities for improvement and make constructive suggestions for change
Contribute to the process of innovative change effectively
Undertake other duties as required by the Service Desk Manager or CTO

Skills and Attributes

Desired

A love of (and ability to) Solve Problems & Challenges
Great Communications skills, founded in being a good listener
An understanding of support tools, techniques and how technology is used to provide services
Strong understanding of operating systems, business applications, printing systems and network systems
Must be able to type quickly and accurately while talking on the phone
A deep desire to deliver an amazing Client Experience
Knowledge of IT Applications, Software & Hardware
The ability to speak both Geek and human
Great Communications skills, founded in being a good listener
IT literate – Advanced user level
A deep desire to deliver an amazing Client Experience
Driver’s license
The ability to keep up with & adapt to the fast-paced IT world

Nice to Have

Experience using a Ticketing system / RMM Tool and PSA software
Experience providing support via remote tools
Experience handling Technical Service Tickets
Experience and knowledge of working with the Microsoft 365 Platform
Professional IT Certifications such as Microsoft MCP, MCSA or MCSE, ITIL, ITSM, etc.
Client Experience Certifications such as Help desk Habits, etc.
Experience working either on a Help desk or for a Managed Service Provider (MSP) / IT Support Business.

Required Education/Certification

4-year degree from an accredited institution

Physical Demands

While performing the duties of this position the employee is regularly required to sit and talk and listen. The employee is regularly required to use hands to finger, handle or feel and reach with hands and arms. The employee is required to stand, walk, and drive or ride in a motor vehicle. The employee must occasionally lift and/or move up to 50 lbs. Must have the ability to travel within the Atlanta Metro area, sometimes with short notice, and be able to provide after-hours support and weekend implementation as needed.

Supervisory Responsibilities

This position has no supervisory responsibilities.

CAREER GROWTH
For someone looking to progress their role, the Junior Help Desk Technician naturally leads into roles such as: the Senior Help desk Technician, Network Engineer, Account Manager, Virtual CIO, CTO or Service Delivery Manager.

Job Type: Full-time

Pay: $45,000.00 - $50,000.00 per year

Benefits:

401(k) matching
Dental insurance
Health insurance
Paid time off
Professional development assistance
Retirement plan
Vision insurance

Experience:

IT Technical Support: 1 year (Required)

Ability to Commute:

Smyrna, GA 30080 (Required)

Ability to Relocate:

Smyrna, GA 30080: Relocate before starting work (Required)

Work Location: In person

Quick Apply

Refine Your Search

helpdesk support technician jobs in georgia

Technical Support Associate

Helpdesk Technician

Helpdesk Support Technician

IT Support Technician - Corporate Headquarters

Hybrid Helpdesk / Field Technician

IT Support Technician - Grand Rapids

IT Support Technician - Salt Lake City

IT Service Technician

IT Support Technician - Topeka, KS

IT Support Technician

Help Desk Technician

Helpdesk Engineer - Level II

Tier 1 Helpdesk Technician

Helpdesk Associate Tier 1

Level 1 Help Desk Analyst

Helpdesk Technician

Managed IT Services - On Site Support Technician

Level 1 Help Desk Analyst

Autonomous Vehicle Operator

Desk Support Specialist

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