The company where you can make an impact and bring value.
Job Summary:
The position requires supporting a company with remote offices and employees spread across the country, from east coast to west coast. The Jr System Administrator will be a part of a small team that supports helpdesk requests from all North American business units within the company. Helpdesk issues can range from hardware moves, to imaging, all the way through light server administration. This position will be responsible for the desktop computing environment. This means developing imaging, configuring hardware to meet business unit needs, as well as creating standards and documentation to drive customer satisfaction. We are a growth-oriented company and are looking for like minded individuals.
THE POSITION
This position is fully remote. The position requires supporting a company with remote offices and employees spread across the country, from east coast to west coast. The Jr System Administrator will be a part of a small team that supports helpdesk requests from all North American business units within the company. Helpdesk issues can range from hardware moves, to imaging, all the way through light server administration. This position will be responsible for the desktop computing environment. This means developing system images, configuring hardware to meet business unit needs, as well as creating standards and documentation to drive customer satisfaction.
Our company is ever changing and dynamic, so the ideal candidate will have the ability to float between multiple tickets and projects and prioritize assignments appropriately. 80% of time in this position will be dedicated to the service desk, with the remaining 20% of time focused on assigned projects or assisting on projects assigned to System or Network Administrator(s). This position has high potential for personal growth for applicants willing to seize the opportunity.
Job Description:
About Cultura Technologies
Cultura Technologies delivers innovative software solutions that simplify business and information management across the agricultural supply chain. Our mission is to help agribusinesses improve yields and product quality, reduce operational variability, streamline processes, enhance decision-making, and mitigate risk. From back-office functions like accounting and payroll to operational workflows such as grain handling, crop planning, and traceability, our technology empowers greater productivity and exceptional customer service.
Position Overview
We are seeking a Junior System Administrator to join our growing IT team. This fully remote role supports a distributed workforce across North America and plays a key role in maintaining a secure, efficient, and user-friendly computing environment.
The ideal candidate is a proactive problem solver with a passion for technology, strong troubleshooting skills, and an eagerness to learn. This role offers significant growth opportunities for individuals looking to advance into more senior system or network administration roles.
What You’ll Do
- Provide Tier 3 helpdesk support for hardware, software, and network issues.
- Manage and maintain desktop computing environments, including device deployment, configuration, and OS installation.
- Maintain accurate asset tracking for all company hardware.
- Create, update, and maintain IT documentation to ensure consistent and reliable processes.
- Collaborate with senior system and network administrators on projects and assist with light server administration tasks.
- Balance multiple tickets and ongoing initiatives in a fast-paced environment.
Time Allocation:
- 80% Service Desk support
- 20% Project work and collaboration with System/Network Administrators
Required Skills & Experience
- 1–3 years in a Level 3 Helpdesk or similar technical support role.
- Strong working knowledge of antivirus/antimalware tools (CrowdStrike preferred).
- Solid understanding of DNS, DHCP, and general networking fundamentals.
- Experience with hardware asset management.
- Ability to manage and tune spam filtering solutions.
- Strong ticket triage abilities and experience prioritizing workloads.
- Excellent documentation, organization, and follow-through skills.
Preferred Skills
- Experience with monitoring systems (e.g., SolarWinds, Spiceworks, Nagios).
- Familiarity with EDR solutions, especially CrowdStrike.
- Experience working in distributed or remote support environments.
Soft Skills
- Clear and professional communication with both technical and non-technical users.
- Ability to work independently while managing multiple priorities.
- Strong attention to detail and organizational abilities.
- Team-oriented mindset with a focus on collaboration and continuous improvement.
Education & Certifications
- Bachelor’s degree in MIS, Computer Science, or a related field (preferred but not required).
- Relevant certifications (e.g., A+, MCSA, CCENT) are highly desirable.
- Commitment to ongoing learning and professional development.
This is a primarily remote role; however, the selected candidate must be located near Ankeny, Iowa, or Alpharetta, Georgia, as occasional travel to these office locations will be required.
Worker Type:
Regular
Number of Openings Available:
1
